Testing the SERVQUAL scale in the passenger port industry: A confirmatory study

Maritime Policy and Management

Volumn 35, Issue 5, 2008, Pages 449-467

  Pantouvakis, Angelos ^a   Chlomoudis, Constantinos ^b   Dimas, Athanassios ^a  

^a UNIVERSITY OF IOANNINA   (Greece)

^b UNIVERSITY OF PIRAEUS   (Greece)

Author keywords

[No Author keywords available]

Indexed keywords

FACTORIZATION; FREIGHT TRANSPORTATION; MATHEMATICAL MODELS; PORTS AND HARBORS;

PASSENGER SHIP; SERVICE SECTOR; SHIPPING;

EID: 53749105098     PISSN: 03088839     EISSN: 14645254     Source Type: Journal    
DOI: 10.1080/03088830802352095     Document Type: Article

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