-
1
-
-
0033163769
-
Tit for tat? The spiraling effect of incivility in the workplace
-
Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452-471.
-
(1999)
Academy of Management Review
, vol.24
, pp. 452-471
-
-
Andersson, L.M.1
Pearson, C.M.2
-
2
-
-
0003547941
-
-
Englewood Cliffs, NJ: Prentice-Hall
-
Bandura, A. (1977). Social learning theory. Englewood Cliffs, NJ: Prentice-Hall.
-
(1977)
Social learning theory
-
-
Bandura, A.1
-
3
-
-
0023020183
-
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
-
Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
-
(1986)
Journal of Personality and Social Psychology
, vol.51
, pp. 1173-1182
-
-
Baron, R.M.1
Kenny, D.A.2
-
5
-
-
0010567770
-
The past, present, and future of workplace deviance research
-
J. Greenberg Ed, 2nd ed, pp, New Jersey: Erlbaum
-
Bennett, R. J., & Robinson, S. L. (2003). The past, present, and future of workplace deviance research. In J. Greenberg (Ed.), Organizational behavior: The state of the science (2nd ed., pp. 247-281). New Jersey: Erlbaum.
-
(2003)
Organizational behavior: The state of the science
, pp. 247-281
-
-
Bennett, R.J.1
Robinson, S.L.2
-
6
-
-
0002552333
-
Improving service quality in America: Lessons learned
-
Berry, L. L., Parasuraman, A., & Zeithaml, V. A. (1994). Improving service quality in America: Lessons learned. Academy of Management Executive, 8(2), 32-52.
-
(1994)
Academy of Management Executive
, vol.8
, Issue.2
, pp. 32-52
-
-
Berry, L.L.1
Parasuraman, A.2
Zeithaml, V.A.3
-
7
-
-
0033216654
-
An examination of service-related antecedents to retail store performance
-
Borucki, C. C. & Burke, M. J. (1999). An examination of service-related antecedents to retail store performance. Journal of Organizational Behaviour, 20, 943-963.
-
(1999)
Journal of Organizational Behaviour
, vol.20
, pp. 943-963
-
-
Borucki, C.C.1
Burke, M.J.2
-
8
-
-
38249021184
-
Interdisciplinary study of service: Some progress, some prospects
-
Bowen, D. E. (1990). Interdisciplinary study of service: Some progress, some prospects. Journal of Business Research, 20, 71-79.
-
(1990)
Journal of Business Research
, vol.20
, pp. 71-79
-
-
Bowen, D.E.1
-
9
-
-
0002428618
-
Customer-driven employee performance
-
D. R. Ilgen & E. D. Pulakos Eds, San Francisco, CA: Jossey-Bass
-
Bowen, D. E., & Waldman, D. A. (1999). Customer-driven employee performance. In D. R. Ilgen & E. D. Pulakos (Eds.), The changing nature of performance (pp. 154-191). San Francisco, CA: Jossey-Bass.
-
(1999)
The changing nature of performance
, pp. 154-191
-
-
Bowen, D.E.1
Waldman, D.A.2
-
10
-
-
84995571599
-
A new look at psychological climate and its relationship to job involvement, effort, and performance
-
Brown, S. P., & Leigh, T. W. (1996). A new look at psychological climate and its relationship to job involvement, effort, and performance. Journal of Applied Psychology, 81, 358-368.
-
(1996)
Journal of Applied Psychology
, vol.81
, pp. 358-368
-
-
Brown, S.P.1
Leigh, T.W.2
-
11
-
-
21144482950
-
Reconceptualizing psychological climate in a retail service environment: A multiple-stakeholder perspective
-
Burke, M. J., Borucki, C. C., & Hurley, A. E. (1992). Reconceptualizing psychological climate in a retail service environment: A multiple-stakeholder perspective. Journal of Applied Psychology, 77, 717-729.
-
(1992)
Journal of Applied Psychology
, vol.77
, pp. 717-729
-
-
Burke, M.J.1
Borucki, C.C.2
Hurley, A.E.3
-
12
-
-
0000684831
-
Modeling the performance prediction problem in industrial and organizational psychology
-
M. D. Dunnette & L. M. Hough Eds, 2nd ed, Palo Alto, CA: Consulting Psychologists Press
-
Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed., Vol. 1, pp. 687-732). Palo Alto, CA: Consulting Psychologists Press.
-
(1990)
Handbook of industrial and organizational psychology
, vol.1
, pp. 687-732
-
-
Campbell, J.P.1
-
13
-
-
0242350151
-
Raising voice, risking retaliation: Events following interpersonal mistreatment in the workplace
-
Cortina, L. M., & Magley, V. J. (2003). Raising voice, risking retaliation: Events following interpersonal mistreatment in the workplace. Journal of Occupational Health Psychology, 8, 247-265.
-
(2003)
Journal of Occupational Health Psychology
, vol.8
, pp. 247-265
-
-
Cortina, L.M.1
Magley, V.J.2
-
14
-
-
1842539494
-
Service climate effects on customer attitudes: An examination of boundary conditions
-
Dietz, J., Pugh, S. D., & Wiley, J. W. (2004). Service climate effects on customer attitudes: An examination of boundary conditions. Academy of Management Journal, 47, 81-92.
-
(2004)
Academy of Management Journal
, vol.47
, pp. 81-92
-
-
Dietz, J.1
Pugh, S.D.2
Wiley, J.W.3
-
15
-
-
0742271409
-
Workplace deviance, organizational citizenship behavior, and business unit performance: The bad apples do spoil the whole barrel
-
Dunlop, P. D., & Lee, K. (2004). Workplace deviance, organizational citizenship behavior, and business unit performance: The bad apples do spoil the whole barrel. Journal of Organizational Behavior, 25, 67-80.
-
(2004)
Journal of Organizational Behavior
, vol.25
, pp. 67-80
-
-
Dunlop, P.D.1
Lee, K.2
-
16
-
-
33745698806
-
How, when, and why bad apples spoil the barrel: Negative group members and dysfunctional groups
-
Felps, W., Mitchell, T. R., & Byington, E. (2006). How, when, and why bad apples spoil the barrel: Negative group members and dysfunctional groups. Research in Organizational Behavior, 27, 175-222.
-
(2006)
Research in Organizational Behavior
, vol.27
, pp. 175-222
-
-
Felps, W.1
Mitchell, T.R.2
Byington, E.3
-
17
-
-
84965587760
-
Can I help you? A framework for interdisciplinary research on customer service encounters
-
Ford, W. S. Z., & Etienne, C. N. (1994). Can I help you? A framework for interdisciplinary research on customer service encounters. Management Communication Quarterly, 7, 413-441.
-
(1994)
Management Communication Quarterly
, vol.7
, pp. 413-441
-
-
Ford, W.S.Z.1
Etienne, C.N.2
-
19
-
-
0141569162
-
Interpersonal aggression in work groups: Social influences, reciprocal and individual effects
-
Glomb, T. M., & Liao, H. (2003). Interpersonal aggression in work groups: Social influences, reciprocal and individual effects. Academy of Management Journal, 46, 486-496.
-
(2003)
Academy of Management Journal
, vol.46
, pp. 486-496
-
-
Glomb, T.M.1
Liao, H.2
-
20
-
-
28144439120
-
Bad behavior in organizations: A review and typology for future research
-
Griffin, R. W., & Lopez, Y. P. (2005). Bad behavior in organizations: A review and typology for future research. Journal of Management, 31, 988-1005.
-
(2005)
Journal of Management
, vol.31
, pp. 988-1005
-
-
Griffin, R.W.1
Lopez, Y.P.2
-
23
-
-
0003506109
-
-
Englewood Cliffs, NJ: Prentice Hall
-
Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis. Englewood Cliffs, NJ: Prentice Hall.
-
(1998)
Multivariate data analysis
-
-
Hair, J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
24
-
-
40549117741
-
Embezzlement growth is dramatic
-
January 13, News Section, IA
-
Hansen, B. (1998, January 13). Embezzlement growth is dramatic. USA Today, News Section, Pg. IA.
-
(1998)
USA Today
-
-
Hansen, B.1
-
25
-
-
0000808962
-
Mediators, moderators, and test for mediation
-
James, L. R., & Brett, J. M. (1984). Mediators, moderators, and test for mediation. Journal of Applied Psychology, 69, 307-321.
-
(1984)
Journal of Applied Psychology
, vol.69
, pp. 307-321
-
-
James, L.R.1
Brett, J.M.2
-
26
-
-
84987048014
-
Psychological climate: Implications from cognitive social learning theory and interactional psychology
-
James, L. R., Hater, J. J., Gent, M. J., & Bruni, J. R. (1978). Psychological climate: Implications from cognitive social learning theory and interactional psychology. Personnel Psychology, 31, 783-813.
-
(1978)
Personnel Psychology
, vol.31
, pp. 783-813
-
-
James, L.R.1
Hater, J.J.2
Gent, M.J.3
Bruni, J.R.4
-
27
-
-
33745210327
-
A tale of two methods
-
James, L. R., Mulaik, S. A., & Brett, J. M. (2006). A tale of two methods. Organizational Research Methods, 9, 233-244.
-
(2006)
Organizational Research Methods
, vol.9
, pp. 233-244
-
-
James, L.R.1
Mulaik, S.A.2
Brett, J.M.3
-
28
-
-
2142819921
-
Antecedents and consequences of the service climate in boundary-spanning self-managing service teams
-
Jong, A., Ruyter, K., & Lemmink, J. (2004). Antecedents and consequences of the service climate in boundary-spanning self-managing service teams. Journal of Marketing, 68, 18-35.
-
(2004)
Journal of Marketing
, vol.68
, pp. 18-35
-
-
Jong, A.1
Ruyter, K.2
Lemmink, J.3
-
29
-
-
0001639661
-
Data analysis in social psychology
-
D. Gilbert, S. Fiske, & G. Lindzey Eds, Boston: McGraw-Hill
-
Kenny, D. A., Kashy, D. A., & Bolger, N. (1998). Data analysis in social psychology. In D. Gilbert, S. Fiske, & G. Lindzey (Eds.), Handbook of social psychology (Vol. 1, pp. 233-265). Boston: McGraw-Hill.
-
(1998)
Handbook of social psychology
, vol.1
, pp. 233-265
-
-
Kenny, D.A.1
Kashy, D.A.2
Bolger, N.3
-
30
-
-
1842539519
-
A multilevel investigation of factors influencing employee service performance and customer outcomes
-
Liao, H., & Chuang, A. (2004). A multilevel investigation of factors influencing employee service performance and customer outcomes. Academy of Management Journal, 47, 41-58.
-
(2004)
Academy of Management Journal
, vol.47
, pp. 41-58
-
-
Liao, H.1
Chuang, A.2
-
31
-
-
11244309431
-
Sticking out like a sore thumb: Employee dissimilarity and deviance at work
-
Liao, H., Joshi, A., & Chuang, A. (2004). Sticking out like a sore thumb: Employee dissimilarity and deviance at work. Personnel Psychology, 57, 969-1000.
-
(2004)
Personnel Psychology
, vol.57
, pp. 969-1000
-
-
Liao, H.1
Joshi, A.2
Chuang, A.3
-
32
-
-
33748772833
-
The good, the bad, and the misguided: How managers inadvertently encourage deviant behaviors
-
Litzky, B. E., Eddleston, K. A., & Kidder, D. L. (2006). The good, the bad, and the misguided: How managers inadvertently encourage deviant behaviors. Academy of Management Perspectives, 20, 91-103.
-
(2006)
Academy of Management Perspectives
, vol.20
, pp. 91-103
-
-
Litzky, B.E.1
Eddleston, K.A.2
Kidder, D.L.3
-
33
-
-
85035930668
-
A comparison of methods to test mediation and other intervening variable effects
-
MacKinnon, D. P., Lockwood, C. M., Hoffmann, J. M., West, S. G., & Sheets, V. (2002). A comparison of methods to test mediation and other intervening variable effects. Psychological Methods, 7, 83-104.
-
(2002)
Psychological Methods
, vol.7
, pp. 83-104
-
-
MacKinnon, D.P.1
Lockwood, C.M.2
Hoffmann, J.M.3
West, S.G.4
Sheets, V.5
-
34
-
-
33847269454
-
Clarifying conditions and decision points for mediational type inferences in organizational behavior
-
Mathieu, J. E., & Taylor, S. R. (2006). Clarifying conditions and decision points for mediational type inferences in organizational behavior. Journal of Organizational Behavior, 27, 1031-1056.
-
(2006)
Journal of Organizational Behavior
, vol.27
, pp. 1031-1056
-
-
Mathieu, J.E.1
Taylor, S.R.2
-
35
-
-
28744453047
-
Trust in management and performance: Who minds the shop while the employees watch the boss?
-
Mayer, R. C., & Gavin, M. B. (2005). Trust in management and performance: Who minds the shop while the employees watch the boss? Academy of Management Journal, 48, 874-888.
-
(2005)
Academy of Management Journal
, vol.48
, pp. 874-888
-
-
Mayer, R.C.1
Gavin, M.B.2
-
36
-
-
0002546107
-
Aggression in the workplace
-
R. A. Giacalone & J. Greenberg Eds, Thousand Oaks, CA: Sage
-
Neuman, J. H., & Baron, R. A. (1997). Aggression in the workplace. In R. A. Giacalone & J. Greenberg (Eds.), Antisocial behavior in organizations (pp. 37-67). Thousand Oaks, CA: Sage.
-
(1997)
Antisocial behavior in organizations
, pp. 37-67
-
-
Neuman, J.H.1
Baron, R.A.2
-
37
-
-
40549119711
-
-
Ostroff, C., Kinicki, A. J., & Tamkins, M. M. (2003). Organizational culture and climate. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Comprehensive handbook of psychology, 12 - Industrial and organizational psychology (pp. 565-593). New York: Wiley.
-
Ostroff, C., Kinicki, A. J., & Tamkins, M. M. (2003). Organizational culture and climate. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Comprehensive handbook of psychology, Vol. 12 - Industrial and organizational psychology (pp. 565-593). New York: Wiley.
-
-
-
-
38
-
-
0038515376
-
Relationships between psychological climate perceptions and work outcomes: A meta-analytic review
-
Parker, C. P., Baltes, B. B., Young, S. A., Huff, J. W., Altmann, R. A., Lacost, H. A., et al. (2003). Relationships between psychological climate perceptions and work outcomes: A meta-analytic review. Journal of Organizational Behavior, 24, 389-416.
-
(2003)
Journal of Organizational Behavior
, vol.24
, pp. 389-416
-
-
Parker, C.P.1
Baltes, B.B.2
Young, S.A.3
Huff, J.W.4
Altmann, R.A.5
Lacost, H.A.6
-
39
-
-
33744942502
-
On incivility, its impact, and directions for future research
-
R. W. Griffin & C. L. Porath Eds, San Francisco, CA: Jossey-Bass
-
Pearson, C. M., & Porath, C. L. (2004). On incivility, its impact, and directions for future research. In R. W. Griffin & C. L. Porath (Eds.), The dark side of organizational behavior (pp. 403-425). San Francisco, CA: Jossey-Bass.
-
(2004)
The dark side of organizational behavior
, pp. 403-425
-
-
Pearson, C.M.1
Porath, C.L.2
-
40
-
-
14644402444
-
On the nature, consequences and remedies of workplace incivility: No time for nice?. Think again
-
Pearson, C. M., & Porath, C. L. (2005). On the nature, consequences and remedies of workplace incivility: No time for nice?. Think again. Academy of Management Executive, 19(1), 7-18.
-
(2005)
Academy of Management Executive
, vol.19
, Issue.1
, pp. 7-18
-
-
Pearson, C.M.1
Porath, C.L.2
-
41
-
-
0000715063
-
Climate and culture: Interaction and qualitative differences in organizational meanings
-
Rentsch, J. R. (1990). Climate and culture: Interaction and qualitative differences in organizational meanings. Journal of Applied Psychology, 75, 668-681.
-
(1990)
Journal of Applied Psychology
, vol.75
, pp. 668-681
-
-
Rentsch, J.R.1
-
42
-
-
21844526560
-
A typology of deviant workplace behaviors: A multi-dimensional scaling study
-
Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multi-dimensional scaling study. Academy of Management Journal, 38, 555-572.
-
(1995)
Academy of Management Journal
, vol.38
, pp. 555-572
-
-
Robinson, S.L.1
Bennett, R.J.2
-
43
-
-
0002035396
-
Employees behaving badly: Dimensions, determinants, and dilemmas in the study of workplace deviance
-
C. L. Cooper & D. M. Rousseau Eds, New York: Wiley
-
Robinson, S. L., & Greenberg, J. (1998). Employees behaving badly: Dimensions, determinants, and dilemmas in the study of workplace deviance. In C. L. Cooper & D. M. Rousseau (Eds.), Trends in organizational behavior (pp. 1-30). New York: Wiley.
-
(1998)
Trends in organizational behavior
, pp. 1-30
-
-
Robinson, S.L.1
Greenberg, J.2
-
44
-
-
0032218162
-
Monkey see, monkey do: The influence of work groups on the antisocial behavior of employees
-
Robinson, S. L., & O'Leary-Kelly, A. M. (1998). Monkey see, monkey do: The influence of work groups on the antisocial behavior of employees. Academy of Management Journal, 41, 658-672.
-
(1998)
Academy of Management Journal
, vol.41
, pp. 658-672
-
-
Robinson, S.L.1
O'Leary-Kelly, A.M.2
-
45
-
-
0001861292
-
Issues of level in organizational research: Multi-level and cross-level perspectives
-
Rousseau, D. M. (1985). Issues of level in organizational research: Multi-level and cross-level perspectives. Research in Organizational Behavior, 7, 1-37.
-
(1985)
Research in Organizational Behavior
, vol.7
, pp. 1-37
-
-
Rousseau, D.M.1
-
46
-
-
3042851600
-
Customer service behavior
-
W. C. Borman, D. R. Ilgen, & R. J. Klimaski Eds, New Jersey: Wiley
-
Ryan, A. M., & Ployhart, R. E. (2003). Customer service behavior. In W. C. Borman, D. R. Ilgen, & R. J. Klimaski (Eds.), Handbook of psychology: Industrial and organizational psychology (Vol. 12, pp. 377-397). New Jersey: Wiley.
-
(2003)
Handbook of psychology: Industrial and organizational psychology
, vol.12
, pp. 377-397
-
-
Ryan, A.M.1
Ployhart, R.E.2
-
47
-
-
21844498106
-
Employee attitudes and customer satisfaction: Making theoretical and empirical connections
-
Schmit, M. J., & Allscheid, S. P. (1995). Employee attitudes and customer satisfaction: Making theoretical and empirical connections. Personnel Psychology, 48, 521-536.
-
(1995)
Personnel Psychology
, vol.48
, pp. 521-536
-
-
Schmit, M.J.1
Allscheid, S.P.2
-
48
-
-
0000465272
-
The climate for service: An application of the climate construct
-
B. Schneider Ed, San Francisco, CA: Jossey-Bass
-
Schneider, B. (1990). The climate for service: An application of the climate construct. In B. Schneider (Ed.), Organizational climate and culture (pp. 383-412). San Francisco, CA: Jossey-Bass.
-
(1990)
Organizational climate and culture
, pp. 383-412
-
-
Schneider, B.1
-
49
-
-
43949162903
-
The service organizations: Human resources management is crucial
-
Schneider, B., & Bowen, D. E. (1993). The service organizations: Human resources management is crucial. Organizational Dynamics, 21, 39-52.
-
(1993)
Organizational Dynamics
, vol.21
, pp. 39-52
-
-
Schneider, B.1
Bowen, D.E.2
-
50
-
-
32644454917
-
Understanding organization-customer links in service settings
-
Schneider, B., Ehrhart, M. G., Mayer, D. M., Saltz, J. L., & Niles-Jolly, K. (2005). Understanding organization-customer links in service settings. Academy of Management Journal, 48, 1017-1032.
-
(2005)
Academy of Management Journal
, vol.48
, pp. 1017-1032
-
-
Schneider, B.1
Ehrhart, M.G.2
Mayer, D.M.3
Saltz, J.L.4
Niles-Jolly, K.5
-
51
-
-
0032041689
-
Linking service climate and customer perceptions of service quality: Test of a causal model
-
Schneider, B., White, S. S., & Paul, M. C. (1998). Linking service climate and customer perceptions of service quality: Test of a causal model. Journal of Applied Psychology, 83, 150-163.
-
(1998)
Journal of Applied Psychology
, vol.83
, pp. 150-163
-
-
Schneider, B.1
White, S.S.2
Paul, M.C.3
-
52
-
-
84875514169
-
Mediation in experimental and nonexperimental studies: New procedures and recommendations
-
Shrout, P. E., & Bolger, N. (2002). Mediation in experimental and nonexperimental studies: New procedures and recommendations. Psychological Methods, 7, 422-445.
-
(2002)
Psychological Methods
, vol.7
, pp. 422-445
-
-
Shrout, P.E.1
Bolger, N.2
-
53
-
-
0031515495
-
Retaliation in the workplace: The roles of distributive, procedural, and interactional justice
-
Skarlicki, D. P., & Folger, R. (1997). Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. Journal of Applied Psychology, 82, 434-443.
-
(1997)
Journal of Applied Psychology
, vol.82
, pp. 434-443
-
-
Skarlicki, D.P.1
Folger, R.2
-
54
-
-
27144482448
-
A stressor-emotion model of counterproductive work behavior
-
S. Fox & P E. Spector Eds, Washington, DC: American Psychological Association
-
Spector, P. E., & Fox, S. (2005). A stressor-emotion model of counterproductive work behavior. In S. Fox & P E. Spector (Eds.), Counterproductive work behavior: Investigations of actors and targets (pp. 151-174). Washington, DC: American Psychological Association.
-
(2005)
Counterproductive work behavior: Investigations of actors and targets
, pp. 151-174
-
-
Spector, P.E.1
Fox, S.2
-
55
-
-
3042770416
-
The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes
-
Stamper, C. L., & Johlke, M. C. (2003). The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes. Journal of Management, 29, 569-588.
-
(2003)
Journal of Management
, vol.29
, pp. 569-588
-
-
Stamper, C.L.1
Johlke, M.C.2
-
56
-
-
0037303464
-
Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange
-
Susskind, A. M., Kacmar, K. M., & Borchgrevink, C. P. (2003). Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange. Journal of Applied Psychology, 88, 179-187.
-
(2003)
Journal of Applied Psychology
, vol.88
, pp. 179-187
-
-
Susskind, A.M.1
Kacmar, K.M.2
Borchgrevink, C.P.3
-
57
-
-
25444514463
-
Service leader interaction behaviors: Comparing employee and manager perspectives
-
Testa, M. R., & Ehrhart, M. G. (2005). Service leader interaction behaviors: Comparing employee and manager perspectives. Group and Organization Management, 30, 456-486.
-
(2005)
Group and Organization Management
, vol.30
, pp. 456-486
-
-
Testa, M.R.1
Ehrhart, M.G.2
-
58
-
-
0001154762
-
Determinants and consequences of employee displayed positive emotions
-
Tsai, W. (2001). Determinants and consequences of employee displayed positive emotions. Journal of Management, 27, 497-512.
-
(2001)
Journal of Management
, vol.27
, pp. 497-512
-
-
Tsai, W.1
-
59
-
-
0030554013
-
Misbehavior in organizations: A motivational framework
-
Vardi, Y., & Wiener, Y. (1996). Misbehavior in organizations: A motivational framework. Organization Science, 7, 151-165.
-
(1996)
Organization Science
, vol.7
, pp. 151-165
-
-
Vardi, Y.1
Wiener, Y.2
-
60
-
-
0000744744
-
Social cognitive theory of organizational management
-
Wood, R., & Bandura, A. (1989). Social cognitive theory of organizational management. Academy of Management Review, 14, 361-384.
-
(1989)
Academy of Management Review
, vol.14
, pp. 361-384
-
-
Wood, R.1
Bandura, A.2
-
61
-
-
1842709142
-
Climate as a social-cognitive construct of supervisory safety practices: Scripts as proxy of behavior patterns
-
Zohar, D., & Luria, G. (2004). Climate as a social-cognitive construct of supervisory safety practices: Scripts as proxy of behavior patterns. Journal of Applied Psychology, 89, 322-333.
-
(2004)
Journal of Applied Psychology
, vol.89
, pp. 322-333
-
-
Zohar, D.1
Luria, G.2
|