메뉴 건너뛰기




Volumn 8, Issue 1, 2008, Pages 59-75

The need for trust relationships to enable successful virtual team collaboration in software outsourcing

Author keywords

Cross cultural management; Culture; Global collaboration; National culture; Organisational culture; Outsourcing; Trust; Virtual teams

Indexed keywords

OUTSOURCING; PROBLEM SOLVING; SOFTWARE ENGINEERING;

EID: 38049039998     PISSN: 14684322     EISSN: 17415292     Source Type: Journal    
DOI: 10.1504/IJTPM.2008.016181     Document Type: Article
Times cited : (24)

References (80)
  • 1
    • 38049001258 scopus 로고    scopus 로고
    • Balstrup, B. (2004) 'Leading by detached involvement - success factors enabling leadership of virtual teams', MBA dissertation, Henley Management College, UK.
    • Balstrup, B. (2004) 'Leading by detached involvement - success factors enabling leadership of virtual teams', MBA dissertation, Henley Management College, UK.
  • 2
    • 0142231867 scopus 로고    scopus 로고
    • The hard and soft sides of IT outsourcing management
    • October
    • Barthelemy, J. (2003) 'The hard and soft sides of IT outsourcing management', European Management Journal, October, Vol. 21, No. 5, pp.539-548.
    • (2003) European Management Journal , vol.21 , Issue.5 , pp. 539-548
    • Barthelemy, J.1
  • 3
    • 38049078146 scopus 로고    scopus 로고
    • Bartol, J.M. and Martin, D.C. (1994) Management, Maidenhead, McGraw-Hill International.
    • Bartol, J.M. and Martin, D.C. (1994) Management, Maidenhead, McGraw-Hill International.
  • 4
    • 0032371080 scopus 로고    scopus 로고
    • Straining for shared meaning in organizational science, problems of trust and distrust
    • Bigley, G.A. and Pearce, J.L. (1998) 'Straining for shared meaning in organizational science, problems of trust and distrust', Academy of Management Review, Vol. 23, No. 3, pp.405-422.
    • (1998) Academy of Management Review , vol.23 , Issue.3 , pp. 405-422
    • Bigley, G.A.1    Pearce, J.L.2
  • 7
    • 0033096343 scopus 로고    scopus 로고
    • Trust in business to business relationships: An evaluation of its status
    • Blois, K.J. (1999) 'Trust in business to business relationships: an evaluation of its status', Journal of Management Studies, Vol. 36, No. 2, p.197.
    • (1999) Journal of Management Studies , vol.36 , Issue.2 , pp. 197
    • Blois, K.J.1
  • 8
    • 0037660113 scopus 로고    scopus 로고
    • Trust, morality and international business
    • April
    • Brenkert, G.G. (1998) 'Trust, morality and international business', Business Ethics Quarterly, April, Vol. 8, No. 2, pp.293-317.
    • (1998) Business Ethics Quarterly , vol.8 , Issue.2 , pp. 293-317
    • Brenkert, G.G.1
  • 13
    • 0007702238 scopus 로고
    • Cleland, D.I. and Gareis, R, Eds, United States: McGraw-Hill, Inc
    • Cleland, D.I. and Gareis, R. (Eds.) (1994) Global Project Management Handbook, United States: McGraw-Hill, Inc.
    • (1994) Global Project Management Handbook
  • 14
    • 38049083474 scopus 로고    scopus 로고
    • CMMI , retrieved at 26 March 2006
    • CMMI (2006) http://www.sei.cmu.edu/cmmi/ems (retrieved at 26 March 2006).
    • (2006)
  • 15
    • 85010224867 scopus 로고
    • New work attitudes measures of trust: Organizational commitment and personal need fulfilment
    • Cook, J. and Wall, T. (1980) 'New work attitudes measures of trust: organizational commitment and personal need fulfilment', Journal of Occupational Psychology, Vol. 53, No. 1, pp.39-52.
    • (1980) Journal of Occupational Psychology , vol.53 , Issue.1 , pp. 39-52
    • Cook, J.1    Wall, T.2
  • 16
    • 0000319235 scopus 로고    scopus 로고
    • A multi-dimensional study of trust in organizations
    • Costigan, R.D., Ilter, S.S. and Berman, J.J. (1998) 'A multi-dimensional study of trust in organizations', Journal of Managerial Issues, Vol. 10, No. 3, pp.303-318.
    • (1998) Journal of Managerial Issues , vol.10 , Issue.3 , pp. 303-318
    • Costigan, R.D.1    Ilter, S.S.2    Berman, J.J.3
  • 18
    • 0000327155 scopus 로고
    • Measuring trust between organization boundary role persons
    • Currall, S. and Judge, T. (1995) 'Measuring trust between organization boundary role persons', Organization Behavior and Human Decision Processes, Vol. 64, No. 2, pp. 151-170.
    • (1995) Organization Behavior and Human Decision Processes , vol.64 , Issue.2 , pp. 151-170
    • Currall, S.1    Judge, T.2
  • 19
    • 4544242117 scopus 로고    scopus 로고
    • Trust and leadership in virtual teamwork: A media-naturalness perspective
    • De Rosa, D., Hantula, D.A., Kock, N. and D'Arcy, J. (2004) 'Trust and leadership in virtual teamwork: a media-naturalness perspective', Human Resource Management, Vol. 43, Nos. 2-3, pp.219-232.
    • (2004) Human Resource Management , vol.43 , Issue.2-3 , pp. 219-232
    • De Rosa, D.1    Hantula, D.A.2    Kock, N.3    D'Arcy, J.4
  • 21
    • 85055308552 scopus 로고
    • Japanese-style partnerships: Giving companies a competitive edge
    • Dyer, J. and Ouchi, W. (1993) 'Japanese-style partnerships: giving companies a competitive edge', Sloan Management Review, Vol. 34, pp.51-63.
    • (1993) Sloan Management Review , vol.34 , pp. 51-63
    • Dyer, J.1    Ouchi, W.2
  • 22
    • 34548473228 scopus 로고    scopus 로고
    • From "onion" to "ocean", paradox and change in national cultures
    • Fang, T. (2006) 'From "onion" to "ocean", paradox and change in national cultures', International Studies of Management & Organisation, Vol. 35, No. 4, pp.71-90.
    • (2006) International Studies of Management & Organisation , vol.35 , Issue.4 , pp. 71-90
    • Fang, T.1
  • 23
    • 0242309181 scopus 로고    scopus 로고
    • Expatriates and the impact of cross-cultural training
    • Foster, N. (2000) 'Expatriates and the impact of cross-cultural training', Human Resource Management Journal, Vol. 10, No. 3, pp.63-78.
    • (2000) Human Resource Management Journal , vol.10 , Issue.3 , pp. 63-78
    • Foster, N.1
  • 25
    • 0344096683 scopus 로고    scopus 로고
    • Trust and TAM in online shopping: An integrated model
    • Gefen, D., Karahanna, E. and Straub, D.W. (2003) 'Trust and TAM in online shopping: an integrated model', MIS Quarterly, Vol. 27, No. 1, pp.51-90.
    • (2003) MIS Quarterly , vol.27 , Issue.1 , pp. 51-90
    • Gefen, D.1    Karahanna, E.2    Straub, D.W.3
  • 27
    • 38049019250 scopus 로고    scopus 로고
    • Learnings from the 2007 Outsourcing Excellence Awards' HR relationships
    • March
    • Goolsby, K. and Rosenthal, B.E. (2007) 'Learnings from the 2007 Outsourcing Excellence Awards' HR relationships', Outsourcing Journal, March, http://www.outsourcing-journal.com/mar2007-learning .html?email010017.
    • (2007) Outsourcing Journal
    • Goolsby, K.1    Rosenthal, B.E.2
  • 28
    • 0035279411 scopus 로고    scopus 로고
    • Synching or sinking, global software outsourcing relationships
    • March-April
    • Heeks, R.B., Krishna, S., Nicholson, B. and Sahay, S. (2001) 'Synching or sinking, global software outsourcing relationships', IEEE Software, March-April, Vol. 18, No. 2, pp.54-61.
    • (2001) IEEE Software , vol.18 , Issue.2 , pp. 54-61
    • Heeks, R.B.1    Krishna, S.2    Nicholson, B.3    Sahay, S.4
  • 29
    • 33845274022 scopus 로고    scopus 로고
    • The eSourcing Capability Model for client organisations (eSCM-CL)
    • February
    • Hefley, W.E. and Loesche, E.A. (2006) 'The eSourcing Capability Model for client organisations (eSCM-CL)', Draft for Public View, Working Paper, February, Vol. 28.
    • (2006) Draft for Public View, Working Paper , vol.28
    • Hefley, W.E.1    Loesche, E.A.2
  • 30
    • 0003685085 scopus 로고
    • Benefits of CMM-based software process improvement: Initial results
    • CMU/SEI-94-TR-13, August
    • Herbsleb, J., Carleton, A., Rozum, J., Siegel, J. and Zubrow, D. (1994) 'Benefits of CMM-based software process improvement: initial results', Technical Report, CMU/SEI-94-TR-13, August.
    • (1994) Technical Report
    • Herbsleb, J.1    Carleton, A.2    Rozum, J.3    Siegel, J.4    Zubrow, D.5
  • 34
    • 1642537570 scopus 로고    scopus 로고
    • Personality and culture revisited: Linking traits and dimensions of culture
    • Hofstede, G. and McCrae, R.R. (2004) 'Personality and culture revisited: linking traits and dimensions of culture', Cross-Cultural Research, Vol. 38, No. 1, pp.52-85.
    • (2004) Cross-Cultural Research , vol.38 , Issue.1 , pp. 52-85
    • Hofstede, G.1    McCrae, R.R.2
  • 37
    • 33745864253 scopus 로고    scopus 로고
    • The e-Sourcing Capability Maturity Model (eSCM-SP) for IT enabled Service Providers, v1.1
    • School of Computer Science, Carnegie Mellon University, Pittsburgh
    • Hyder, E.B., Kumar, B., Mahendra, V., Siegel, J., Heston, K.M., Gupta, R., Mahaboob, H. and Subramanian, P. (2002) 'The e-Sourcing Capability Maturity Model (eSCM-SP) for IT enabled Service Providers, v1.1', CMU-CS-02-155, School of Computer Science, Carnegie Mellon University, Pittsburgh.
    • (2002) CMU-CS-02-155
    • Hyder, E.B.1    Kumar, B.2    Mahendra, V.3    Siegel, J.4    Heston, K.M.5    Gupta, R.6    Mahaboob, H.7    Subramanian, P.8
  • 42
    • 38049027038 scopus 로고    scopus 로고
    • ISO , retrieved 26 February 2006
    • ISO (2006) http://www.iso.org/ (retrieved 26 February 2006).
    • (2006)
  • 44
    • 0033265783 scopus 로고    scopus 로고
    • Communication and trust in global virtual teams
    • Winter
    • Jarvenpaa, S.L. and Leidner, D.E. (1999) 'Communication and trust in global virtual teams', Organization Science, Winter, Vol. 10, No. 6, pp.791-815.
    • (1999) Organization Science , vol.10 , Issue.6 , pp. 791-815
    • Jarvenpaa, S.L.1    Leidner, D.E.2
  • 45
    • 9144229160 scopus 로고    scopus 로고
    • Toward contextualized theories of trust: The role of trust in global virtual teams
    • Jarvenpaa, S.L., Shaw, T.R. and Staples, D.S. (2004) 'Toward contextualized theories of trust: the role of trust in global virtual teams', Information Systems Research, Vol. 15, No. 3, pp.250-267.
    • (2004) Information Systems Research , vol.15 , Issue.3 , pp. 250-267
    • Jarvenpaa, S.L.1    Shaw, T.R.2    Staples, D.S.3
  • 49
    • 33846006255 scopus 로고    scopus 로고
    • The effects of personalization and familiarity on trust and adoption of recommendation agents
    • December
    • Komiak, S.Y.X. and Benbasat, I. (2006) 'The effects of personalization and familiarity on trust and adoption of recommendation agents', MIS Quarterly, December, Vol. 30, No. 4, pp.941-960.
    • (2006) MIS Quarterly , vol.30 , Issue.4 , pp. 941-960
    • Komiak, S.Y.X.1    Benbasat, I.2
  • 50
    • 1842555881 scopus 로고    scopus 로고
    • Managing cross-cultural issues in global software outsourcing
    • April
    • Krishna, S., Sahay, S. and Walsham, G. (2004) 'Managing cross-cultural issues in global software outsourcing', Communications of the ACM, April, Vol. 47, No. 4, pp.62-66.
    • (2004) Communications of the ACM , vol.47 , Issue.4 , pp. 62-66
    • Krishna, S.1    Sahay, S.2    Walsham, G.3
  • 51
    • 0010057750 scopus 로고
    • The management of change: Guidelines for the successful implementation of information systems
    • A. Brown Ed, Chapman & Hall
    • Land, F.F. (1992) 'The management of change: guidelines for the successful implementation of information systems', in A. Brown (Ed.) Creating a Business Based IT Strategy, Chapman & Hall.
    • (1992) Creating a Business Based IT Strategy
    • Land, F.F.1
  • 52
    • 0346781545 scopus 로고    scopus 로고
    • Trust-building mechanisms utilized in outsourced IS development projects: A case study
    • Lander, M.C., Purvis, R.L., McCray, G.E. and Leigh, W. (2003) 'Trust-building mechanisms utilized in outsourced IS development projects: a case study', Information & Management, Vol. 41, pp.509-528.
    • (2003) Information & Management , vol.41 , pp. 509-528
    • Lander, M.C.1    Purvis, R.L.2    McCray, G.E.3    Leigh, W.4
  • 54
    • 0005658180 scopus 로고    scopus 로고
    • When "silence= death", keep talking: Trust, control and the discursive construction of identity in the Canadian HIV/AIDS treatment domain
    • February
    • Maguire, S., Phillips, N. and Hardy, C. (2001) 'When "silence= death", keep talking: trust, control and the discursive construction of identity in the Canadian HIV/AIDS treatment domain', Organization Studies, February, Vol. 22, No. 2, pp.285-310.
    • (2001) Organization Studies , vol.22 , Issue.2 , pp. 285-310
    • Maguire, S.1    Phillips, N.2    Hardy, C.3
  • 56
  • 57
    • 0036737236 scopus 로고    scopus 로고
    • Developing and validating trust measures for e-commerce: An integrative typology
    • September
    • McKnight, D.H., Choudhury, V. and Kacmer, C. (2002) 'Developing and validating trust measures for e-commerce: an integrative typology', Information Systems Research, September, Vol. 13, No. 3, pp.334-359.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 334-359
    • McKnight, D.H.1    Choudhury, V.2    Kacmer, C.3
  • 59
    • 84993027333 scopus 로고    scopus 로고
    • Do feminine cultures really behave more feminine than masculine cultures? A comparison of 48 countries' femininity-masculinity ranking to their human development rankings
    • Rodrigues, C.A. and Blumberg, H. (2000) 'Do feminine cultures really behave more feminine than masculine cultures? A comparison of 48 countries' femininity-masculinity ranking to their human development rankings', Cross-Cultural Management - An International Journal, Vol. 7, No. 3, pp.25-34.
    • (2000) Cross-Cultural Management - An International Journal , vol.7 , Issue.3 , pp. 25-34
    • Rodrigues, C.A.1    Blumberg, H.2
  • 60
  • 61
    • 0011785265 scopus 로고    scopus 로고
    • The role of trust in outsourced IS development projects
    • Sabherwal, R. (1999) 'The role of trust in outsourced IS development projects', Communications of the ACM, Vol. 42, No. 2, p.80.
    • (1999) Communications of the ACM , vol.42 , Issue.2 , pp. 80
    • Sabherwal, R.1
  • 62
    • 33845264770 scopus 로고    scopus 로고
    • Information systems outsourcing: Replicating an existing framework in a different cultural context
    • November, pp
    • Samaddar, S. and Kadiyala, S. (2005) 'Information systems outsourcing: replicating an existing framework in a different cultural context', Journal of Operations Management, November, pp.458-460.
    • (2005) Journal of Operations Management , pp. 458-460
    • Samaddar, S.1    Kadiyala, S.2
  • 65
    • 33745818944 scopus 로고    scopus 로고
    • Software outsourcing quality achieved by global virtual collaboration
    • John Wiley & Sons, May-June
    • Siakas, K.V. and Balstrup, B. (2006) 'Software outsourcing quality achieved by global virtual collaboration', Software Process: Improvement and Practice (SPIP) Journal, John Wiley & Sons, May-June, Vol. 11, No. 3.
    • (2006) Software Process: Improvement and Practice (SPIP) Journal , vol.11 , Issue.3
    • Siakas, K.V.1    Balstrup, B.2
  • 66
    • 38049074557 scopus 로고    scopus 로고
    • On-line assessment of the fit between national and organisational culture; a new tool for predicting suitable software quality management system
    • R. Dawson, E. Georgiadou, P. Linecar, M. Ross and G. Staples Eds, Southampton, UK, April, pp
    • Siakas, K.V. and Hyvarinen, J. (2006) 'On-line assessment of the fit between national and organisational culture; a new tool for predicting suitable software quality management system', in R. Dawson, E. Georgiadou, P. Linecar, M. Ross and G. Staples (Eds.) 'Perspectives in Software Quality', Proceedings of the 14th Software Quality Management Conference, Southampton, UK, April, pp. 197-204.
    • (2006) Perspectives in Software Quality', Proceedings of the 14th Software Quality Management Conference , pp. 197-204
    • Siakas, K.V.1    Hyvarinen, J.2
  • 67
    • 33845256905 scopus 로고    scopus 로고
    • Siakas, K.V., Maoutsidis, D. and Siakas, E. (2006a) 'Trust facilitating good software outsourcing relationships', in I. Richardson, P. Runeson and R. Messnarz (Eds.) Software Process Improvement and Innovation, Lecture Notes in Computer Science (LNCS) 4257, Proceedings of the 13th European Conference EuroSPI 2006, Joensuu, Finland: Springer Verlag Berlin Heidelberg, 11-13 October, pp.171-182.
    • Siakas, K.V., Maoutsidis, D. and Siakas, E. (2006a) 'Trust facilitating good software outsourcing relationships', in I. Richardson, P. Runeson and R. Messnarz (Eds.) Software Process Improvement and Innovation, Lecture Notes in Computer Science (LNCS) 4257, Proceedings of the 13th European Conference EuroSPI 2006, Joensuu, Finland: Springer Verlag Berlin Heidelberg, 11-13 October, pp.171-182.
  • 71
    • 33846076044 scopus 로고    scopus 로고
    • The role of espoused national cultural values in technology acceptance
    • September
    • Srite, M. and Karahanna, E. (2006) 'The role of espoused national cultural values in technology acceptance', MIS Quarterly, September, Vol. 30, No. 3, pp.679-704.
    • (2006) MIS Quarterly , vol.30 , Issue.3 , pp. 679-704
    • Srite, M.1    Karahanna, E.2
  • 72
    • 38049013490 scopus 로고    scopus 로고
    • Organisation structures and processes
    • Prentice Hall
    • Sutherland, J. and Canwell, D. (1997) 'Organisation structures and processes', Financial Times, Prentice Hall.
    • (1997) Financial Times
    • Sutherland, J.1    Canwell, D.2
  • 74
    • 33845247509 scopus 로고    scopus 로고
    • Weighing the benefits of offshore outsourcing
    • retrieved 23 March 2006
    • Ware, L.C. (2003) 'Weighing the benefits of offshore outsourcing', CIO Research Reports, http://www2.cio.com/research/surveyreport.cfm?ID=62 (retrieved 23 March 2006).
    • (2003) CIO Research Reports
    • Ware, L.C.1
  • 75
    • 0033249247 scopus 로고    scopus 로고
    • The structure of optimal trust: Moral and strategic implications
    • Wicks, A.C., Berman, S.L. and Jones, T.M. (1999) 'The structure of optimal trust: moral and strategic implications', The Academy of Management Review, Vol. 24, No. 1, pp.99-116.
    • (1999) The Academy of Management Review , vol.24 , Issue.1 , pp. 99-116
    • Wicks, A.C.1    Berman, S.L.2    Jones, T.M.3
  • 76
    • 0001572973 scopus 로고
    • Co-operative partnership and "total" IT outsourcing: From contractual obligation to strategic alliance?
    • March
    • Willcocks, L. and Choi, C. (1995) 'Co-operative partnership and "total" IT outsourcing: from contractual obligation to strategic alliance?', European Management Journal, March, Vol. 13, No. 1, pp.67-78.
    • (1995) European Management Journal , vol.13 , Issue.1 , pp. 67-78
    • Willcocks, L.1    Choi, C.2
  • 80
    • 0032391619 scopus 로고    scopus 로고
    • Does trust matter? Exploring the effects of interorganisational and interpersonal trust on performance
    • Zaheer, A., McEvely, B. and Perrone, V. (1998) 'Does trust matter? Exploring the effects of interorganisational and interpersonal trust on performance', Organisational Science, Vol. 9, No. 2, pp.141-159.
    • (1998) Organisational Science , vol.9 , Issue.2 , pp. 141-159
    • Zaheer, A.1    McEvely, B.2    Perrone, V.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.