메뉴 건너뛰기




Volumn 10, Issue 1, 2008, Pages 41-53

Not just surviving, but thriving: Perceived strengths of successful US-based travel agencies

Author keywords

Disintermediation; Grounded theory; Relationship building; Travel agencies

Indexed keywords

GUIDELINE; SERVICE SECTOR; TECHNOLOGY ADOPTION; THEORETICAL STUDY;

EID: 54049084925     PISSN: 10992340     EISSN: 15221970     Source Type: Journal    
DOI: 10.1002/jtr.623     Document Type: Article
Times cited : (16)

References (35)
  • 1
    • 0033450459 scopus 로고    scopus 로고
    • Marketing in the network economy
    • Achrol R, Kotler P. 1999. Marketing in the network economy. Journal of Marketing 63: 146-163.
    • (1999) Journal of Marketing , vol.63 , pp. 146-163
    • Achrol, R.1    Kotler, P.2
  • 2
    • 84996218951 scopus 로고    scopus 로고
    • The impact of the Internet on travel agencies in Taiwan
    • Bennett M, Lai C. 2005. The impact of the Internet on travel agencies in Taiwan. Tourism and Hospitality Research 6: 8-23.
    • (2005) Tourism and Hospitality Research , vol.6 , pp. 8-23
    • Bennett, M.1    Lai, C.2
  • 4
    • 0142154926 scopus 로고    scopus 로고
    • Tourism crisis management: US response to September 11
    • Blake A, Sinclair M. 2003. Tourism crisis management: US response to September 11. Annals of Tourism Research 30: 813-832.
    • (2003) Annals of Tourism Research , vol.30 , pp. 813-832
    • Blake, A.1    Sinclair, M.2
  • 5
    • 0036213861 scopus 로고    scopus 로고
    • The future of eTourism intermediaries
    • Buhalis D, Licata C. 2002. The future of eTourism intermediaries. Tourism Management 23: 207-220.
    • (2002) Tourism Management , vol.23 , pp. 207-220
    • Buhalis, D.1    Licata, C.2
  • 6
    • 7044220510 scopus 로고    scopus 로고
    • The performance of marketing alliances between the tourism industry and credit card issuing banks in Taiwan
    • Chen H, Tseng C. 2005. The performance of marketing alliances between the tourism industry and credit card issuing banks in Taiwan. Tourism Management 26: 15-24.
    • (2005) Tourism Management , vol.26 , pp. 15-24
    • Chen, H.1    Tseng, C.2
  • 7
    • 18144432033 scopus 로고    scopus 로고
    • Comparing mail and web-based survey distribution methods: Results of surveys to leisure travel retailers
    • Cole S. 2005. Comparing mail and web-based survey distribution methods: Results of surveys to leisure travel retailers. Journal of Travel Research 43: 422-430.
    • (2005) Journal of Travel Research , vol.43 , pp. 422-430
    • Cole, S.1
  • 10
    • 10444282109 scopus 로고    scopus 로고
    • A grounded typology of vacation decision-making
    • Decrop A, Snelders D. 2005. A grounded typology of vacation decision-making. Tourism Management 26: 121-132.
    • (2005) Tourism Management , vol.26 , pp. 121-132
    • Decrop, A.1    Snelders, D.2
  • 11
    • 54049084417 scopus 로고    scopus 로고
    • Electronic Commerce: Online travel services
    • Gale Group, Available at, accessed 8 February 2006
    • Gale Group. 2005. Electronic Commerce: Online travel services. In Encyclopedia of Emerging Industries. Available at http:// galenet.galegroup.com/servlet/BCRC (accessed 8 February 2006).
    • (2005) Encyclopedia of Emerging Industries
  • 14
    • 0000228668 scopus 로고    scopus 로고
    • Heavy users of travel agents: A segmentation analysis of vacation travelers
    • Goldsmith R, Litvin S. 1998. Heavy users of travel agents: a segmentation analysis of vacation travelers. Journal of Travel Research 38: 127-133.
    • (1998) Journal of Travel Research , vol.38 , pp. 127-133
    • Goldsmith, R.1    Litvin, S.2
  • 15
    • 34248544758 scopus 로고    scopus 로고
    • Zero acquaintance benchmarking at travel destination websites: What is the first impression that National Tourism Organizations try to make?
    • Han J, Mills J. 2006. Zero acquaintance benchmarking at travel destination websites: what is the first impression that National Tourism Organizations try to make? International Journal of Tourism Research 8: 405-430.
    • (2006) International Journal of Tourism Research , vol.8 , pp. 405-430
    • Han, J.1    Mills, J.2
  • 16
    • 54049088811 scopus 로고    scopus 로고
    • Electronic travel recommendation agents and tourist choice
    • Weiermair K, Mathies, C eds, Haworth: New York;
    • Häubl G, Dellaert B. 2004. Electronic travel recommendation agents and tourist choice. In The Tourism and Leisure Industry: Shaping the Future, Weiermair K, Mathies, C (eds). Haworth: New York; 317-324.
    • (2004) The Tourism and Leisure Industry: Shaping the Future , pp. 317-324
    • Häubl, G.1    Dellaert, B.2
  • 17
    • 54049137471 scopus 로고    scopus 로고
    • Heartland Information Research, Inc, HIR, HIR: Milwaukee, WI
    • Heartland Information Research, Inc. (HIR). 2001. E-Commerce's Impact on the Travel Agency Industry. HIR: Milwaukee, WI.
    • (2001) E-Commerce's Impact on the Travel Agency Industry
  • 18
    • 53849089819 scopus 로고    scopus 로고
    • Caught in the irons: One of the lived experiences of long-term ocean cruising women
    • Jennings G. 2005. Caught in the irons: One of the lived experiences of long-term ocean cruising women. Tourism Review International 9: 177-193.
    • (2005) Tourism Review International , vol.9 , pp. 177-193
    • Jennings, G.1
  • 19
    • 33644982260 scopus 로고    scopus 로고
    • Let your data do the talking: Researching the solo travel experiences of British and American women
    • Phillimore J, Goodson L eds, Routledge: London;
    • Jordan F, Gibson H. 2004. Let your data do the talking: researching the solo travel experiences of British and American women. In Qualitative Research in Tourism: Ontologies, Epistemologies and Methodologies, Phillimore J, Goodson L (eds). Routledge: London; 215-235.
    • (2004) Qualitative Research in Tourism: Ontologies, Epistemologies and Methodologies , pp. 215-235
    • Jordan, F.1    Gibson, H.2
  • 20
    • 0038217311 scopus 로고    scopus 로고
    • Service quality of travel agents: The case of travel agents in Hong Kong
    • Lam T, Zhang H. 1999. Service quality of travel agents: the case of travel agents in Hong Kong. Tourism Management 20: 341-349.
    • (1999) Tourism Management , vol.20 , pp. 341-349
    • Lam, T.1    Zhang, H.2
  • 22
    • 33444475066 scopus 로고    scopus 로고
    • Developing, operating, and maintaining a travel agency website: Attending to e-consumers and internet marketing issues
    • Lee J, Sung H, DeFranco A, Arnold R. 2004. Developing, operating, and maintaining a travel agency website: attending to e-consumers and internet marketing issues. Journal of Travel & Tourism Marketing 17: 205-223.
    • (2004) Journal of Travel & Tourism Marketing , vol.17 , pp. 205-223
    • Lee, J.1    Sung, H.2    DeFranco, A.3    Arnold, R.4
  • 25
    • 3042637084 scopus 로고    scopus 로고
    • Development of a multi-item scale for measuring customer satisfaction in travel agencies services
    • Millán, Á., and Estaban, Á. 2004, Development of a multi-item scale for measuring customer satisfaction in travel agencies services. Tourism Management 25: 533-546.
    • (2004) Tourism Management , vol.25 , pp. 533-546
    • Millán, A.1    Estaban, A.2
  • 26
    • 0142009944 scopus 로고    scopus 로고
    • Journey to nowhere? E-mail customer service by travel agents in Singapore
    • Murphy J, Tan I. 2003. Journey to nowhere? E-mail customer service by travel agents in Singapore. Tourism Management 24: 543-550.
    • (2003) Tourism Management , vol.24 , pp. 543-550
    • Murphy, J.1    Tan, I.2
  • 28
    • 0000832906 scopus 로고    scopus 로고
    • Databased marketing by travel agencies
    • Oppermann M. 1999. Databased marketing by travel agencies. Journal of Travel Research 37: 231-237.
    • (1999) Journal of Travel Research , vol.37 , pp. 231-237
    • Oppermann, M.1
  • 29
    • 1142281986 scopus 로고    scopus 로고
    • Internet use among travel agents in Turkey: An exploratory study
    • Özturan M, Roney S. 2004. Internet use among travel agents in Turkey: an exploratory study. Tourism Management 25: 255-266.
    • (2004) Tourism Management , vol.25 , pp. 255-266
    • Özturan, M.1    Roney, S.2
  • 30
    • 84992885232 scopus 로고    scopus 로고
    • The virtual reintermediation of travel services: A conceptual framework and empirical investigation
    • Palmer A, McCole R 1999. The virtual reintermediation of travel services: A conceptual framework and empirical investigation. Journal of Vacation Marketing 6: 33-47.
    • (1999) Journal of Vacation Marketing , vol.6 , pp. 33-47
    • Palmer, A.1    McCole, R.2
  • 32
    • 20544466906 scopus 로고    scopus 로고
    • Emerging e-commerce development model for Taiwanese travel agencies
    • Tsai H, Huang L, Lin C. 2005. Emerging e-commerce development model for Taiwanese travel agencies. Tourism Management 26: 787-796.
    • (2005) Tourism Management , vol.26 , pp. 787-796
    • Tsai, H.1    Huang, L.2    Lin, C.3
  • 33
    • 54049144525 scopus 로고    scopus 로고
    • Business environment, operations strategy, and performance in travel agencies: Evidence from Taiwan
    • Tsaur S, Liang Y, Hsiao H. 2006. Business environment, operations strategy, and performance in travel agencies: evidence from Taiwan. Tourism Analysis 11: 105-113.
    • (2006) Tourism Analysis , vol.11 , pp. 105-113
    • Tsaur, S.1    Liang, Y.2    Hsiao, H.3
  • 34
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • Vargo S, Lusch R. 2004. Evolving to a new dominant logic for marketing. Journal of Marketing 68: 1-17.
    • (2004) Journal of Marketing , vol.68 , pp. 1-17
    • Vargo, S.1    Lusch, R.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.