-
1
-
-
0011653119
-
Strategic performance measurement in government
-
Atkinson, A. A. and McCrindell, J. Q. Strategic Performance Measurement in Government. CMA Management, 71, 3 (1997), 20-23.
-
(1997)
CMA Management
, vol.71
, Issue.3
, pp. 20-23
-
-
Atkinson, A.A.1
McCrindell, J.Q.2
-
2
-
-
0344308283
-
Balanced scorecard analysis of performance metrics
-
Banker, R. D., Chang, H., Janakiraman, S. N. and Konstans, C. A. Balanced Scorecard Analysis of Performance Metrics. European Journal of Operational Research, 154, (2004), 423-436.
-
(2004)
European Journal of Operational Research
, vol.154
, pp. 423-436
-
-
Banker, R.D.1
Chang, H.2
Janakiraman, S.N.3
Konstans, C.A.4
-
3
-
-
2042515877
-
Performance measurement and adoption of balanced scorecards: A survey of municipal governments in the USA and Canada
-
Chan, Y. C. L. Performance Measurement and Adoption of Balanced Scorecards: A Survey of Municipal Governments in the USA and Canada. The International Journal of Public Sector Management, 17, 3 (2004), 204-221.
-
(2004)
The International Journal of Public Sector Management
, vol.17
, Issue.3
, pp. 204-221
-
-
Chan, Y.C.L.1
-
4
-
-
33750022064
-
Organizing kmunicipal e-Government systems: A multi-facet taxonomy of e-Services for citizens and businesses
-
LNCS 4084
-
Charalabidis, Y., et al. Organizing Municipal e-Government Systems: A Multi-facet Taxonomy of e-Services for Citizens and Businesses. EGOV 2006, LNCS 4084, (2006), 195-206.
-
(2006)
EGOV 2006
, pp. 195-206
-
-
Charalabidis, Y.1
-
5
-
-
65449161081
-
-
John Wiley & Sons
-
Coveney, M., Ganster, D., Hartlen, B. and King, D. The Strategy Gap: Leveraging Technology to Execute Winning Strategies, John Wiley & Sons, 2003.
-
(2003)
The Strategy Gap: Leveraging Technology to Execute Winning Strategies
-
-
Coveney, M.1
Ganster, D.2
Hartlen, B.3
King, D.4
-
6
-
-
0035251631
-
The ongoing march toward digital government
-
Elmagarmid, A. K. and Mclver, Jr., W. J. The Ongoing March Toward Digital Government. IEEE Computer, 34, 2 (2001), 32-38.
-
(2001)
IEEE Computer
, vol.34
, Issue.2
, pp. 32-38
-
-
Elmagarmid, A.K.1
Mclver Jr., W.J.2
-
7
-
-
3242877573
-
Alternative measures of performance for E-Companies: A comparison of approaches
-
Garbi, E. Alternative Measures of Performance for E-Companies: A Comparison of Approaches. Journal of Business Strategies, 19, 1 (2002), 1-17.
-
(2002)
Journal of Business Strategies
, vol.19
, Issue.1
, pp. 1-17
-
-
Garbi, E.1
-
8
-
-
0141940584
-
An analytic approach for quantifying the value of e-Business initiatives
-
Grey, W. et al. An Analytic Approach for Quantifying the Value of e-Business Initiatives. IBM Systems Journal, 42, 3 (2003), 484-497.
-
(2003)
IBM Systems Journal
, vol.42
, Issue.3
, pp. 484-497
-
-
Grey, W.1
-
9
-
-
0346433434
-
Balanced scorecard use in New Zealand government departments and crown entities
-
Griffiths, J. Balanced Scorecard Use in New Zealand Government Departments and Crown Entities. Australian Journal of Public Administration, 62, 4 (2003), 70-79.
-
(2003)
Australian Journal of Public Administration
, vol.62
, Issue.4
, pp. 70-79
-
-
Griffiths, J.1
-
10
-
-
2942702315
-
Strategies for value creation in electronic markets: Towards a framework for managing evolutionary change
-
Hackney, R., Burn, J., and Salazar, A. Strategies for Value Creation in Electronic Markets: Towards a Framework for Managing Evolutionary Change. Strategic Information Systems, 13, 2 (2004), 91-103.
-
(2004)
Strategic Information Systems
, vol.13
, Issue.2
, pp. 91-103
-
-
Hackney, R.1
Burn, J.2
Salazar, A.3
-
12
-
-
3543114902
-
Strategic management of electronic commerce: An adaptation of the balanced scorecard
-
Hasan, H. and Tibbits, H. Strategic Management of Electronic Commerce: An Adaptation of the Balanced Scorecard. Internet Research: Electronic Networking Applications and Policy, 10, 5 (2000), 439-450.
-
(2000)
Internet Research: Electronic Networking Applications and Policy
, vol.10
, Issue.5
, pp. 439-450
-
-
Hasan, H.1
Tibbits, H.2
-
13
-
-
0000564883
-
Strategic thinking or strategic planning?
-
Heracleous, L. Strategic Thinking or Strategic Planning? Long Range Planning, 31, 3 (1998), 481-486.
-
(1998)
Long Range Planning
, vol.31
, Issue.3
, pp. 481-486
-
-
Heracleous, L.1
-
14
-
-
84969451567
-
Digital divide in Europe: Assessing and comparing the E-readiness of a developed and an emerging economy in the Nordic Region
-
Ifinedo, P. and Davidrajuh, R. Digital divide in Europe: Assessing and Comparing the E-readiness of a Developed and an Emerging Economy in the Nordic Region. Electronic Government, an International Journal, 2, 2 (2005), 111-133.
-
(2005)
Electronic Government, an International Journal
, vol.2
, Issue.2
, pp. 111-133
-
-
Ifinedo, P.1
Davidrajuh, R.2
-
15
-
-
0036975165
-
Strategy mapping in the public sector
-
Irwin, D. Strategy Mapping in the Public Sector. Long Range Planning, 35, 6 (2002), 637-647.
-
(2002)
Long Range Planning
, vol.35
, Issue.6
, pp. 637-647
-
-
Irwin, D.1
-
16
-
-
12944268238
-
What does 25 years of experience tell us about the state of performance measurement in public policy and management?
-
Johnsen, Å. What Does 25 Years of Experience Tell Us about the State of Performance Measurement in Public Policy and Management? Public Money and Management, 25, 1 (2005), 9-18.
-
(2005)
Public Money and Management
, vol.25
, Issue.1
, pp. 9-18
-
-
Johnsen, Å.1
-
17
-
-
17944367165
-
A secure e-Government platform architecture for small to medium sized public organizations
-
Kaliontzoglou, A., Sklavos, P., Karantjias, T., and Polemi, D. A Secure e-Government Platform Architecture for Small to Medium Sized Public Organizations. Electronic Commerce Research and Applications, 4, 2 (2005), 174-186.
-
(2005)
Electronic Commerce Research and Applications
, vol.4
, Issue.2
, pp. 174-186
-
-
Kaliontzoglou, A.1
Sklavos, P.2
Karantjias, T.3
Polemi, D.4
-
18
-
-
0002091684
-
Using the balanced scorecard as a strategic management system
-
Kaplan, R. S. and Norton, D. P., "Using the Balanced Scorecard as a Strategic Management System", Harvard Business Review, 74(1), 1996, pp. 75-85.
-
(1996)
Harvard Business Review
, vol.74
, Issue.1
, pp. 75-85
-
-
Kaplan, R.S.1
Norton, D.P.2
-
19
-
-
0034265555
-
Having trouble with your strategy? Then map it
-
Kaplan, R. S. and Norton, D. P. Having Trouble With Your Strategy? Then Map It. Harvard Business Review, 78, 4 (2000), 167-176.
-
(2000)
Harvard Business Review
, vol.78
, Issue.4
, pp. 167-176
-
-
Kaplan, R.S.1
Norton, D.P.2
-
21
-
-
4243120807
-
Successful E-government in Singapore
-
Ke, W. and Wei, K. K. Successful E-Government in Singapore. Communications of the ACM, 47, 6 (2004), 95-99.
-
(2004)
Communications of the ACM
, vol.47
, Issue.6
, pp. 95-99
-
-
Ke, W.1
Wei, K.K.2
-
22
-
-
33845201710
-
Citizens as customers: Exploring the future of CRM in UK local government
-
King, S. F. Citizens as Customers: Exploring the Future of CRM in UK Local Government. Government Information Quarterly, 24, 1 (2007), 47-63.
-
(2007)
Government Information Quarterly
, vol.24
, Issue.1
, pp. 47-63
-
-
King, S.F.1
-
23
-
-
0007218262
-
Strategic performance management: A balanced approach to performance management issues in local government
-
Kloot, L. and Martin, J. Strategic Performance Management: A Balanced approach to Performance Management Issues in Local Government. Management Accounting Research, 11, 2 (2000), 231-251.
-
(2000)
Management Accounting Research
, vol.11
, Issue.2
, pp. 231-251
-
-
Kloot, L.1
Martin, J.2
-
24
-
-
26844547350
-
Balanced scorecard and government entities
-
Lang, S. S. Balanced Scorecard and Government Entities. The CPA Journal, 74, 6 (2004), 48-52.
-
(2004)
CPA Journal
, vol.74
, Issue.6
, pp. 48-52
-
-
Lang, S.S.1
-
25
-
-
33645908612
-
Current practices of leading E-government countries
-
Lee, S. M., Tan, X., and Trimi, S. Current Practices of Leading E-Government Countries. Communications of the ACM, 48, 10 (2005), 99-104.
-
(2005)
Communications of the ACM
, vol.48
, Issue.10
, pp. 99-104
-
-
Lee, S.M.1
Tan, X.2
Trimi, S.3
-
26
-
-
2042448276
-
Implementing performance measures
-
Levetan, L. Implementing Performance Measures. The American City and Country, 115, 13 (2000), 40-44.
-
(2000)
The American City and Country
, vol.115
, Issue.13
, pp. 40-44
-
-
Levetan, L.1
-
27
-
-
84986131152
-
Business performance measurement - Past, present and future
-
Marr, B. and Schiuma, G. Business Performance Measurement - Past, Present and Future. Management Decision, 41, 8 (2003), 680-687.
-
(2003)
Management Decision
, vol.41
, Issue.8
, pp. 680-687
-
-
Marr, B.1
Schiuma, G.2
-
28
-
-
0346271507
-
An inquiry into balanced scorecards within best value implementation within UK local government
-
McAdam, R. and Walker, T. An Inquiry into Balanced Scorecards within Best Value Implementation within UK Local government. Public Administration, 81, 4 (2003), 873-892.
-
(2003)
Public Administration
, vol.81
, Issue.4
, pp. 873-892
-
-
McAdam, R.1
Walker, T.2
-
29
-
-
0035251635
-
Enabling Italian E-government through a cooperative architecture
-
Mecella, M. and Batini, C. Enabling Italian E-Government through a Cooperative Architecture. IEEE Computer, 34, 2 (2001), 40-45.
-
(2001)
IEEE Computer
, vol.34
, Issue.2
, pp. 40-45
-
-
Mecella, M.1
Batini, C.2
-
30
-
-
0001228416
-
The fall and rise of strategic planning
-
Mintzaberg, H. The Fall and Rise of Strategic Planning. Harvard Business Review, 72, 1 (1994), 107-114.
-
(1994)
Harvard Business Review
, vol.72
, Issue.1
, pp. 107-114
-
-
Mintzaberg, H.1
-
31
-
-
12244262916
-
Reflecting on the strategy process
-
M. Cusumano and C. Markides (eds.), Jossey-Bass
-
Mintzaberg, H. and Lampel, J. Reflecting on the Strategy Process. Strategic Thinking for the Next Economy, M. Cusumano and C. Markides (eds.), Jossey-Bass, 2001, 33-54.
-
(2001)
Strategic Thinking for the Next Economy
, pp. 33-54
-
-
Mintzaberg, H.1
Lampel, J.2
-
32
-
-
23144455215
-
A framework for the assessment and analysis of electronic government proposals
-
Montagna, J. M. A Framework for the Assessment and Analysis of Electronic Government Proposals. Electronic Commerce Research and Applications, 4, 3 (2005), 204-219.
-
(2005)
Electronic Commerce Research and Applications
, vol.4
, Issue.3
, pp. 204-219
-
-
Montagna, J.M.1
-
34
-
-
33749987284
-
A review of quality dimensions in e-government services
-
LNCS 4084
-
Papadomichelaki, X., et al. A Review of Quality Dimensions in e-Government Services. EGOV 2006, LNCS 4084, (2006), 128-138.
-
(2006)
EGOV 2006
, pp. 128-138
-
-
Papadomichelaki, X.1
-
35
-
-
84986133119
-
Establishing a strategic direction: A review
-
Proctor, T. Establishing a Strategic Direction: A Review. Management Decision, 35, 2 (1997), 143-165.
-
(1997)
Management Decision
, vol.35
, Issue.2
, pp. 143-165
-
-
Proctor, T.1
-
36
-
-
77953787849
-
E-government in Taiwan - Policy, strategy, and status
-
The Executive Yuan, Taiwan
-
RDEC. E-Government in Taiwan - Policy, Strategy, and Status. EG Progress Reports of the Research, Development, and Evaluation Commission, The Executive Yuan, Taiwan, (2003), http://www.rdec.gov.tw/.
-
(2003)
EG Progress Reports of the Research, Development, and Evaluation Commission
-
-
-
37
-
-
84986131389
-
The use of balanced scorecards in the strategic management of corporate communication
-
Ritter, M. The Use of Balanced Scorecards in the Strategic Management of Corporate Communication. Corporate Communications: An International Journal, 8, 1 (2003), 44-59.
-
(2003)
Corporate Communications: An International Journal
, vol.8
, Issue.1
, pp. 44-59
-
-
Ritter, M.1
-
39
-
-
0344082101
-
Capturing value creation in business relationships: A customer perspective
-
Ulaga, W. Capturing Value Creation in Business Relationships: A Customer Perspective. Industrial Marketing Management, 32, 8 (2003), 677-693.
-
(2003)
Industrial Marketing Management
, vol.32
, Issue.8
, pp. 677-693
-
-
Ulaga, W.1
-
40
-
-
0036703340
-
Strategic control: Meshing critical success factors with the balanced scorecard
-
Van Veen-Dirks, P. and Wijn, M. Strategic Control: Meshing Critical Success Factors with the Balanced Scorecard. Long Range Planning, 35, 4 (2002), 407-427.
-
(2002)
Long Range Planning
, vol.35
, Issue.4
, pp. 407-427
-
-
Van Veen-Dirks, P.1
Wijn, M.2
-
41
-
-
3242695986
-
A European perspective towards online one-stop government: The eGOV project
-
Wimmer, M. A. A European Perspective towards Online One-Stop Government: the eGOV Project. Electronic Commerce Research and Applications, 1, 1 (2002), 92-103.
-
(2002)
Electronic Commerce Research and Applications
, vol.1
, Issue.1
, pp. 92-103
-
-
Wimmer, M.A.1
-
42
-
-
26844557820
-
Linking the balanced scorecard to business models for value based strategic management in E-business
-
Yu, C. C. Linking the Balanced Scorecard to Business Models for Value Based Strategic Management in E-Business. EC-Web 2005, LNCS 3590, (2005), 158-167.
-
(2005)
EC-Web 2005, LNCS 3590
, pp. 158-167
-
-
Yu, C.C.1
-
43
-
-
26844502843
-
Measuring the performance of digital divide strategies: The balanced scorecard approach
-
LNCS 3591
-
Yu, C. C. and Wang, H. I. Measuring the Performance of Digital Divide Strategies: The Balanced Scorecard Approach. EGOV 2005, LNCS 3591, (2005), 151-162.
-
(2005)
EGOV 2005
, pp. 151-162
-
-
Yu, C.C.1
Wang, H.I.2
-
44
-
-
77953802685
-
National & municipal government websites: A comparison between the United States and China
-
Atlanta, Georgia, USA
-
Zhou, Q. National & Municipal Government Websites: a Comparison Between the United States and China. In Proceedings of the 2005 National Conference on Digital Government Research (dg.o2005) (Atlanta, Georgia, USA, 2005), 317-318.
-
(2005)
Proceedings of the 2005 National Conference on Digital Government Research (Dg.o2005)
, pp. 317-318
-
-
Zhou, Q.1
|