Citizens as customers: Exploring the future of CRM in UK local government

Government Information Quarterly

Volumn 24, Issue 1, 2007, Pages 47-63

  King, Stephen F ^a  

^a UNIVERSITY OF LEEDS   (United Kingdom)

Author keywords

Co production; CRM; Customer relationship management; E government; Electronic government; Local government; Participative design

Indexed keywords

EID: 33845201710     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2006.02.012     Document Type: Article

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