Customer relationships with service personnel: Do we measure closeness, quality or strength?

Journal of Business Research

Volumn 54, Issue 3, 2001, Pages 189-197

  Bove, Liliana L ^a   Johnson, Lester W ^a  

^a MONASH UNIVERSITY   (Australia)

Author keywords

Customer; Relationship; Service personnel

Indexed keywords

EID: 0041370132     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0148-2963(00)00122-3     Document Type: Article

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