-
1
-
-
0002630399
-
Evolution of the marketing organisation - new forms of turbulent environments
-
Achrol, R. (1991), "Evolution of the marketing organisation - new forms of turbulent environments" in Journal of Marketing, October, pp. 77-93.
-
(1991)
Journal of Marketing
, Issue.October
, pp. 77-93
-
-
Achrol, R.1
-
2
-
-
0442310584
-
Driving for business excellence through environmental performance
-
Allen, C., Sommerville, J., Kennedy, P., Robertson, H. (2000), "Driving for business excellence through environmental performance" in Journal of Total Quality Management, Vol. 11, No. 4, pp. 602-7.
-
(2000)
Journal of Total Quality Management
, vol.11
, Issue.4
, pp. 602-607
-
-
Allen, C.1
Sommerville, J.2
Kennedy, P.3
Robertson, H.4
-
4
-
-
3042821582
-
Measures to assess the impact of information technology on quality management
-
Ang, C., Finlay, P. (1999), "Measures to assess the impact of information technology on quality management" in International Journal of Quality & Reliability, Vol. 17, No. 1, pp. 42-65.
-
(1999)
International Journal of Quality & Reliability
, vol.17
, Issue.1
, pp. 42-65
-
-
Ang, C.1
Finlay, P.2
-
5
-
-
84986155817
-
Reengineering and the marketing function: Integration of theory and practice
-
Aurand, T.W., Schoenbachler, D.D., Gordon, L.G. (1996), "Reengineering and the marketing function: integration of theory and practice" in Journal of Product & Brand Management, Vol. 5, No. 3, pp. 6-23.
-
(1996)
Journal of Product & Brand Management
, vol.5
, Issue.3
, pp. 6-23
-
-
Aurand, T.W.1
Schoenbachler, D.D.2
Gordon, L.G.3
-
6
-
-
3042704005
-
The financial value of commercial communications
-
Axelrod, R. (2000), "The financial value of commercial communications" in Environmental Quality Management, Vol. 9, No. 4, pp. 1-11.
-
(2000)
Environmental Quality Management
, vol.9
, Issue.4
, pp. 1-11
-
-
Axelrod, R.1
-
7
-
-
0025519097
-
Why change programs don't change
-
November/December
-
Beer, M., Eisenhardt, R., Spector, B. (1990), "Why change programs don't change" in Harvard Business Review, November/December, pp. 158-66.
-
(1990)
Harvard Business Review
, pp. 158-166
-
-
Beer, M.1
Eisenhardt, R.2
Spector, B.3
-
8
-
-
0002980147
-
Enabling a successful e-business strategy requires a detailed business process map
-
Biggs, M. (2000), "Enabling a successful e-business strategy requires a detailed business process map" in Informationworld, Vol. 22, No. 10, pp. 64-7.
-
(2000)
Informationworld
, vol.22
, Issue.10
, pp. 64-67
-
-
Biggs, M.1
-
9
-
-
0642332552
-
What is total quality management and does it matter?
-
Boaden, R. (1997), "What is total quality management and does it matter?" in The TQM Magazine, Vol. 8, No. 5, pp. 153-72.
-
(1997)
The TQM Magazine
, vol.8
, Issue.5
, pp. 153-172
-
-
Boaden, R.1
-
10
-
-
0003894098
-
-
Sage, London
-
Burgoyne, J., Reynolds, M. (1998), Managing Learning, Integrating Perspectives in Theory and Practice, Sage, London.
-
(1998)
Managing Learning, Integrating Perspectives in Theory and Practice
-
-
Burgoyne, J.1
Reynolds, M.2
-
11
-
-
0031641069
-
Total quality management and cultural change: A model of organisational development
-
Camison, C. (1998), "Total quality management and cultural change: a model of organisational development" in International Journal of Technology Management, Vol. 16, No. 4, pp. 479-93.
-
(1998)
International Journal of Technology Management
, vol.16
, Issue.4
, pp. 479-493
-
-
Camison, C.1
-
12
-
-
0033751793
-
Health, safety and ISO 14001
-
Cascio, J., Baughn, K. (2000), "Health, safety and ISO 14001" in Manufacturing Engineering, Vol. 124, No. 5, pp. 126-35.
-
(2000)
Manufacturing Engineering
, vol.124
, Issue.5
, pp. 126-135
-
-
Cascio, J.1
Baughn, K.2
-
13
-
-
5744247678
-
Learning from imagining the years ahead
-
Coulson-Thomas, C. (1994), "Learning from imagining the years ahead" in Planning Review, Vol. 22, No. 3, pp. 6-11.
-
(1994)
Planning Review
, vol.22
, Issue.3
, pp. 6-11
-
-
Coulson-Thomas, C.1
-
14
-
-
0030514781
-
New organisational forms for competing in highly dynamic environments: The network paradigm
-
Craven, D., Piercy, N., Shipp, S. (1996), "New organisational forms for competing in highly dynamic environments: the network paradigm" in British Journal of Management, Vol. 7, pp. 203-318.
-
(1996)
British Journal of Management
, vol.7
, pp. 203-318
-
-
Craven, D.1
Piercy, N.2
Shipp, S.3
-
15
-
-
0031383785
-
Total quality management adoption: Revisiting the levels
-
Dale, B., Lascelles, D. (1997), "Total quality management adoption: revisiting the levels" in TQM Magazine, Vol. 9, No. 6, pp. 418-28.
-
(1997)
TQM Magazine
, vol.9
, Issue.6
, pp. 418-428
-
-
Dale, B.1
Lascelles, D.2
-
16
-
-
0442326763
-
Total quality management and theory: An exploratory study of contribution
-
Dale, B., Wu, P., Zairi, M., Williams, A., van der Wiele, T. (2001), "Total quality management and theory: an exploratory study of contribution" in Total Quality Management, Vol. 12, No. 4, pp. 439-49.
-
(2001)
Total Quality Management
, vol.12
, Issue.4
, pp. 439-449
-
-
Dale, B.1
Wu, P.2
Zairi, M.3
Williams, A.4
van der Wiele, T.5
-
17
-
-
0003816118
-
-
Harvard Business School Press, Boston, MA
-
Davenport, T. (1993), Process Innovation, Harvard Business School Press, Boston, MA.
-
(1993)
Process Innovation
-
-
Davenport, T.1
-
18
-
-
0002624634
-
Improving knowledge work processes
-
Davenport, T., Jarvenpaa, S., Beers, M. (1996), "Improving knowledge work processes" in Sloan Management Review, Vol. 37, No. 4, pp. 53-66.
-
(1996)
Sloan Management Review
, vol.37
, Issue.4
, pp. 53-66
-
-
Davenport, T.1
Jarvenpaa, S.2
Beers, M.3
-
19
-
-
0032386081
-
It seems to fill my head with ideas: A few thoughts on postmodernism, TQM and BPR
-
DeCock, C. (1998), "It seems to fill my head with ideas: a few thoughts on postmodernism, TQM and BPR" in Journal of Management Inquiry, Vol. 7, No. 2, pp. 144-53.
-
(1998)
Journal of Management Inquiry
, vol.7
, Issue.2
, pp. 144-153
-
-
DeCock, C.1
-
20
-
-
0039331647
-
TQM and BPR: Beyond the myth
-
DeCock, C., Hipkin, I. (1997), "TQM and BPR: beyond the myth" in Journal of Management Studies, Vol. 34, No. 5, pp. 659-76.
-
(1997)
Journal of Management Studies
, vol.34
, Issue.5
, pp. 659-676
-
-
DeCock, C.1
Hipkin, I.2
-
21
-
-
0011871174
-
Understanding knowledge management
-
Demerest, M. (1997), "Understanding knowledge management" in Journal of Long Range planning, Vol. 30, No. 3, pp. 374-84.
-
(1997)
Journal of Long Range Planning
, vol.30
, Issue.3
, pp. 374-384
-
-
Demerest, M.1
-
22
-
-
0003964033
-
-
MIT, Centre for Advanced Engineering Studies, Cambridge, MA
-
Deming, W. (1986), Out of the Crisis, MIT, Centre for Advanced Engineering Studies, Cambridge, MA.
-
(1986)
Out of the Crisis
-
-
Deming, W.1
-
23
-
-
0003771629
-
-
Sage Publications, London
-
Easterby-Smith, M., Thorpe, R., Lowe, A. (1993), Management Research, Sage Publications, London.
-
(1993)
Management Research
-
-
Easterby-Smith, M.1
Thorpe, R.2
Lowe, A.3
-
24
-
-
0001073758
-
Building theories from case study research
-
Eisenhardt, K. (1989), "Building theories from case study research" in Academy of Management Review, Vol. 14, No. 4, pp. 532-50.
-
(1989)
Academy of Management Review
, vol.14
, Issue.4
, pp. 532-550
-
-
Eisenhardt, K.1
-
25
-
-
33645828021
-
-
EFQM European Foundation for Quality Management, Brussels
-
EFQM (2002), The Business Excellence Model, European Foundation for Quality Management, Brussels.
-
(2002)
The Business Excellence Model
-
-
-
26
-
-
3543050084
-
The impact of information systems on quality performance: An empirical study
-
Forza, C. (1995), "The impact of information systems on quality performance: an empirical study" in International Journal of Operations & Production Management, Vol. 15, No. 6, pp. 69-83.
-
(1995)
International Journal of Operations & Production Management
, vol.15
, Issue.6
, pp. 69-83
-
-
Forza, C.1
-
27
-
-
0010665435
-
Schools of thought in and against total quality
-
Giroux, H., Landry, S. (1998), "Schools of thought in and against total quality" in Journal of Managerial Issues, Vol. 10, No. 2, pp. 183-203.
-
(1998)
Journal of Managerial Issues
, vol.10
, Issue.2
, pp. 183-203
-
-
Giroux, H.1
Landry, S.2
-
29
-
-
84986173467
-
TQM, BPR, JIT, BSCs and TLAs: Managerial waves or drownings?
-
Grint, K. (1997), "TQM, BPR, JIT, BSCs and TLAs: managerial waves or drownings?" in Management Decision, Vol. 35, Nos 9/10, pp. 731-9.
-
(1997)
Management Decision
, vol.35
, Issue.9-10
, pp. 731-739
-
-
Grint, K.1
-
31
-
-
0345851249
-
Total quality management: Empirical, conceptual and practical issues
-
Hackman, J., Wageman, R. (1995), "Total quality management: empirical, conceptual and practical issues" in Administrative Science Quarterly, Vol. 40, No. 2, pp. 309-42.
-
(1995)
Administrative Science Quarterly
, vol.40
, Issue.2
, pp. 309-342
-
-
Hackman, J.1
Wageman, R.2
-
32
-
-
0642301809
-
The new faces of total quality in Europe and the US
-
Hermel, J. (1997), "The new faces of total quality in Europe and the US" in Journal of Total Quality Management, Vol. 8, No. 4, pp. 131-43.
-
(1997)
Journal of Total Quality Management
, vol.8
, Issue.4
, pp. 131-143
-
-
Hermel, J.1
-
33
-
-
0002189119
-
Total quality management process: A systematic approach
-
Kanji, G., Asher, J. (1993), "Total quality management process: a systematic approach", Journal of Total Quality Management, Vol. 4 (Suppl).
-
(1993)
Journal of Total Quality Management
, vol.4
, Issue.SUPPL.
-
-
Kanji, G.1
Asher, J.2
-
34
-
-
0034888564
-
Main schools of TQM, the big five
-
Kruger, V. (2001), "Main schools of TQM, the big five" in TQM Magazine, Vol. 13, No. 3, pp. 146-55.
-
(2001)
TQM Magazine
, vol.13
, Issue.3
, pp. 146-155
-
-
Kruger, V.1
-
35
-
-
84986129929
-
Business process management: A review and evaluation
-
Lee, R., Dale, B. (1998), "Business process management: a review and evaluation" in Business Process Management Journal, Vol. 4, No. 3, pp. 214-25.
-
(1998)
Business Process Management Journal
, vol.4
, Issue.3
, pp. 214-225
-
-
Lee, R.1
Dale, B.2
-
36
-
-
84887290392
-
Strategic total quality management - transformation process overview
-
Madu, C., Chu-Hua, K. (1994), "Strategic total quality management - transformation process overview" in Journal of Total Quality Management, Vol. 5, No. 5, pp. 225-66.
-
(1994)
Journal of Total Quality Management
, vol.5
, Issue.5
, pp. 225-266
-
-
Madu, C.1
Chu-Hua, K.2
-
37
-
-
1842631817
-
Understanding the integrated linkage: Quality and productivity
-
Mohanty, R. (1998), "Understanding the integrated linkage: quality and productivity" in Journal of Total Quality Management, Vol. 9, No. 8, pp. 753-65.
-
(1998)
Journal of Total Quality Management
, vol.9
, Issue.8
, pp. 753-765
-
-
Mohanty, R.1
-
38
-
-
84887274852
-
New ties between firms, service providers
-
Morency, J. (2000), "New ties between firms, service providers" in Informationweek, May, pp. 104-8.
-
(2000)
Informationweek
, Issue.May
, pp. 104-108
-
-
Morency, J.1
-
39
-
-
84887295863
-
Theres no business like e-business
-
Palmisano, S. (1998), "Theres no business like e-business" in Directors and Boards, Vol. 22, No. 3, pp. 38-40.
-
(1998)
Directors and Boards
, vol.22
, Issue.3
, pp. 38-40
-
-
Palmisano, S.1
-
42
-
-
0004108523
-
-
Sage, London
-
Remenyi, D., Williams, B., Money, A., Swartz, E. (1998), Research in Business and Management, Sage, London.
-
(1998)
Research in Business and Management
-
-
Remenyi, D.1
Williams, B.2
Money, A.3
Swartz, E.4
-
44
-
-
21344475355
-
Models of organisation and total quality management: A comparison and critical evaluation
-
Spencer, B. (1994), "Models of organisation and total quality management: a comparison and critical evaluation" in Academy of Management Review, Vol. 19, No. 3, pp. 446-71.
-
(1994)
Academy of Management Review
, vol.19
, Issue.3
, pp. 446-471
-
-
Spencer, B.1
-
45
-
-
0037941821
-
-
Sage, Newbury Park, CA
-
Strauss, A., Corbin, J. (1990), Basics of Qualitative Research: Grounded Theory Procedures and Techniques, Sage, Newbury Park, CA.
-
(1990)
Basics of Qualitative Research: Grounded Theory Procedures and Techniques
-
-
Strauss, A.1
Corbin, J.2
-
46
-
-
0004083223
-
-
Wiley, London
-
Tidd, J., Bessant, J., Pavitt, K. (1999), Managing Innovation: Integrating Technological, Market and Organisational Change, Wiley, London.
-
(1999)
Managing Innovation: Integrating Technological, Market and Organisational Change
-
-
Tidd, J.1
Bessant, J.2
Pavitt, K.3
-
47
-
-
79959194547
-
Venturing down the TQM path for SMEs
-
van der Wiele, T., Brown, A. (1998), "Venturing down the TQM path for SMEs" in International Small Business Journal, Vol. 16, No. 2, pp. 50-69.
-
(1998)
International Small Business Journal
, vol.16
, Issue.2
, pp. 50-69
-
-
van der Wiele, T.1
Brown, A.2
-
48
-
-
0012541889
-
ISO 9000 series and excellence models: Fad to fashion to fit
-
van der Wiele, T., Dale, B., Williams, R. (2000a), "ISO 9000 series and excellence models: fad to fashion to fit" in Journal of General Management, Vol. 5, No. 3, pp. 50-66.
-
(2000)
Journal of General Management
, vol.5
, Issue.3
, pp. 50-66
-
-
van der Wiele, T.1
Dale, B.2
Williams, R.3
-
49
-
-
84986166014
-
ISO 9000 series registration to business excellence: The migratory path
-
van der Wiele, T., Williams, R., Dale, B. (2000b), "ISO 9000 series registration to business excellence: the migratory path" in Business Process Management Journal, Vol. 6, No. 5, pp. 417-27.
-
(2000)
Business Process Management Journal
, vol.6
, Issue.5
, pp. 417-427
-
-
van der Wiele, T.1
Williams, R.2
Dale, B.3
-
50
-
-
0002369308
-
IT enabled business transformation from automation to business scope redefinition
-
Venkatraman, N. (1994), "IT enabled business transformation from automation to business scope redefinition" in Sloan Management Review, Winter, pp. 73-87.
-
(1994)
Sloan Management Review
, Issue.Winter
, pp. 73-87
-
-
Venkatraman, N.1
-
51
-
-
84887272336
-
Making quality critical: New perspectives on issue on organising employment for high performance
-
Wilkinson, A., Willmott, H. (1994), "Making quality critical: new perspectives on issue on organising employment for high performance" in Organisation Studies, Vol. 18, No. 5, pp. 799-820.
-
(1994)
Organisation Studies
, vol.18
, Issue.5
, pp. 799-820
-
-
Wilkinson, A.1
Willmott, H.2
|