The effect of trust on customer contact personnel strategic behavior and sales performance in a service environment

Journal of Business Research

Volumn 61, Issue 9, 2008, Pages 894-902

  Pappas, James M ^a   Flaherty, Karen E ^a  

^a OKLAHOMA STATE UNIVERSITY   (United States)

Author keywords

Communication; Management control systems; Strategic behaviors; Trust

Indexed keywords

EID: 44649202166     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2007.09.017     Document Type: Article

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