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Volumn 26, Issue 3, 2007, Pages 308-326

"I'd love to put someone in jail for this": An initial investigation of English in the business processing outsourcing (BPO) industry

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Indexed keywords


EID: 34447530531     PISSN: 08894906     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.esp.2006.09.005     Document Type: Article
Times cited : (89)

References (48)
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