Measuring user satisfaction in an outsourcing environment

IEEE Transactions on Engineering Management

Volumn 44, Issue 4, 1997, Pages 414-421

  Sengupta, Kishore ^a   Zviran, Moshe ^b  

^a Naval Postgraduate School   (United States)

^b TEL AVIV UNIVERSITY   (Israel)

Author keywords

Hospital information systems; Information technology; Outsourcing; User satisfaction

Indexed keywords

CONTRACTS; HOSPITAL DATA PROCESSING; INFORMATION MANAGEMENT; SUPERVISORY PERSONNEL; TECHNOLOGY TRANSFER; VALUE ENGINEERING;

OUTSOURCING; QUALITY OF SERVICE (QOS); USER SATISFACTION;

INFORMATION TECHNOLOGY;

EID: 0031272253     PISSN: 00189391     EISSN: None     Source Type: Journal    
DOI: 10.1109/17.649871     Document Type: Article

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