Modeling and simulation of call centers

Proceedings - Winter Simulation Conference

Volumn 2005, Issue , 2005, Pages 144-152

  Avramidis, Athanassios N ^a   L'Ecuyer, Pierre ^a  

^a UNIVERSITÉ DE MONTRÉAL   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTATIONAL COMPLEXITY; COMPUTER SIMULATION; DECISION MAKING; INDUSTRIAL MANAGEMENT; MATHEMATICAL MODELS; PROBLEM SOLVING;

CALL CENTERS; DECISION HIERARCHY; DECISION PROBLEMS; OPERATIONAL COMPLEXITIES;

ADMINISTRATIVE DATA PROCESSING;

EID: 33846686234     PISSN: 08917736     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/WSC.2005.1574247     Document Type: Conference Paper

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