Loose coupling as an inhibitor of internal customer knowledge transfer: Findings from an empirical study in B-to-B professional services

Journal of Business and Industrial Marketing

Volumn 23, Issue 3, 2008, Pages 213-223

  Nätti, Satu ^a   Ojasalo, Jukka ^b  

^a UNIVERSITY OF OULU   (Finland)

^b LAUREA UNIVERSITY OF APPLIED SCIENCES   (Finland)

Author keywords

Customer relations; Knowledge transfer; Professional services

Indexed keywords

EID: 40749094824     PISSN: 08858624     EISSN: None     Source Type: Journal    
DOI: 10.1108/08858620810858472     Document Type: Article

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