Service and safety quality in US airlines: Pre- and post-September 11th

Managing Service Quality: An International Journal

Volumn 14, Issue 4, 2004, Pages 307-316

  Rhoades, Dawna L ^a   Waguespack, Blaise P ^a  

^a EMBRY RIDDLE AERONAUTICAL UNIVERSITY   (United States)

Author keywords

Air safety; Airlines; Quality; Service operations

Indexed keywords

EID: 84993033387     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520410546842     Document Type: Article

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