Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies: Second Edition

Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies: Second Edition

Volumn , Issue , 2015, Pages 1-365

  Niven, Paul R ^a  

^a NONE

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EID: 84949794351     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781119197287     Document Type: Book

References (297)

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62. Interview with Nancy Foltz, September 19, 2002.
63. Interview with Jeff Celentano, June 2002.
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78. Adapted from Paul R. Niven, Balanced Scorecard Step by Step:Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ:John Wiley & Sons, 2006), p. 46.
79. Dale Carnegie, How to Win Friends and Influence People, Revised Edition (New York: Pocket Books, 1981), p. 34.
80. Jim Collins, Good to Great and the Social Sectors, A Monograph to Accompany Good to Great (Jim Collins, 2005), pp. 9-11.
81. Paul R. Niven, Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ: John Wiley & Sons, Inc., 2006), p. 47.
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84. Quoted in: Michael Hammer, "The 7 Deadly Sins of Performance Measurement," MIT Sloan Management Review, Spring 2007, pp. 19-28.
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86. John Hamm, "The Five Messages Leaders Must Manage," Harvard Business Review, May 2006, pp. 114-123.
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93. Janice A. Klein, "Why Supervisors Resist Employee Involvement," Harvard Business Review, September-October 1984.
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95. Bob Nelson, 1001 Ways to Energize Employees (New York: Workman Publishing, 1997), p. 181.
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101. Stephen R. Covey, The 8th Habit (New York: The Free Press, 2004), p. 3.
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108. "Gearing up at REI," Harvard Business Review, May 2003, p. 20.
109. Interview with Rick Pagsibigan, September 19, 2002.
110. Paul R. Niven, Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ: John Wiley & Sons, 2006), p. 67.
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126. Amy C. Edmondson, "When Company Values Backfire," Harvard Business Review, November 2002, pp. 18-19.
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131. Jon Berger, "30-Year Super Stocks," Money, October 9, 2002.
132. Richard Barrett, Liberating the Corporate Soul (Boston: Butterworth-Heinemann, 1998).
133. Jim Collins, Leader to Leader (San Francisco: Jossey-Bass, 1999).
134. From www.wikipedia.com Entry: Symphony No. 5 (Mahler).
135. Jim Collins, Good to Great and the Social Sectors: A Monograph to Accompany Good to Great ( Jim Collins, 2005), pp. 27-28.
136. Peter Senge, "The Practice of Innovation," Leader to Leader, 9 (Summer 1998): 16-22.
137. Aaron De Smet, Mark Loch, and Bill Schaninger, "Anatomy of a Healthy Corporation," The McKinsey Quarterly, May 2007.
138. Michael Allison and Jude Kaye, Strategic Planning for Nonprofit Organizations, (New York: John Wiley & Sons, 1997), p. 69.
139. W. Warner Burke, Organization Change: Theory and Practice (Thousand Oaks, CA: Sage Publications, 2002), p. 256.
140. Michael Allison and Jude Kaye, Strategic Planning for Nonprofit Organizations, (New York: John Wiley & Sons, 1997), p. 73.
141. Adapted from material developed by Robert Knowling, in "Why Vision Matters," Leader to Leader, 18, Fall 2000, pp. 38-43.
142. Interview on National Public Radio ' s Morning Edition, March 26, 2001.
143. Bob Frost, Crafting Strategy (Dallas, TX: Measurement International, 2000), p. 7.
144. Interview with Bill Ryan, September 17, 2002.
145. Robert S. Kaplan, BSC Report, vol. 2, no. 6.
146. Stacy Childress, Richard Elmore, and Allen Grossman, "How to Manage Urban School Districts," Harvard Business Review, November 2006, pp. 55-68.
147. Henry Mintzberg, "The Fall and Rise of Strategic Planning," Harvard Business Review, January-February 1994.
148. Michael E. Porter, "What is Strategy?" Harvard Business Review, November-December 1996.
149. Tom Peters, Re-imagine (London: Dorling Kindersley Limited, 2003), p. 302.
150. Michael E. Porter, "What is Strategy?" Harvard Business Review, November-December 1996.
151. Keith H. Hammonds, "Michael Porter ' s Big Ideas," Fast Company, March 2001.
152. E.E. Chaffee, "Three Models of Strategy," Academy of Management Review, October 1985.
153. Robert S. Kaplan "The Balanced Scorecard and Nonprofit Organizations," Balanced Scorecard Report, November-December 2002, pp. 1-4.
154. John M. Bryson, Strategic Planning for Public and Nonprofit Organizations (San Francisco: Jossey-Bass, 1995), p. 7.
155. W. Chan Kim and Renee Mauborgne, Blue Ocean Strategy (Boston:Harvard Business School Press, 2005), p. 12.
156. Based on a paper delivered by Gervase R. Bushe at the 18 th Annual World Congress of Organizational Development, Dublin, Ireland, July 1998.
157. Michael E. Gallery, Chair, Measures of Success Task Force, 7 Meas ures of Success (Washington DC: ASAE, 2006).
158. Tom Peters, Re-imagine (London, Dorling Kindersley Limited, 2003), p. 302.
159. John M. Bryson, Strategic Planning for Public and Nonprofit Organizations (San Francisco: Jossey-Bass, 1995), p. 74.
160. Robert S. Kaplan and David P. Norton, The Strategy-Focused Organization (Boston: Harvard Business School Press, 2001).
161. Michael E. Gallery, Chair, Measures of Success Task Force, 7 Measures of Success (Washington DC: ASAE, 2006), pp. 53-54.
162. Mark Jenkins, To Timbuktu (New York: William Morrow & Company, 1997).
163. Robert S. Kaplan and David P. Norton, "Having Trouble with Your Strategy? Then Map It," Harvard Business Review, September-October 2000, pp. 167-176.
164. Stephen R. Covey, The 8 th Habit (New York: The Free Press, 2004), p. 271.
165. Paul R. Niven, Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ: John Wiley & Sons, 2006), p. 101.
166. Robert S. Kaplan and David P. Norton, The Balanced Scorecard (Boston: Harvard Business School Press, 1996).
167. Jake Barkdoll, "Balanced Scorecards in the Federal Government," Public Manager, Fall 2000, pp. 43-45.
168. Robert S. Kaplan, "The Balanced Scorecard and Nonprofit Organizations," Balanced Scorecard Report, November-December 2002, pp. 1-4.
169. Paul R. Niven, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ: John Wiley & Sons, 2006), p. 108.
170. Michael E. Gallery, Chair, Measures of Success Task Force, 7 Measures of Success (Washington, DC: ASAE, 2006), pp. 26-27.
171. Chris Denove and James D. Power IV, Satisfaction (New York:Portfolio, 2006), pp. 66-68.
172. Interview with Nancy Foltz, September 19, 2002.
173. Ann Zimmerman, "To Boost Sales, Wal-Mart Drops One-Size-Fits-All Approach," Wall Street Journal, September 7, 2006, p. A1.
174. Chris Zook, "Finding Your Next Core Business," Harvard Business Review, April 2007, pp. 66-75.
175. Jean Philippe Deschamps and P. Ranganath Nayak, Product Juggernauts: How Companies Mobilize to Generate a Stream of Market Winners (Boston: Harvard Business School Press, 1995).
176. Michael E. Gallery, Chair, Measures of Success Task Force, 7 Measures of Success (Washington, DC: ASAE, 2006), p. 33.
177. Marina Tsipis, "Plucked From Obscurity: Restroom Reservations," Annals of Improbable Research, March-April 2007, p. 18.
178. Christine W. Letts, William P. Ryan, and Allen Grossman, High Performance Nonprofit Organizations (New York: John Wiley & Sons, 1999), p. 67.
179. Thomas Wolf, Managing a Nonprofit Organization in the Twenty-First Century (New York: Fireside, 1999), p. 162.
180. Dean R. Spitzer, Transforming Performance Measurement (New York:AMACOM, 2007), pp. 223-224.
181. Michael E. Porter and Mark R. Kramer, "The Competitive Advantage of Corporate Philanthropy," Harvard Business Review, December 2002, pp. 56-68.
182. Michael E. Gallery, Chair, Measures of Success Task Force, 7 Measures of Success (Washington, DC: ASAE, 2006), p. 61.
183. Paul R. Niven, Balanced Scorecard Diagnostics: Maintaining Maximum Performance (Hoboken, NJ: John Wiley & Sons, 2005), p. 9.
184. "ImClone ' s Ex-CEO Arrested, Charged with Insider Trading," Wall Street Journal, June 13, 2002.
185. Aaron De Smet, Mark Loch, and Bill Schaninger, "Anatomy of a Healthy Corporation," The McKinsey Quarterly, May 2007.
186. David P. Norton in Foreword to: Brian E. Becker, Mark A. Huselid, and Dave Ulrich, The HR Scorecard (Boston: Harvard Business School Press, 2001).
187. Thomas A. Stewart, Intellectual Capital (New York: Currency Doubleday, 1999), p.12.
188. Reported in "In the News Briefs," Balanced Scorecard Report, September-October 2003, p. 5.
189. Robert S. Kaplan and David P. Norton, Strategy Maps (Boston:Harvard Business School Press, 2004).
190. Ian McEwan, Saturday (New York: Random House, Large Print Edition, 2005), p. 382.
191. Michael D ' Antonio, Hershey (New York: Simon & Schuster, 2006), pp. 72-73.
192. Adrian Gostick and Chester Elton, Managing with Carrots (Salk Lake City, UT: Gibbs-Smith, 2001), p. 19.
193. Jim Collins, Good to Great and the Social Sectors: A Monograph to Accompany Good to Great ( Jim Collins, 2005), pp. 13-16.
194. From "The President ' s Management Agenda,"at www.whitehouse.gov/omb/budget/fy2002/mgmt.pdf
195. Portions of this section are drawn from Paul R. Niven , Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ: John Wiley & Sons, 2006), pp. 129-132.
196. Drawn from an unpublished paper presented by BrassRing LLC, 2005.
197. John F. Kennedy, Profiles in Courage (New York: HarperCollins, new edition, 2003), p. 4.
198. John Kotter and James Heskett, Corporate Culture and Performance (New York: The Free Press, 1992), p. 78.
199. Haig R. Nalbantian, Richard A. Guzzo, Dave Kieffer, and Jay Doherty, Play To Your Strengths (New York: McGraw-Hill, 2004).
200. Jennifer A. Chatman and Sandra E. Cha, "Leading by Leveraging Culture," California Management Review, Summer 2003.
201. Tom Peters, Re-Imagine (London: Dorling Kindersley, 2003), p. 26.
202. Dale Carnegie, How to Win Friends and Influence People (New York:Pocket Books, Revised Edition, 1981), p. 27.
203. Adrian Gostick and Chester Elton, Managing with Carrots (Salt Lake City, UT: Gibbs-Smith, 2001), p. 20.
204. This section is drawn from Paul R. Niven, Balanced Scorecard Diagnostics: Maintaining Maximum Performance (Hoboken, NJ: John Wiley & Sons, 2005), p. 80.
205. Jim Collins, Good to Great and the Social Sectors: A Monograph to Accompany Good to Great ( Jim Collins, 2005), p. 5.
206. John Wooden and Jay Carty, Coach Wooden ' s Pyramid of Success (Ventura, CA: Regal, 2005), p. 34.
207. Quoted from The New Oxford Book of Literary Anecdotes, edited by John Gross (New York: Oxford University Press, 2006), p. 60.
208. Gordon MacKenzie, Orbiting the Giant Hairball (New York:Penguin Putnam, 2006), p. 118.
209. Walter Isaacson, Einstein (New York: Simon & Schuster, 2007), p. 113.
210. John Wooden and Jay Carty, Coach Wooden ' s Pyramid of Success (Ventura, CA: Regal, 2005), p. 34.
211. Timothy Ferriss, The Four-Hour Workweek (New York: Crown Publishing, 2007), p. 65.
212. John A. McLaughlin and Gretchen B. Jordan, "Logic Models:A Tool for Telling Your Program ' s Performance Story," Evaluation and Program Planning, 1999, pp. 65-72.
213. Walter Isaacson, Einstein (New York: Simon & Schuster, 2007), p. 127.
214. Tom Peters, Re-Imagine (London: Dorling Kindersley, 2003), p. 153.
215. "The President ' s Management Agenda, "at www.whitehouse.gov/ omb/budget/fy2002/mgmt.pdf
216. Margaret C. Plantz, Martha Taylor Greenway, and Michael Hendricks, "Outcome Measurement: Showing Results in the Nonprofit Sector," New Directions for Evaluation, Fall 1997.
217. Jim Collins, Good to Great and the Social Sectors: A Monograph to Accompany Good to Great ( Jim Collins, 2005), pp. 7-8.
218. Deborah L. Kerr, "The Balanced Scorecard in the Public Sector" Perform Magazine , Vol. I, No. 8, pp. 4-9.
219. Rudolph W. Giuliani, Leadership (New York: Hyperion, 2002), p. 87.
220. Amy Chozick, "The Samurai Sell: Lexus Dealers Bow to Move Swank Cars," Wall Street Journal, July 9, 2007, p. A1.
221. Lawrence S. Maisel, Performance Measurement Survey by the American Institute of Certified Public Accountants, 2001.
222. Harry P. Hatry, "Where the Rubber Meets the Road: Performance Measurement for State and Local Public Agencies," New Directions for Evaluation, Fall 1997.
223. Marcus Buckingham and Curt Coffman, First Break All the Rules (New York: Simon & Schuster, 1999), p. 128.
224. Christopher Meyer and Andre Schwager, "Understanding Customer Experience," Harvard Business Review , February 2007, pp. 116-126.
225. Dean R. Spitzer, Transforming Performance Measurement (New York:AMACOM, 2007), p. 113.
226. Michael E. Gallery, Chair, Measures of Success Task Force, 7 Measures of Success ( Washington, DC: ASAE, 2006), p. 41.
227. Craig Schneider, "The New Human Capital Metrics," CFO Magazine, February 2006, pp. 22-27.
228. Robert S. Kaplan and David P. Norton, Strategy Maps (Boston:Harvard Business School Press, 2004).
229. Dean R. Spitzer, Transforming Performance Measurement (New York:AMACOM, 2007), p. 251.
230. Kelly Greene, "Bye-Bye Boomers?" Wall Street Journal, September 20, 2005.
231. Jeffrey M. Cohen, Rakesh Khurana, and Laura Reeves, "Growing Talent as if Your Business Depended On It ," Harvard Business Review , October 2005, pp. 63-70.
232. Kelly Greene, "Bye-Bye Boomers?" Wall Street Journal, September 20, 2005.
233. Tom Peters, Re-Imagine (London: Dorling Kindersley Limited, 2003), p. 23.
234. Robert S. Kaplan and David P. Norton, Strategy Maps (Boston:Harvard Business School Press, 2004).
235. E.L. Kersten, "Why They Call it Work," Harvard Business Review , February 2006, pp. 66-67.
236. Palmer Morrel-Samuels, "Getting the Truth Into Workplace Surveys," Harvard Business Review, February 2002, pp. 111-118.
237. Adrian Gostick and Chester Elton, Managing with Carrots (Salt Lake City, UT: Gibbs-Smith, 2001), p. 19.
238. Forethought: "Service with a Very Big Smile," Harvard Business Review , May 2007, p. 24.
239. Stephen Taub, "Dazed and Confused," CFO.com, September 11, 2002.
240. Andrew J. Pateman, "Five Easy Steps for Developing Your BSC Measures," Balanced Scorecard Report, March-April 2004, p. 16.
241. Michael Hammer, "The 7 Deadly Sins of Performance Measurement," MIT Sloan Management Review , Spring 2007, pp. 19-28.
242. Dean R. Spitzer, Transforming Performance Measurement (New York:AMACOM, 2007), p. 15.
243. Institute of Management and Administration, "20 Best Practice Budgeting Insights: How Controllers Promote Faster, Better Decisions, "2001.
244. Paul R. Niven, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ: John Wiley and Sons, 2006), p. 173.
245. Jonathan Walters, Measuring Up (Washington, D.C.: Governing Books, 1998), p. 74.
246. Beth Duff-Brown, "Canada Pledges $4.3B for native people, "Associated Press release reported in: North County Times, November 26, 2005.
247. Peters, Re-Imagine (London: Dorling Kindersley Limited, 2003), p. 199.
248. Edwin A. Locke, "Motivation by Goal Setting," Harvard Business Review, November 2001.
249. Robert B. Cialdini, "Harnessing the Science of Persuasion," Harvard Business Review, October 2001.
250. Robert S. Kaplan and David P. Norton, The Balanced Scorecard (Boston: Harvard Business School Press, 1996).
251. Adapted from Paul R. Niven, Balanced Scorecard Step-by-Step:Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ:John Wiley & Sons, 2006), p. 192.
252. Robert S. Kaplan, "The Balanced Scorecard and Nonprofit Organizations," Balanced Scorecard Report, November-December 2002, pp. 1-4.
253. Adapted from Paul R. Niven, Balanced Scorecard Step-by-Step:Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ:John Wiley & Sons, 2006), pp. 192-194.
254. Stephen R. Covey, The 8 th Habit (New York: The Free Press, 2004), p. 2.
255. As quoted in Stephen Taub, "Dazed and Confused," CFO.com, September 11, 2002.
256. Peter F. Drucker, Managing the Non-Profit Organzation (New York:HarperBusiness, 1990), p. 182.
257. James Surowiecki, The Wisdom of Crowds (New York; Doubleday, 2004), p. 176.
258. David P. Norton and Randall H. Russell, "Best Practices in Managing the Execution of Strategy," Balanced Scorecard Report, July-August 2004, p. 3.
259. Paul R. Niven, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ: John Wiley & Sons, 2006), p. 201.
260. Victor E. Frankl, Man ' s Search for Meaning (Boston: Beacon Press, 4 th edition, 1992).
261. Paul R. Niven, Balanced Scorecard Diagnostics: Maintaining Maximum Performance (Hoboken, NJ: John Wiley & Sons, 2005), pp. 129-130.
262. Thomas A. Stewart and Louise O ' Brien, "Execution without Excuses," Harvard Business Review , March 2005, pp. 102-111.
263. Robert S. Kaplan and David P. Norton, Alignment (Boston: Harvard Business School Press, 2006), p. 139.
264. Adapted from Paul R. Niven, Balanced Scorecard Step-by-Step:Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ:John Wiley & Sons, 2006), pp. 211-215.
265. From "How ' m I Doing," CFO Magazine, February 2007, p. 21.
266. Jack Welch with Suzy Welch, Winning (New York: HarperBusiness, 2005), p. 104.
267. Larry Bossidy, "What Your Leader Expects of You," Harvard Business Review , April 2007, pp. 58-65.
268. Don Durfee, "Alternative Budgeting," CFO Magazine, June 2006, p. 28.
269. Philip G. Joyce, "Using Performance Measures for Budgeting:A New Beat, or Is It the Same Old Tune?" New Directions for Evaluation, Fall 1997.
270. "The President ' s Management"Agenda at www.whitehouse.gov/ omb/budget/fy2002/mgt.pdf
271. Robert S. Kaplan and David P. Norton, The Strategy-Focused Organization (Boston: Harvard Business School Press, 2001).
272. Lauren Keller Johnson, "Making Strategy a Continual Process at the U.K. Ministry of Defence," Balanced Scorecard Report, November-December 2002, pp. 5-8.
273. Raymond A. Archer, "Enabling a Whole New (and Customer-Focused) Structure at the DLA," Balanced Scorecard Report, November-December 2002, pp. 8-9.
274. Jack Welch with John A. Byrne, Jack, Straight from the Gut (New York: Warner Business Books, 2001).
275. Raef A. Lawson, William G. Stratton, and Toby Hatch, "Scorecarding in North America: Moving Towards a Best Practices Framework, Part I," Cost Management, July-August 2005, pp. 25-34.
276. Paul R. Niven, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results 2 nd Edition (Hoboken, NJ: John Wiley & Sons, 2006), p. 262.
277. Christoper Palazzolo and Kent Smack, "The Four Steps to BSC Software Selection," Balanced Scorecard Report, November-December 2002, pp. 15-16.
278. Michael C. Mankins, "Stop Wasting Valuable Time," Harvard Business Review , September 2004, pp. 58-65.
279. Julia Neyman and Julie Snider, "USA Today Snapshots," USA Today, November 14, 2004.
280. John F. Kennedy, Profiles in Courage, New Edition (New York:Harper Collins, 2003), p. 27.
281. James Surowiecki, The Wisdom of Crowds (New York: Doubleday, 2004), p. xv.
282. Patrick Lencioni, Death by Meeting (San Francisco: Jossey-Bass, 2004), p. 228.
283. James Surowiecki, The Wisdom of Crowds (New York: Doubleday, 2004), pp. 183-184.
284. Michael Beer and Russell A. Eisenstat, "How to Have an Honest Conversation About Your Business Strategy," Harvard Business Review , February 2004, pp 82-89.
285. Michael C. Mankins, "Stop Wasting Valuable Time," Harvard Business Review, September 2004, pp. 58-65.
286. Paul R. Niven, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ: John Wiley & Sons, 2006), pp. 275-278.
287. Robert S. Kaplan, "Using the Balanced Scorecard in the Public Sector," Government Summit, 2006.
288. Thomas A. Stewart and Louise O ' Brien, "Execution without Excuses," Harvard Business Review , March 2005, pp. 102-111.
289. John Hamm, "The Five Messages Leaders Must Manage," Harvard Business Review , May 2006, pp. 114-123.
290. Walter Isaacson, Einstein (New York: Simon & Schuster, 2007), p. 548.
291. Larry Bossidy and Ram Charan, Execution (New York: Crown Business, 2002), p. 128.
292. Best Practices Benchmarking Report, Developing the Balanced Scorecard (Chapel Hill, NC: Best Practices, LLC, 1999).
293. Paul R. Niven, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ: John Wiley & Sons, 2006), p. 288.
294. Paul R. Niven, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results, 2 nd Edition (Hoboken, NJ: John Wiley & Sons, 2006), pp. 294-296.
295. Robert S. Kaplan and David P. Norton, "Strategic Management: An Emerging Profession," Balanced Scorecard Report, May-June 2004.
296. Niccolo Machiavelli, The Prince, W.K. Marriott, trans., Vol. 23, The Great Books of the Western World (Chicago: Encyclopedia Britannica, Inc., 1952), p. 9.
297. Linda H. Chow, "Emerging Best Practices of Hall of Fame Winners:Key Trends from 2004 to 2006," Balanced Scorecard Report , March-April 2007, pp. 6-8.