Information systems at CallCentre

International Journal of Information Management

Volumn 22, Issue 5, 2002, Pages 389-401

  Brooke, Carole ^a  

^a UNIVERSITY OF LINCOLN   (United Kingdom)

Author keywords

CallCentre; Information systems; Legacy; Organisational change; Scenarios

Indexed keywords

DECISION MAKING; FINANCIAL DATA PROCESSING; INFORMATION MANAGEMENT; INFORMATION TECHNOLOGY; LEGACY SYSTEMS; SOCIETIES AND INSTITUTIONS;

CALL CENTRE OPERATIONS; ORGANIZATIONAL CHANGES;

MANAGEMENT INFORMATION SYSTEMS;

EID: 0036796838     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0268-4012(02)00029-4     Document Type: Article

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