Journey to nowhere? E-mail customer service by travel agents in Singapore

Tourism Management

Volumn 24, Issue 5, 2003, Pages 543-550

  Murphy, Jamie ^a   Tan, Irene ^a  

^a UNIVERSITY OF WESTERN AUSTRALIA   (Australia)

Author keywords

Diffusion of innovations; E mail; EService; Internet; Technology

Indexed keywords

E-COMMERCE; SERVICE PROVISION; TOURISM;

SINGAPORE;

EID: 0142009944     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/S0261-5177(03)00005-0     Document Type: Article

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