Service quality and satisfaction measurements in Nigerian ports: An exploration

Maritime Policy and Management

Volumn 34, Issue 4, 2007, Pages 331-346

  Ugboma, Chinonye ^a   Ogwude, Innocent C ^a   Ugboma, Ogochukwu ^a   Nnadi, Kenneth ^a  

^a FEDERAL UNIVERSITY OF TECHNOLOGY   (Nigeria)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; MATHEMATICAL MODELS; NIGERIA; PORTS AND HARBORS;

PORT OPERATION; SHIPPING; SURVEY;

AFRICA; LAGOS [NIGERIA]; NIGERIA; PORT HARCOURT; RIVERS; SUB-SAHARAN AFRICA; WEST AFRICA;

EID: 34548274694     PISSN: 03088839     EISSN: 14645254     Source Type: Journal    
DOI: 10.1080/03088830701539073     Document Type: Article

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