Total quality management in small well-established service businesses

International Journal of Services, Technology and Management

Volumn 5, Issue 5-6, 2004, Pages 479-487

  Lingaraj, B P ^a   Khamalah, Joseph N ^a  

^a INDIANA UNIVERSITY PURDUE UNIVERSITY FORT WAYNE   (United States)

Author keywords

Service quality; Small businesses; Total quality management

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL MANAGEMENT; PERSONNEL; PROFESSIONAL ASPECTS; QUALITY OF SERVICE; SOCIETIES AND INSTITUTIONS;

OPERATIONS STRATEGIES; QUALITY MANAGEMENT PRACTICES; SERVICE QUALITY; SMALL BUSINESSES;

TOTAL QUALITY MANAGEMENT;

EID: 14944373178     PISSN: 14606720     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJSTM.2004.006279     Document Type: Review

References (13)

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