MANAGING IT SOURCING RELATIONSHIPS USING SERVICE LEVEL AGREEMENTS: A RELATIONAL EXCHANGE APPROACH

9th Americas Conference on Information Systems, AMCIS 2003

Volumn , Issue , 2003, Pages 1630-1634

  Goo, Jahyun ^a   Kishore, R ^a   Nam, Kichan ^b   Rao, H R ^a   Song, Yongil ^a  

^a UNIVERSITY AT BUFFALO   (United States)

^b Sogang University   (South Korea)

Author keywords

IT sourcing; relational exchange theory; service level agreements (SLAs)

Indexed keywords

INFORMATION USE;

IT SOURCING; RELATIONAL EXCHANGE THEORIES; RELATIONAL GOVERNANCES; SERVICE LEVEL AGREEMENT; SERVICE PROVIDER; SERVICELEVEL AGREEMENT (SLA);

INFORMATION SYSTEMS;

EID: 85139156482     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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