The interpersonal dynamics of call-centre interactions: Co-constructing the rise and fall of emotion

Discourse and Communication

Volumn 2, Issue 4, 2008, Pages 389-409

  Hood, Susan ^a   Forey, Gail ^b  

^a UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Appraisal analysis; Call centre; Concessive contraction; Interpersonal meaning; Spoken interaction; Systemic functional linguistics

Indexed keywords

EID: 54549117163     PISSN: 17504813     EISSN: 17504821     Source Type: Journal    
DOI: 10.1177/1750481308095937     Document Type: Article

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