메뉴 건너뛰기




Volumn 30, Issue 5, 2008, Pages 494-514

Evaluating and rewarding OCBs: Potential consequences of formally incorporating organisational citizenship behaviour in performance appraisal and reward systems

Author keywords

Human resource management research; Individual behaviour; Motivation (psychology); Performance measures

Indexed keywords


EID: 51349095597     PISSN: 01425455     EISSN: None     Source Type: Journal    
DOI: 10.1108/01425450810888277     Document Type: Article
Times cited : (49)

References (94)
  • 1
    • 0032041662 scopus 로고
    • The effects of organizational citizenship behavior on performance judgments: A field study and a laboratory experiment
    • Allen, T.D. and Rush, M.C. (1988), "The effects of organizational citizenship behavior on performance judgments: a field study and a laboratory experiment", Journal of Applied Psychology, Vol. 83, pp. 247-60.
    • (1988) Journal of Applied Psychology , vol.83 , pp. 247-60
    • Allen, T.D.1    Rush, M.C.2
  • 2
    • 1442335174 scopus 로고    scopus 로고
    • Structured interviewing for OCB: Construct validity, faking, and the effects of question type
    • Allen, T.D., Facteau, J.D. and Facteau, C.F. (2004), "Structured interviewing for OCB: construct validity, faking, and the effects of question type", Human Performance, Vol. 17 No. 1, pp. 1-24.
    • (2004) Human Performance , vol.17 , Issue.1 , pp. 1-24
    • Allen, T.D.1    Facteau, J.D.2    Facteau, C.F.3
  • 3
    • 84944207443 scopus 로고
    • Social influences on creativity: Evaluation, coaction, and surveillance
    • Amabile, T.M., Goldfarb, P. and Brackfield, S.C. (1990), "Social influences on creativity: evaluation, coaction, and surveillance", Creativity Research Journal, Vol. 3, pp. 6-21.
    • (1990) Creativity Research Journal , vol.3 , pp. 6-21
    • Amabile, T.M.1    Goldfarb, P.2    Brackfield, S.C.3
  • 4
    • 0033473596 scopus 로고    scopus 로고
    • Old friends, new faces: Motivation research in the 1990s
    • Ambrose, M.L. and Kulik, C.T. (1999), "Old friends, new faces: motivation research in the 1990s", Journal of Management, Vol. 25 No. 3, pp. 231-92.
    • (1999) Journal of Management , vol.25 , Issue.3 , pp. 231-92
    • Ambrose, M.L.1    Kulik, C.T.2
  • 5
    • 34848832376 scopus 로고
    • The development of organizational diagnostic norms: An application of client involvement
    • Armenakis, A.A. and Feild, H.S. (1987), "The development of organizational diagnostic norms: an application of client involvement", Consultation, Vol. 6 No. 1, pp. 20-31.
    • (1987) Consultation , vol.6 , Issue.1 , pp. 20-31
    • Armenakis, A.A.1    Feild, H.S.2
  • 7
    • 0031518904 scopus 로고    scopus 로고
    • Value congruence in leader-member exchange
    • Ashanasy, N.M. and O'Connor, C. (1997), "Value congruence in leader-member exchange", The Journal of Social Psychology, Vol. 137 No. 5, pp. 647-62.
    • (1997) The Journal of Social Psychology , vol.137 , Issue.5 , pp. 647-62
    • Ashanasy, N.M.1    O'Connor, C.2
  • 8
    • 15544380806 scopus 로고
    • Feedback as an individual resource: Personal strategies of creating information
    • Ashford, S.J. and Cummings, L.L. (1983), "Feedback as an individual resource: personal strategies of creating information", Organizational Behavior and Human Performance, Vol. 32, pp. 370-98.
    • (1983) Organizational Behavior and Human Performance , vol.32 , pp. 370-98
    • Ashford, S.J.1    Cummings, L.L.2
  • 10
    • 0000810266 scopus 로고
    • Job satisfaction and the good soldier: The relationship between affect and employee 'citizenship'
    • Bateman, T.S. and Organ, D.W. (1983), "Job satisfaction and the good soldier: the relationship between affect and employee 'citizenship'", Academy of Management Journal, Vol. 26, pp. 587-95.
    • (1983) Academy of Management Journal , vol.26 , pp. 587-95
    • Bateman, T.S.1    Organ, D.W.2
  • 11
    • 0035297774 scopus 로고    scopus 로고
    • Role ambiguity and role conflict within interdependent teams
    • Beauchamp, M.R. and Bray, S.R. (2001), "Role ambiguity and role conflict within interdependent teams", Small Group Research, Vol. 32 No. 2, pp. 133-57.
    • (2001) Small Group Research , vol.32 , Issue.2 , pp. 133-57
    • Beauchamp, M.R.1    Bray, S.R.2
  • 12
    • 0001614252 scopus 로고
    • Foci and bases of commitment: Are they distinctions worth making?
    • Becker, T.E. (1992), "Foci and bases of commitment: are they distinctions worth making?", Academy of Management Journal, Vol. 35, pp. 232-44.
    • (1992) Academy of Management Journal , vol.35 , pp. 232-44
    • Becker, T.E.1
  • 13
    • 0033249246 scopus 로고    scopus 로고
    • Citizenship and impression management: Good soldiers or good actors?
    • Bolino, M.C. (1999), "Citizenship and impression management: good soldiers or good actors?", Academy of Management Journal, Vol. 24 No. 1, pp. 82-98.
    • (1999) Academy of Management Journal , vol.24 , Issue.1 , pp. 82-98
    • Bolino, M.C.1
  • 14
    • 10844258261 scopus 로고    scopus 로고
    • Going the extra mile: Cultivating and managing employee citizenship behavior
    • Bolino, M.C. and Turnley, W.H. (2003), "Going the extra mile: cultivating and managing employee citizenship behavior", Academy of Management Executive, Vol. 17 No. 3, pp. 60-71.
    • (2003) Academy of Management Executive , vol.17 , Issue.3 , pp. 60-71
    • Bolino, M.C.1    Turnley, W.H.2
  • 15
    • 24944447965 scopus 로고    scopus 로고
    • The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict
    • Bolino, M.C. and Turnley, W.H. (2005), "The personal costs of citizenship behavior: the relationship between individual initiative and role overload, job stress, and work-family conflict", Journal of Applied Psychology, Vol. 90 No. 4, pp. 740-8.
    • (2005) Journal of Applied Psychology , vol.90 , Issue.4 , pp. 740-8
    • Bolino, M.C.1    Turnley, W.H.2
  • 16
    • 3042730698 scopus 로고    scopus 로고
    • The other side of the story: Reexamining prevailing assumptions about organizational citizenship behavior
    • Bolino, M.C., Turnley, W.H. and Niehoff, B.P. (2004), "The other side of the story: reexamining prevailing assumptions about organizational citizenship behavior", Human Resource Management Review, Vol. 14 No. 2, pp. 229-46.
    • (2004) Human Resource Management Review , vol.14 , Issue.2 , pp. 229-46
    • Bolino, M.C.1    Turnley, W.H.2    Niehoff, B.P.3
  • 17
    • 3042970758 scopus 로고    scopus 로고
    • Task performance and contextual performance: The meaning for personnel selection research
    • Borman, W.C. and Motowildo, S.J. (1997), "Task performance and contextual performance: the meaning for personnel selection research", Human Performance, Vol. 10, pp. 99-109.
    • (1997) Human Performance , vol.10 , pp. 99-109
    • Borman, W.C.1    Motowildo, S.J.2
  • 18
    • 21844527294 scopus 로고
    • Effects of ratee task performance and interpersonal factors on supervisor and peer performance ratings
    • Borman, W.C., White, L.A. and Dorsey, D.W. (1995), "Effects of ratee task performance and interpersonal factors on supervisor and peer performance ratings", Journal of Applied Psychology, Vol. 80, pp. 168-77.
    • (1995) Journal of Applied Psychology , vol.80 , pp. 168-77
    • Borman, W.C.1    White, L.A.2    Dorsey, D.W.3
  • 20
    • 85047681029 scopus 로고    scopus 로고
    • An examination of the comparative reliability, validity, and accuracy of performance ratings made using computerized adaptive rating scales
    • Borman, W.C., Buck, D.E., Hanson, M.A., Motowildo, S.J., Stark, S. and Drasgo, F. (2001b), "An examination of the comparative reliability, validity, and accuracy of performance ratings made using computerized adaptive rating scales", Journal of Applied Psychology, Vol. 86 No. 5, pp. 965-73.
    • (2001) Journal of Applied Psychology , vol.86 , Issue.5 , pp. 965-73
    • Borman, W.C.1    Buck, D.E.2    Hanson, M.A.3    Motowildo, S.J.4    Stark, S.5    Drasgo, F.6
  • 22
    • 0002587492 scopus 로고    scopus 로고
    • Investigating the underlying structure of the citizenship performance domain
    • Coleman, V.I. and Borman, W.C. (2000), "Investigating the underlying structure of the citizenship performance domain", Human Resource Management Review, Vol. 10 No. 1, pp. 25-44.
    • (2000) Human Resource Management Review , vol.10 , Issue.1 , pp. 25-44
    • Coleman, V.I.1    Borman, W.C.2
  • 24
    • 84947671121 scopus 로고
    • Role overload, role conflict, and stress: Addressing consequences of multiple role demands
    • Coverman, S. (1989), "Role overload, role conflict, and stress: addressing consequences of multiple role demands", Social Forces, Vol. 67 No. 4, pp. 965-82.
    • (1989) Social Forces , vol.67 , Issue.4 , pp. 965-82
    • Coverman, S.1
  • 25
    • 0037302144 scopus 로고    scopus 로고
    • The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behavior
    • Cropanzano, R., Rupp, D.E. and Byrne, Z.S. (2003), "The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behavior", Journal of Applied Psychology, Vol. 88, pp. 160-9.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 160-9
    • Cropanzano, R.1    Rupp, D.E.2    Byrne, Z.S.3
  • 26
    • 58149413180 scopus 로고
    • Effects of externally mediated rewards on intrinsic motivation
    • Deci, E.L. (1971), "Effects of externally mediated rewards on intrinsic motivation", Journal of Personality and Social Psychology, Vol. 18, pp. 105-15.
    • (1971) Journal of Personality and Social Psychology , vol.18 , pp. 105-15
    • Deci, E.L.1
  • 27
    • 0010082250 scopus 로고
    • Intrinsic motivation and self-determination in human behavior
    • Deci, E.L. Ryan, Y.R.M. Plenum Press New York, NY
    • Deci, E.L. and Ryan, R.M. (1985), "Intrinsic motivation and self-determination in human behavior", in Deci, E.L. and Ryan, Y.R.M. (Eds), Intrinsic Motivation and Self-determination in Human Behavior, Plenum Press, New York, NY, pp. 44-58.
    • (1985) Intrinsic Motivation and Self-determination in Human Behavior , pp. 44-58
    • Deci, E.L.1    Ryan, R.M.2
  • 28
    • 33845225017 scopus 로고
    • The empirical exploration of intrinsic motivated processes
    • Berkowitz, L. Academic Press New York, NY
    • Deci, E.L. and Ryan, R.M. (1990), "The empirical exploration of intrinsic motivated processes", in Berkowitz, L. (Ed.), Advances in Experimental Social Psychology, Vol. 13, Academic Press, New York, NY, pp. 39-80.
    • (1990) Advances in Experimental Social Psychology , vol.13 , pp. 39-80
    • Deci, E.L.1    Ryan, R.M.2
  • 29
    • 0033220501 scopus 로고    scopus 로고
    • A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation
    • Deci, E.L., Koestner, R. and Ryan, R.M. (1999), "A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation", Psychological Bulletin, Vol. 125 No. 6, pp. 627-68.
    • (1999) Psychological Bulletin , vol.125 , Issue.6 , pp. 627-68
    • Deci, E.L.1    Koestner, R.2    Ryan, R.M.3
  • 30
    • 22644451565 scopus 로고    scopus 로고
    • Getting more than you pay for: Organizational citizenship behavior and pay-for-performance plans
    • Deckop, J.R., Mangel, R. and Cirka, C.C. (1999), "Getting more than you pay for: organizational citizenship behavior and pay-for-performance plans", Academy of Management Journal, Vol. 42 No. 4, pp. 420-8.
    • (1999) Academy of Management Journal , vol.42 , Issue.4 , pp. 420-8
    • Deckop, J.R.1    Mangel, R.2    Cirka, C.C.3
  • 31
    • 0032336259 scopus 로고    scopus 로고
    • Leader-member exchange quality and effectiveness: The role of direct report-supervisor conscientiousness similarity
    • Deluga, R.J. (1998), "Leader-member exchange quality and effectiveness: the role of direct report-supervisor conscientiousness similarity", Group Organizational Management, Vol. 23 No. 2, pp. 189-216.
    • (1998) Group Organizational Management , vol.23 , Issue.2 , pp. 189-216
    • Deluga, R.J.1
  • 34
    • 0039296403 scopus 로고    scopus 로고
    • The effects of personal need for structure and occupational identity in the role stress process
    • Elovainio, M. and Kivimaki, M. (2001), "The effects of personal need for structure and occupational identity in the role stress process", The Journal of Social Psychology, Vol. 141 No. 3, pp. 365-78.
    • (2001) The Journal of Social Psychology , vol.141 , Issue.3 , pp. 365-78
    • Elovainio, M.1    Kivimaki, M.2
  • 35
    • 0033431350 scopus 로고    scopus 로고
    • Effects of feedback on self-efficacy, performance and choice in an athletic task
    • Escarti, A. and Guzman, J. (1999), "Effects of feedback on self-efficacy, performance and choice in an athletic task", Journal of Applied Sports Psychology, Vol. 11, pp. 83-96.
    • (1999) Journal of Applied Sports Psychology , vol.11 , pp. 83-96
    • Escarti, A.1    Guzman, J.2
  • 37
    • 0001430375 scopus 로고
    • Justice, motivation, and performance beyond role requirements
    • Folger, R. (1993), "Justice, motivation, and performance beyond role requirements", Employee Responsibility and Rights Journal, Vol. 6, pp. 239-48.
    • (1993) Employee Responsibility and Rights Journal , vol.6 , pp. 239-48
    • Folger, R.1
  • 38
    • 0001059266 scopus 로고
    • State or trait: Effects of positive mood on prosocial behavior at work
    • George, J.M. (1991), "State or trait: effects of positive mood on prosocial behavior at work", Journal of Applied Psychology, Vol. 76, pp. 299-307.
    • (1991) Journal of Applied Psychology , vol.76 , pp. 299-307
    • George, J.M.1
  • 39
    • 0031326090 scopus 로고    scopus 로고
    • Meta-analytic review of leader-member exchange theory: Correlates and construct issues
    • Gerstner, C.R. and Day, D.V. (1997), "Meta-analytic review of leader-member exchange theory: correlates and construct issues", Journal of Applied Psychology, Vol. 82 No. 6, pp. 827-44.
    • (1997) Journal of Applied Psychology , vol.82 , Issue.6 , pp. 827-44
    • Gerstner, C.R.1    Day, D.V.2
  • 40
    • 58149322472 scopus 로고
    • Development of leader member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective
    • Graen, G.B. and Uhl-Bein, M. (1995), "Development of leader member exchange (LMX) theory of leadership over 25 years: applying a multi-level multi-domain perspective", Leadership Quarterly, Vol. 6, pp. 219-47.
    • (1995) Leadership Quarterly , vol.6 , pp. 219-47
    • Graen, G.B.1    Uhl-Bein, M.2
  • 42
    • 0033631637 scopus 로고    scopus 로고
    • Emotion regulation in the workplace: A new way to conceptualize emotional labor
    • Grandey, A. (2000), "Emotion regulation in the workplace: a new way to conceptualize emotional labor", Journal of Occupational Health Psychology, Vol. 5, pp. 95-110.
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 95-110
    • Grandey, A.1
  • 46
    • 58149407034 scopus 로고
    • Consequences of individual feedback on behavior in organizations
    • Ilgen, D.R., Fisher, C.D. and Taylor, M.S. (1979), "Consequences of individual feedback on behavior in organizations", Journal of Applied Psychology, Vol. 64, pp. 349-71.
    • (1979) Journal of Applied Psychology , vol.64 , pp. 349-71
    • Ilgen, D.R.1    Fisher, C.D.2    Taylor, M.S.3
  • 48
    • 0030131712 scopus 로고    scopus 로고
    • Dispositional and contextual determinants of organizational citizenship behavior
    • Konovsky, M.A. and Orgon, D.W. (1996), "Dispositional and contextual determinants of organizational citizenship behavior", Journal of Organizational Behavior, Vol. 17, pp. 253-66.
    • (1996) Journal of Organizational Behavior , vol.17 , pp. 253-66
    • Konovsky, M.A.1    Orgon, D.W.2
  • 50
    • 0035583523 scopus 로고    scopus 로고
    • The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: A unit-level, longitudinal study
    • Koys, D.J. (2001), "The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: a unit-level, longitudinal study", Personnel Psychology, Vol. 54 No. 1, pp. 101-14.
    • (2001) Personnel Psychology , vol.54 , Issue.1 , pp. 101-14
    • Koys, D.J.1
  • 51
    • 34248572539 scopus 로고    scopus 로고
    • Feedback-seeking behavior and leader-member exchange: Do supervisor-attributed motives matter?
    • Lam, W., Huang, X. and Snape, E. (2007), "Feedback-seeking behavior and leader-member exchange: do supervisor-attributed motives matter?", Academy of Management Journal, Vol. 50 No. 2, pp. 348-63.
    • (2007) Academy of Management Journal , vol.50 , Issue.2 , pp. 348-63
    • Lam, W.1    Huang, X.2    Snape, E.3
  • 52
    • 0002724403 scopus 로고    scopus 로고
    • Contextual performance and teamwork: Implications for staffing
    • Ferris, G.R. Rowland, K.M. JAI Press Stamford, CT
    • LePine, J.A., Hanson, M.A., Borman, W.C. and Motowildo, S.J. (2000), "Contextual performance and teamwork: implications for staffing", in Ferris, G.R. and Rowland, K.M. (Eds), Research in Personnel and Human Resources Management, Vol. 19, JAI Press, Stamford, CT, pp. 53-90.
    • (2000) Research in Personnel and Human Resources Management , vol.19 , pp. 53-90
    • Lepine, J.A.1    Hanson, M.A.2    Borman, W.C.3    Motowildo, S.J.4
  • 53
    • 0036481258 scopus 로고    scopus 로고
    • The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis
    • LePine, J.A., Erez, A. and Johnson, D.E. (2002), "The nature and dimensionality of organizational citizenship behavior: a critical review and meta-analysis", Journal of Applied Psychology, Vol. 87 No. 1, pp. 52-65.
    • (2002) Journal of Applied Psychology , vol.87 , Issue.1 , pp. 52-65
    • Lepine, J.A.1    Erez, A.2    Johnson, D.E.3
  • 54
    • 0037455174 scopus 로고    scopus 로고
    • 100 best companies to work for
    • 134, 136, 138, 140, 143, 150, 152
    • Levering, R. and Moskowitz, M. (2003), "100 best companies to work for", Fortune, Vol. 147 No. 1, pp. 127-30, 134, 136, 138, 140, 143, 150, 152.
    • (2003) Fortune , vol.147 , Issue.1 , pp. 127-30
    • Levering, R.1    Moskowitz, M.2
  • 56
    • 84985200922 scopus 로고
    • Individualism-collectivism as an individual difference predictor of organizational citizenship behavior
    • Moorman, R.H. and Blakely, G.L. (1995), "Individualism-collectivism as an individual difference predictor of organizational citizenship behavior", Journal of Organizational Behavior, Vol. 16, pp. 127-42.
    • (1995) Journal of Organizational Behavior , vol.16 , pp. 127-42
    • Moorman, R.H.1    Blakely, G.L.2
  • 58
    • 0010100431 scopus 로고
    • Role definitions and organizational citizenship behavior: The importance of the employee's perspective
    • Morrison, E.W. (1994), "Role definitions and organizational citizenship behavior: the importance of the employee's perspective", Academy of Management Journal, Vol. 37, pp. 1543-67.
    • (1994) Academy of Management Journal , vol.37 , pp. 1543-67
    • Morrison, E.W.1
  • 59
    • 33947414289 scopus 로고
    • Evidence that task performance should be distinguished from contextual performance
    • Motowildo, S.J. and Van Scotter, J.R. (1994), "Evidence that task performance should be distinguished from contextual performance", Journal of Applied Psychology, Vol. 79, pp. 475-80.
    • (1994) Journal of Applied Psychology , vol.79 , pp. 475-80
    • Motowildo, S.J.1    Van Scotter, J.R.2
  • 60
    • 0031515433 scopus 로고    scopus 로고
    • A theory of individual differences in task and contextual performance
    • Motowildo, S.J., Borman, W.C. and Schmit, M.J. (1997), "A theory of individual differences in task and contextual performance", Human Performance, Vol. 10, pp. 71-83.
    • (1997) Human Performance , vol.10 , pp. 71-83
    • Motowildo, S.J.1    Borman, W.C.2    Schmit, M.J.3
  • 61
    • 0040533159 scopus 로고
    • Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior
    • Niehoff, B.P. and Moorman, R.H. (1993), "Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior", Academy of Management Journal, Vol. 36, pp. 527-56.
    • (1993) Academy of Management Journal , vol.36 , pp. 527-56
    • Niehoff, B.P.1    Moorman, R.H.2
  • 62
    • 0000139613 scopus 로고
    • Trainees' attributes and attitudes: Neglected influences on training effectiveness
    • Noe, R.A. (1986), "Trainees' attributes and attitudes: neglected influences on training effectiveness", Academy of Management Review, Vol. 11 No. 4, pp. 736-49.
    • (1986) Academy of Management Review , vol.11 , Issue.4 , pp. 736-49
    • Noe, R.A.1
  • 64
    • 0042050449 scopus 로고
    • Cognitive versus affective determinants of organizational citizenship behavior
    • Organ, D.W. and Konovsky, M. (1989), "Cognitive versus affective determinants of organizational citizenship behavior", Journal of Applied Psychology, Vol. 74, pp. 157-64.
    • (1989) Journal of Applied Psychology , vol.74 , pp. 157-64
    • Organ, D.W.1    Konovsky, M.2
  • 65
    • 84986042788 scopus 로고
    • A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior
    • Organ, D.W. and Ryan, K. (1995), "A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior", Personnel Psychology, Vol. 48, pp. 775-802.
    • (1995) Personnel Psychology , vol.48 , pp. 775-802
    • Organ, D.W.1    Ryan, K.2
  • 66
    • 0042409344 scopus 로고    scopus 로고
    • The cultural matrix of organizational citizenship behavior: Some preliminary conceptual and empirical observations
    • Paine, J.B. and Organ, D.W. (2000), "The cultural matrix of organizational citizenship behavior: some preliminary conceptual and empirical observations", Human Resource Management Review, Vol. 10 No. 1, pp. 45-59.
    • (2000) Human Resource Management Review , vol.10 , Issue.1 , pp. 45-59
    • Paine, J.B.1    Organ, D.W.2
  • 67
    • 0031535326 scopus 로고    scopus 로고
    • Beyond job attitudes: A personality and social psychology perspective on the causes of organizational citizenship behavior
    • Penner, L.A., Midili, A.R. and Kegelmeyer, J. (1997), "Beyond job attitudes: a personality and social psychology perspective on the causes of organizational citizenship behavior", Human Performance, Vol. 10, pp. 111-32.
    • (1997) Human Performance , vol.10 , pp. 111-32
    • Penner, L.A.1    Midili, A.R.2    Kegelmeyer, J.3
  • 68
    • 21344475299 scopus 로고
    • Organizational citizenship behavior and sales unit effectiveness
    • Podsakoff, P.M. and MacKenzie, S.B. (1994), "Organizational citizenship behavior and sales unit effectiveness", Journal of Marketing Research, Vol. 31, pp. 351-63.
    • (1994) Journal of Marketing Research , vol.31 , pp. 351-63
    • Podsakoff, P.M.1    MacKenzie, S.B.2
  • 69
    • 0031111088 scopus 로고    scopus 로고
    • Organizational citizenship behavior and the quantity and quality of work group performance
    • Podsakoff, P.M., Ahearne, M. and MacKenzie, S.B. (1997), "Organizational citizenship behavior and the quantity and quality of work group performance", Journal of Applied Psychology, Vol. 82, pp. 262-70.
    • (1997) Journal of Applied Psychology , vol.82 , pp. 262-70
    • Podsakoff, P.M.1    Ahearne, M.2    MacKenzie, S.B.3
  • 70
    • 0000893909 scopus 로고
    • Transformational leader behaviors and their effects on trust, satisfaction, and organizational citizenship behavior
    • Podsakoff, P.M., MacKenzie, S.B., Morrman, R.H. and Fetter, R. (1990), "Transformational leader behaviors and their effects on trust, satisfaction, and organizational citizenship behavior", The Leadership Quarterly, Vol. 1, pp. 107-42.
    • (1990) The Leadership Quarterly , vol.1 , pp. 107-42
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Morrman, R.H.3    Fetter, R.4
  • 71
    • 0000987727 scopus 로고    scopus 로고
    • Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research
    • Podsakoff, P.M., MacKenzie, S.B., Paine, J.B. and Bachrach, D.G. (2000), "Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research", Journal of Management, Vol. 26, pp. 513-63.
    • (2000) Journal of Management , vol.26 , pp. 513-63
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Paine, J.B.3    Bachrach, D.G.4
  • 72
    • 0002097043 scopus 로고
    • Toward an understanding of team performance and training
    • Swezey, R.W. Salas, E. Ablex Norwood, NJ
    • Salas, E., Dickenson, T., Converse, S.A. and Tannenbaum, S.I. (1992), "Toward an understanding of team performance and training", in Swezey, R.W. and Salas, E. (Eds), Teams: Their Training and Performance, Ablex, Norwood, NJ, pp. 3-29.
    • (1992) Teams: Their Training and Performance , pp. 3-29
    • Salas, E.1    Dickenson, T.2    Converse, S.A.3    Tannenbaum, S.I.4
  • 73
    • 0030553889 scopus 로고    scopus 로고
    • Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity
    • Settoon, R.P., Bennett, N. and Linden, R.C. (1996), "Social exchange in organizations: perceived organizational support, leader-member exchange, and employee reciprocity", Journal of Applied Psychology, Vol. 81, pp. 219-27.
    • (1996) Journal of Applied Psychology , vol.81 , pp. 219-27
    • Settoon, R.P.1    Bennett, N.2    Linden, R.C.3
  • 77
    • 0031071041 scopus 로고    scopus 로고
    • Perceived organizational support and leader-member exchange: A social exchange perspective
    • Shore, S.J. and Liden, L.M. (1997), "Perceived organizational support and leader-member exchange: a social exchange perspective", Academy of Management Journal, Vol. 40 No. 1, pp. 82-111.
    • (1997) Academy of Management Journal , vol.40 , Issue.1 , pp. 82-111
    • Shore, S.J.1    Liden, L.M.2
  • 78
    • 58149367515 scopus 로고
    • Organizational citizenship behavior: Its nature and antecedents
    • Smith, C.A., Organ, D.W. and Near, J.P. (1983), "Organizational citizenship behavior: its nature and antecedents", Journal of Applied Psychology, Vol. 68, pp. 655-63.
    • (1983) Journal of Applied Psychology , vol.68 , pp. 655-63
    • Smith, C.A.1    Organ, D.W.2    Near, J.P.3
  • 79
    • 51349152643 scopus 로고    scopus 로고
    • Meet Asda's happy family pack
    • March 24
    • (The) Sunday Times-London (2002), "Meet Asda's happy family pack", March 24, p. 12.
    • (2002) (The) Sunday Times-London , pp. 12
  • 80
    • 0000806775 scopus 로고
    • Individual's reactions to performance feedback in organizations: A control theory perspective
    • Rowland, K. Ferris, G. JAI Press Greenwich, CT
    • Taylor, M.S., Fisher, C.D. and Ilgen, D.R. (1984), "Individual's reactions to performance feedback in organizations: a control theory perspective", in Rowland, K. and Ferris, G. (Eds), Research in Personnel Human Resource Management, Vol. 2, JAI Press, Greenwich, CT.
    • (1984) Research in Personnel Human Resource Management , vol.2
    • Taylor, M.S.1    Fisher, C.D.2    Ilgen, D.R.3
  • 82
    • 0011163509 scopus 로고
    • Organizational citizenship behavior: Construct redefinition, measurement, and validation
    • Van Dyne, L., Graham, J.W. and Dienesch, R.M. (1994), "Organizational citizenship behavior: construct redefinition, measurement, and validation", Academy of Management Journal, Vol. 37, pp. 765-802.
    • (1994) Academy of Management Journal , vol.37 , pp. 765-802
    • Van Dyne, L.1    Graham, J.W.2    Dienesch, R.M.3
  • 83
    • 0030505850 scopus 로고    scopus 로고
    • Evidence for two factors of contextual performance: Job dedication and interpersonal facilitation
    • Van Scotter, J.R. and Motowildo, S.J. (1996), "Evidence for two factors of contextual performance: job dedication and interpersonal facilitation", Journal of Applied Psychology, Vol. 81, pp. 525-31.
    • (1996) Journal of Applied Psychology , vol.81 , pp. 525-31
    • Van Scotter, J.R.1    Motowildo, S.J.2
  • 84
    • 1442359650 scopus 로고    scopus 로고
    • In-role or extra-role organizational citizenship behavior: Which are we measuring?
    • Vey, M.A. and Campbell, J.P. (2004), "In-role or extra-role organizational citizenship behavior: which are we measuring?", Human Performance, Vol. 17 No. 1, pp. 119-35.
    • (2004) Human Performance , vol.17 , Issue.1 , pp. 119-35
    • Vey, M.A.1    Campbell, J.P.2
  • 86
    • 0011240907 scopus 로고    scopus 로고
    • Organizational citizenship behaviors: Their relationship to organizational effectiveness
    • Walz, S.M. and Niehoff, B.P. (2000), "Organizational citizenship behaviors: their relationship to organizational effectiveness", Journal of Hospitality & Tourism Research, Vol. 24 No. 3, pp. 301-99.
    • (2000) Journal of Hospitality & Tourism Research , vol.24 , Issue.3 , pp. 301-99
    • Walz, S.M.1    Niehoff, B.P.2
  • 87
    • 0001722967 scopus 로고
    • Social learning of work values in organizations
    • Weiss, H.M. (1978), "Social learning of work values in organizations", Journal of Applied Psychology, Vol. 63, pp. 711-8.
    • (1978) Journal of Applied Psychology , vol.63 , pp. 711-8
    • Weiss, H.M.1
  • 88
    • 0031287440 scopus 로고    scopus 로고
    • Explaining US Courts of Appeals decisions involving performance appraisal: Accuracy, fairness, and validation
    • Werner, J. and Bolino, M. (1997), "Explaining US Courts of Appeals decisions involving performance appraisal: accuracy, fairness, and validation", Personnel Psychology, Vol. 50, pp. 1-24.
    • (1997) Personnel Psychology , vol.50 , pp. 1-24
    • Werner, J.1    Bolino, M.2
  • 89
    • 84965736505 scopus 로고
    • Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behavior
    • Williams, L.J. and Anderson, S.E. (1991), "Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behavior", Journal of Management, Vol. 17, pp. 601-17.
    • (1991) Journal of Management , vol.17 , pp. 601-17
    • Williams, L.J.1    Anderson, S.E.2
  • 90
    • 0041021855 scopus 로고
    • An alternative approach to method effects using latent variable models: Applications in organizational behavior research
    • paper presented at the, Las Vegas, NV
    • Williams, L.J. and Anderson, S.E. (1992), "An alternative approach to method effects using latent variable models: applications in organizational behavior research", paper presented at the Meeting of the Academy of Management, Las Vegas, NV.
    • (1992) Meeting of the Academy of Management
    • Williams, L.J.1    Anderson, S.E.2
  • 91
    • 0033219958 scopus 로고    scopus 로고
    • Mood and organizational citizenship behavior: The effects of positive affect on employee organizational citizenship behavior intentions
    • Williams, L.J. and Wong, T.S. (1999), "Mood and organizational citizenship behavior: the effects of positive affect on employee organizational citizenship behavior intentions", Journal of Psychology: Interdisciplinary and Applied, Vol. 133, pp. 656-68.
    • (1999) Journal of Psychology: Interdisciplinary and Applied , vol.133 , pp. 656-68
    • Williams, L.J.1    Wong, T.S.2
  • 92
    • 21144476735 scopus 로고
    • Productivity and extra-role behavior: The effects of goals and incentives on spontaneous helping
    • Wright, P.M., George, J., Farnsworth, S.R. and McMahan, G. (1993), "Productivity and extra-role behavior: the effects of goals and incentives on spontaneous helping", Journal of Applied Psychology, Vol. 78, pp. 374-81.
    • (1993) Journal of Applied Psychology , vol.78 , pp. 374-81
    • Wright, P.M.1    George, J.2    Farnsworth, S.R.3    McMahan, G.4
  • 93
    • 0000115308 scopus 로고
    • Theory and research on leadership in organizations
    • Dunnette, M.D. Hough, L.M. Consulting Psychologists Press Palo Alto, CA
    • Yukl, G. and Van Fleet, D.D. (1990), "Theory and research on leadership in organizations", in Dunnette, M.D. and Hough, L.M. (Eds), Handbook of Industrial and Organizational Psychology, Consulting Psychologists Press, Palo Alto, CA, pp. 147-97.
    • (1990) Handbook of Industrial and Organizational Psychology , pp. 147-97
    • Yukl, G.1    Van Fleet, D.D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.