Biometrics: The next frontier in service excellence, productivity and security in the service sector

Managing Service Quality

Volumn 16, Issue 1, 2006, Pages 12-22

  Heracleous, Loizos ^a   Wirtz, Jochen ^b  

^a UNIVERSITY OF OXFORD   (United Kingdom)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Airlines; Service delivery; Singapore; Strategic alignment

Indexed keywords

EID: 31744437338     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610639937     Document Type: Article

References (9)

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4. Heracleous, L., Wirtz, J. and Pangarkar, N. (forthcoming ) (b)), Flying High in Extremely Tough Industries, McGraw-Hill, Singapore.
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9. Wirtz, J. and Heracleous, L. (2005), "Biometrics meets services", Harvard Business Review, February, p. 48.