-
1
-
-
85135366158
-
-
(1993), Clean commute date, 17 May 1993, Section F, 1‐16
-
Atlanta Journal ‐ Constitution (1993), “Clean commute date”, 17 May 1993, Section F, pp. 1‐16.
-
-
-
-
2
-
-
0001791226
-
Services marketing is different
-
May‐June
-
Berry, L.L. (1980, “Services marketing is different”, Business, Vol. 30, May‐June, pp. 24‐9.
-
(1980)
Business
, vol.30
, pp. 24-29
-
-
Berry, L.L.1
-
3
-
-
19944372247
-
Consumer perceptions of the environmental impact of an industrial service
-
1993
-
Bohlen, G., Diamantopolous, A. and Schlegelmilch, B. (1993, “Consumer perceptions of the environmental impact of an industrial service”, Marketing Intelligence & Planning, Vol. 11 No. 1, 1993, pp. 37‐48.
-
(1993)
Marketing Intelligence & Planning
, vol.11
, Issue.1
, pp. 37-48
-
-
Bohlen, G.1
Diamantopolous, A.2
Schlegelmilch, B.3
-
4
-
-
85135311549
-
-
US Department of Commerce
-
Bureau of Economic Analysis (1988, US Department of Commerce.
-
(1988)
-
-
-
6
-
-
0011606363
-
P&G gets top marks in AA survey
-
4 February 1991, 8‐10
-
Chase, D. (1991, “P&G gets top marks in AA survey”, Advertising Age, 4 February 1991, pp. 8‐10.
-
(1991)
Advertising Age
-
-
Chase, D.1
-
7
-
-
0026198473
-
A blueprint for green marketing
-
July/August
-
Davis, J.J. (1991, “A blueprint for green marketing”, Journal of Business Strategy, July/August, pp. 14‐17.
-
(1991)
Journal of Business Strategy
, pp. 14-17
-
-
Davis, J.J.1
-
8
-
-
0039466756
-
Polls show ecological concern is strong
-
15 June, p. 3
-
Donaton, S. and Fitzgerald, K. (1992, “Polls show ecological concern is strong”, Advertising Age, Vol. 63, 15 June, p. 3.
-
(1992)
Advertising Age
, vol.63
-
-
Donaton, S.1
Fitzgerald, K.2
-
9
-
-
0011525294
-
The big muddle in green marketing
-
3 June, 91‐101
-
Fierman, J. (1991, “The big muddle in green marketing”, Fortune 123, 3 June, pp. 91‐101.
-
(1991)
Fortune 123
-
-
Fierman, J.1
-
10
-
-
0040673921
-
-
American Marketing Association, Chicago, IL
-
Fisk, R.P. and Tansuhaj, P. (1985, Services Marketing: An Annotated Bibliography, American Marketing Association, Chicago, IL.
-
(1985)
Services Marketing: An Annotated Bibliography
-
-
Fisk, R.P.1
Tansuhaj, P.2
-
11
-
-
84916310406
-
-
AZ., First Interstate Center for Services Marketing, Arizona State University, Tempe
-
Fisk, R.P., Tansuhaj, P. and Crosby, L.A. (1988, SERVMARK: The Electronic Bibliography of the Services Marketing Literature, First Interstate Center for Services Marketing, Arizona State University, Tempe, AZ.
-
(1988)
SERVMARK: The Electronic Bibliography of the Services Marketing Literature
-
-
Fisk, R.P.1
Tansuhaj, P.2
Crosby, L.A.3
-
12
-
-
0242328754
-
The use of benchmarking to enhance marketing decision making
-
Gable, M., Fairhurst, A. and Dickinson, R. (1993, “The use of benchmarking to enhance marketing decision making”, Journal of Consumer Marketing, Vol. 10 No. 1, pp. 52‐60.
-
(1993)
Journal of Consumer Marketing
, vol.10
, Issue.1
, pp. 52-60
-
-
Gable, M.1
Fairhurst, A.2
Dickinson, R.3
-
13
-
-
0011654495
-
Beware: green overkill
-
29 January, p. 26
-
Garfield, J. (1991, “Beware: green overkill”, Advertising Age, 29 January, p. 26.
-
(1991)
Advertising Age
-
-
Garfield, J.1
-
14
-
-
84954981511
-
An applied service marketing theory
-
Grönroos, C. (1982, “An applied service marketing theory”, European Journal of Marketing, Vol. 16, No. 7, pp. 30‐41.
-
(1982)
European Journal of Marketing
, vol.16
, Issue.7
, pp. 30-41
-
-
Grönroos, C.1
-
15
-
-
51249165793
-
Observational data collection methods for services marketing: an overview
-
Grove, S.J. and Fisk, R.P. (1992, “Observational data collection methods for services marketing: an overview”, Journal of the Academy of Marketing Science, Vol. 20 No. 3, pp. 217‐24.
-
(1992)
Journal of the Academy of Marketing Science
, vol.20
, Issue.3
, pp. 217-224
-
-
Grove, S.J.1
Fisk, R.P.2
-
16
-
-
0004865981
-
Eight of ten Americans are environmental, at least they say so
-
2 September, Section A, p. 1
-
Gutfield, R. (1991, “Eight of ten Americans are environmental, at least they say so”, Wall Street Journal, 2 September, Section A, p. 1.
-
(1991)
Wall Street Journal
-
-
Gutfield, R.1
-
18
-
-
0039251237
-
Green about the tills: markets discover the eco‐consumer
-
June
-
Jay, L. (1990, “Green about the tills: markets discover the eco‐consumer”, Management Review, Vol. 79, June, pp. 24‐9.
-
(1990)
Management Review
, vol.79
, pp. 24-29
-
-
Jay, L.1
-
19
-
-
0003002622
-
Environmental advertising claims: a preliminary investigation
-
Fall
-
Kangun, N., Carlson, L. and Grove, S.J. (1991,“Environmental advertising claims: a preliminary investigation”, Journal of Public Policy and Marketing, Vol. 10, Fall, pp. 47‐58.
-
(1991)
Journal of Public Policy and Marketing
, vol.10
, pp. 47-58
-
-
Kangun, N.1
Carlson, L.2
Grove, S.J.3
-
20
-
-
0002645967
-
Environmentalism: the new crusade
-
12 February, 44‐51
-
Kirkpatrick, D. (1990, “Environmentalism: the new crusade”, Fortune, Vol. 121, 12 February, pp. 44‐51.
-
(1990)
Fortune
, vol.121
-
-
Kirkpatrick, D.1
-
21
-
-
0001836610
-
Classifying services to gain marketing insights
-
Summer
-
Lovelock, C.H. (1983, “Classifying services to gain marketing insights”, Journal of Marketing, Vol. 47, Summer, pp. 9‐20.
-
(1983)
Journal of Marketing
, vol.47
, pp. 9-20
-
-
Lovelock, C.H.1
-
22
-
-
85135325839
-
Hotels cash in on conservation
-
13 April, Section E, p. 5
-
McCullough, J. (1993, “Hotels cash in on conservation”, USA Today, 13 April, Section E, p. 5.
-
(1993)
USA Today
-
-
McCullough, J.1
-
23
-
-
85135363308
-
McDonald’s Corporation
-
Oak Brook, IL
-
McDonald’s Corporation (1990, McDonald’s and the Environment, Oak Brook, IL.
-
(1990)
McDonald’s and the Environment
-
-
-
24
-
-
79959213656
-
Wal‐Mart store comes in colors, but is all green
-
11 June, Section B, p. 1
-
Ortega, B. (1993, “Wal‐Mart store comes in colors, but is all green”, Wall Street Journal, Vol. 221, 11 June, Section B, p. 1.
-
(1993)
Wall Street Journal
, vol.221
-
-
Ortega, B.1
-
25
-
-
0008188523
-
Australia sets guidelines for ‘green marketing’
-
18
-
Polonsky, M.J. (1991, “Australia sets guidelines for ‘green marketing’”, Marketing News, Vol. 25 No. 21, pp. 6, 18.
-
(1991)
Marketing News
, vol.25
, Issue.21
, pp. 6
-
-
Polonsky, M.J.1
-
26
-
-
84908403578
-
America’s green strategy
-
April, p. 168
-
Porter, M.E. (1991, “America’s green strategy”, Scientific American, Vol. 264, April, p. 168.
-
(1991)
Scientific American
, vol.264
-
-
Porter, M.E.1
-
27
-
-
24844466473
-
-
8th ed., Houghton Mifflin, Boston, MA
-
Pride, W.M. and Ferrell, O.C. (1993, Marketing, 8th ed., Houghton Mifflin, Boston, MA.
-
(1993)
Marketing
-
-
Pride, W.M.1
Ferrell, O.C.2
-
28
-
-
0003265405
-
How benchmarking goes wrong (and how to do it right)
-
53., January/February
-
Pryor, L.S. and Katz, S.J. (1993, “How benchmarking goes wrong (and how to do it right)”, Planning Review, January/February, pp. 6‐11, 53.
-
(1993)
Planning Review
, pp. 6-11
-
-
Pryor, L.S.1
Katz, S.J.2
-
30
-
-
0002705824
-
Breaking free from product marketing
-
April
-
Shostack, G.L. (1977, “Breaking free from product marketing”, Journal of Marketing, Vol. 41, April, pp. 73‐80.
-
(1977)
Journal of Marketing
, vol.41
, pp. 73-80
-
-
Shostack, G.L.1
-
31
-
-
0003068216
-
Service positioning through structural change
-
January
-
Shostack, G.L. (1987, “Service positioning through structural change”, Journal of Marketing, Vol. 51, January, pp. 34‐43.
-
(1987)
Journal of Marketing
, vol.51
, pp. 34-43
-
-
Shostack, G.L.1
-
32
-
-
85135351764
-
Why AT&T is dialing 1 800 GO GREEN
-
25 October, p. 49
-
Smith, E.T. (1991, “Why AT&T is dialing 1 800 GO GREEN”, Business Week, 25 October, p. 49.
-
(1991)
Business Week
-
-
Smith, E.T.1
-
33
-
-
85135301050
-
More tourists expect ‘greener’ vacations
-
23 August, Sectio 1‐2
-
Strother, S.G. (1992, “More tourists expect ‘greener’ vacations”, The Orlando Sentinel, 23 August, Section D, pp. 1‐2.
-
(1992)
The Orlando Sentinel
-
-
Strother, S.G.1
-
34
-
-
3843144344
-
Getting rid of paper is just the beginning
-
21 December, 88‐9
-
Symonds, W.C. (1992, “Getting rid of paper is just the beginning”, Business Week, 21 December, pp. 88‐9.
-
(1992)
Business Week
-
-
Symonds, W.C.1
-
36
-
-
0002344732
-
Problems and strategies in services marketing
-
Spring
-
Zeithaml, V.A., Parasuraman, A. and Berry, L.L. (1985, “Problems and strategies in services marketing”, Journal of Marketing, Vol. 49, Spring, pp. 33‐46.
-
(1985)
Journal of Marketing
, vol.49
, pp. 33-46
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Berry, L.L.3
|