An application of Taguchi's robust experimental design technique to improve service performance

International Journal of Quality and Reliability Management

Volumn 13, Issue 4, 1996, Pages 85-98

  Kumar, Ashok ^a   Motwani, Jaideep ^a   Otero, Luis ^a  

^a GRAND VALLEY STATE UNIVERSITY   (United States)

Author keywords

Quality; Service; Systems management; Taguchi methods

Indexed keywords

EID: 84887311551     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719610114425     Document Type: Article

References (24)

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