Risk mitigation in IT outsourcing strategy revisited: Longitudinal case research at LISA

Journal of Strategic Information Systems

Volumn 8, Issue 3, 1999, Pages 285-314

  Willcocks, L P ^a   Lacity, M C ^b   Kern, T ^c  

^a UNIVERSITY OF OXFORD   (United Kingdom)

^b UNIVERSITY OF MISSOURI ST LOUIS   (United States)

^c ERASMUS UNIVERSITY   (Netherlands)

Author keywords

Case research; Information Technology outsourcing; Public sector; Risk mitigation; Strategy

Indexed keywords

EID: 0012597186     PISSN: 09638687     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0963-8687(00)00022-6     Document Type: Article

References (88)

1. Alberthal, L., 1994. User Satisfaction - the Global Challenge. Address to the Ninth World Computing Services Congress, Yokohama, Japan.
2. Ang S., Straub D. Production and transaction economies and is outsourcing: a study of the US banking industry. MIS Quarterly. December:1998;535-542.
3. Ang S., Toh S.-K. Failure in software outsourcing: a case analysis. Willcocks L., Lacity M. Strategic Sourcing Of Information Systems. 1998;Wiley, Chichester, UK.
4. Applegate, L., Montealegre, R., 1991. Eastman Kodak Company: managing information systems through strategic alliances. Harvard Business School Case 9-192-030, Harvard Business School, Boston, MA.
5. Auwers, T., Deschoolmeester, D., 1993. The dynamics of an outsourcing relationship: a case study in the Belgian food industry. Paper at the Outsourcing of Information Systems Services Conference, University of Twente, The Netherlands, 20-22 May.
6. Benbasat I., Zmud R. Empirical research in information systems: the practice of relevance. MIS Quarterly. 23:(1):1999;3-16.
7. Bicknell D. Special report: contract dispute: Miami Blues. Computer Weekly. 1996;26-27.
8. Boehm B. Software risk management: principles and practices. IEEE Software. January:1991;32-41.
9. Charette R. Application Strategies for Risk Analysis. 1991;McGraw-Hill, New York.
10. Clement D. Big Mac poised to sign with Big Blue. Sunday Business - Computer Age, London. 1996;2.
11. Collins T. End of the EDS dream. Computer Weekly. October 28:1999;1. (also p. 22).
12. Collins T., Phillips S. Utility to pull plug on Perot systems deal. Computer Weekly. March 25:1999;1.
13. Craig Smith A. The case study: a useful research method for information management. Journal of Information Technology. 5:(2):1990;123-133.
14. Cronk J., Sharp J. A framework for deciding what to outsource in Information Technology. Willcocks L., Lacity M. Strategic Sourcing of Information Systems. 1998;Wiley, Chichester, UK.
15. Cross J. IT outsourcing: British Petroleum's competitive approach. Harvard Business Review. (May/June):1995;94-102.
16. Currie, W., Willcocks, L., 1998. New Strategies in IT Outsourcing: Major Trends and Global Best Practice. Business Intelligence, London.
17. Davenport T., Markus L. Rigor vs. relevance revisited: response to Benbasat and Zmud. MIS Quarterly. 23:(1):1999;19-23.
18. De Loof L. Information systems outsourcing: theories, case evidence and a decision framework. Willcocks L., Lacity M. Strategic Sourcing of Information Systems. 1998;Wiley, Chichester, UK.
19. Dempsey M. Outsourcing refusenik enjoys his vindication. Financial Times - IT Review. August 4:1999;3.
20. DiRomualdo A., Gurbaxani V. Strategic intent for IT outsourcing. Sloan Management Review. 39:(4):1998;1-26.
21. Earl M.J. The risks of outsourcing IT. Sloan Management Review. 37:(3):1996;26-32.
22. Feeny D., Willcocks L. Core IS capabilities for exploiting IT. Sloan Management Review. 39:(3):1998;1-26.
23. Feeny D., Earl M., Edwards B. Organizational Arrangements for IS: Roles of Users and Specialists. Willcocks L., Feeny D., Islei G. Managing IT as a Strategic Resource. 1997;McGraw-Hill, Maidenhead.
24. Fitzgerald, G., Willcocks, L., 1994. Contracts and partnerships in the outsourcing of IT. 15th International Conference on Information Systems, Vancouver, Canada, December.
25. Griffiths C., Newman M. Risk management and information systems. Journal of Information Technology. 11:1996;4.
26. Grover V., Cheon M.J., Teng J. Theoretical Perspectives on the Outsourcing of Information Technology. Working Paper, University of South Carolina, Columbia. 1995;1-27.
27. Henderson J.C. Plugging into strategic partnerships: the critical IS connection. Sloan Management Review. Spring:1990;7-18.
28. Hoffmann T. JP Morgan to save $50 million via outsourcing pact. Computerworld. 30:1996;21.
29. Huber R.L. How continental bank outsourced its crown jewels. Harvard Business Review. January/February:1993;121-129.
30. Impact-Group, X., 1999. Creating New Value from an IT Outsourcing Relationship, Impact Report, London.
31. Jurison J. The role of risk and return in information technology outsourcing decisions. Journal of Information Technology. 10:(4):1995;239-247.
32. Keil, M., 1995. Pulling the Plug: Software Project Management and the Problem of Project Escalation.
33. Kern, T., Willcocks, L., 1996. The enabling and determining environment: neglected issues in an IT/IS outsourcing strategy. European Conference of Information Systems, Lisbon, Portugal.
34. Kern T., Willcocks L. Cooperative relationship strategy in global IT outsourcing: the case of Xerox corporation. Faulkner D., De Rond M. Perspectives on Cooperation. 2000;Oxford University Press, Oxford.
35. Kern T., Willcocks L. The Relationship Advantage. 2000;Oxford University Press, Oxford.
36. Kern, T., Willcocks, L., Heck, E., 1999. Relational trauma: evidence of a winner's curse in ICT outsourcing. OXIIM Working Paper 99/2, Templeton College, Oxford.
37. Kirkpatrick D. Why not farm out your computer? Fortune. 1991;73-78.
38. Klepper R. Outsourcing relationships. Khosrowpur M. Managing Information Technology with Outsourcing. 1994;Idea Group Publishing, Harrisburg, PA.
39. Klepper R. The management of partnering development in is outsourcing. Journal of Information Technology. 10:(4):1995;249-258.
40. Klepper R., Jones W. Outsourcing Information Technology, Systems and Services. 1998;Prentice-Hall, Englewood Cliffs, NJ.
41. Kumar K., Willcocks L. Holiday Inn's Passage to India. Carmel E. Global Software Teams. 1999;Prentice-Hall, Englewood Cliffs, NJ.
42. Lacity M.C., Hirschheim R. Information Systems Outsourcing: Myths, Metaphors and Realities. 1993;Wiley, Chichester, UK.
43. Lacity M., Hirschheim R. Beyond the Information Systems Outsourcing Bandwagon. 1995;Wiley, Chichester, UK.
44. Lacity, M., Willcocks, L., 1996. Best Practices in Information Technology Sourcing. Executive Report No. 2, June. Templeton College, Oxford.
45. Lacity M., Willcocks L. An empirical investigation of information technology sourcing practices: lessons from experience. MIS Quarterly. 22:(3):1998;363-408.
46. Lacity, M., Willcocks, L., 2000. Inside IT outsourcing: a state-of-art report. Executive Research Report, Templeton College, Oxford.
47. Lacity M., Willcocks L. Global IT Outsourcing: Search for Business Advantage. 2000;Wiley, Chichester, UK.
48. Lacity M., Willcocks L., Feeny D. IT Outsourcing: Maximize Flexibility and Control. Harvard Business Review. May/June:1995;94-104.
49. Lacity M., Willcocks L., Feeny D. The value of selective IT sourcing. Sloan Management Review. Spring 37:(3):1996;13-25.
50. Lee A. Rigor and relevance in MIS research: beyond the approach of positivism alone. MIS Quarterly. 23:(1):1999;29-33.
51. Lincoln Y., Gubba E. Naturalistic Enquiry. 1985;Sage, Beverly Hills, CA.
52. Loh L., Venkatraman N. Diffusion of information technology outsourcing: influence sources and the Kodak effect. Information Systems Research. 4:(3):1992;334-358.
53. Lyytinen K., Mathiassen L., Ropponen J. Attention shaping and software risk: a categorical analysis of four classical risk management approaches. Information Systems Research. 9:(3):1998;233-255.
54. McFarlan F.W., Nolan R. How to manage an IT outsourcing alliance. Sloan Management Review. Winter:1995;9-23.
55. McLellan K., Marcolin B., Beamish P. Financial and Strategic Motivations behind IS Outsourcing. Willcocks L., Lacity M. Strategic Sourcing of Information Systems. 1998;Wiley, Chichester, UK.
56. Michell V., Fitzgerald G. IT outsourcing, vendor selection and the vendor marketplace. Journal of Information Technology. September:1997;00.
57. Moad J. Inside an outsourcing deal. Datamation. 1993;20-27.
58. Morris P. Earl M. Project Management: Lessons from IT and non-IT Projects. 1996;Oxford University Press, Oxford.
59. Pettigrew A. The Awakening Giant: Continuity and Change in ICI. 1985;Basil Blackwell, Oxford.
60. Pettigrew A. Longitudinal field research on change: theory and practice. Organization Science. 1:(3):1990;267-292.
61. Pettigrew A., Whipp R. Managing Change for Competitive Success. 1991;Blackwell, Oxford.
62. Poston T. Lloyds ditches 50 million pound outsourcing contract. Computer Weekly. 30:1997;1.
63. Rockart J., Earl M. et al. Eight imperatives for the new IT organization. Sloan Management Review. Fall:1996;1-25.
64. Ropponen J. Risk Assessment and Management Practices in Software Development. Willcocks L., Lester S. Beyond the IT Productivity Paradox. 1999;Wiley, Chichester, UK.
65. Sanders P. Phenomenology: a new way of viewing organizational research. Academy Of Management Review. 7:(3):1982;353-360.
66. Shepherd, A.J., 1995. IT outsourcing hype and reality: a practitioner perspective. Oxford Institute of Information Management, RDP85/6: 31, Templeton College, Oxford.
67. Strassmann P. The Squandered Computer. 1998;Information Economics Press, New Canaan.
68. Thomas K., Schneider K. Ernst and Young scraps 45 million pound Model FM deal. Computer Weekly. 13:1997;1.
69. Vowler J. Management: lessons in outsourcing. Computer Weekly. 1996;26.
70. Walker C. Giant contracts boost UK outsourcing growth. Computer Weekly. 1996;12.
71. Walsham G., Sahay S. GIS for district-level administration in India: problems and opportunities. MIS Quarterly. 23:(1):1999;39-65.
72. White R., James B. The Outsourcing Manual. 1996;Gower, London.
73. Willcocks L. Managing information systems in UK public administration: issues and prospects. Public Administration. 72:(1):1994;13-32.
74. Willcocks L. Reducing the Risks of Outsourced IT. Mastering Global Business. 1998;Financial Times/Pitman, London.
75. Willcocks L., Choi C. Co-operative partnership and total IT outsourcing: from contractual obligation to strategic alliance. European Management Journal. 13:(1):1995;67-78.
76. Willcocks L., Currie W. Information technology in public services: towards the contractual organization? British Journal Of Management. 8:1998;S107-S120.
77. Willcocks L., Fitzgerald G. A Business Guide to IT Outsourcing. 1994;Business Intelligence, London.
78. Willcocks, L., Fitzgerald G., 1994. IT Outsourcing and the Changing Shape of the Information Systems Function: Recent Research Findings. Oxford, Oxford Institute of Information Management, Research and Discussion Paper, Templeton College, Oxford.
79. Willcocks L., Griffiths C. Predicting risk of failure in large-scale information technology projects. Technological Forecasting and Social Change. 47:1996;205-228.
80. Willcocks, L., Kern, T., 1997. IT outsourcing as strategic partnering: the case of the UK inland revenue. Proceedings of the Fifth European Conference in Information Systems, June, Cork, Ireland.
81. Willcocks L., Lacity M. Strategic Sourcing of Information Systems. 1998;Wiley, Chichester, UK.
82. Willcocks L., Lacity M. IT outsourcing in insurance services: risk, creative contracting and business advantage. Information Systems Journal. 9:1999;163-180.
83. Willcocks L., Lacity M. Strategic Dimensions in IT Outsourcing. Davenport T., Marchand D. Mastering Information Management. 2000;Financial Times/Pitman, London.
84. Willcocks L., Margetts H. Risk assessment in information systems. European Journal of Information Systems. 4:(1):1994;1-12.
85. Willcocks L., Fitzgerald G., Feeny D. IT outsourcing: a strategic approach. Long Range Planning. 28:(5):1995;59-70.
86. Willcocks L., Lacity M., Fitzgerald G. IT outsourcing in Europe and the USA: assessment issues. International Journal of Information Management. 15:(5):1995;333-351.
87. Willcocks L., Fitzgerald G., Lacity M. To outsource IT or not? Recent research on economics and evaluation practice. European Journal of Information Systems. 5:1996;143-160.
88. Williamson O. The Mechanisms of Governance. 1996;Oxford University Press, Oxford.