-
1
-
-
85135297533
-
The theoretical and philosophical underpinnings of relationship marketing
-
Aijo, T.S. (1996), “The theoretical and philosophical underpinnings of relationship marketing”, European Journal of Marketing, Vol. 30 No. 2, pp. 8-18.
-
(1996)
European Journal of Marketing
, vol.30
, Issue.2
, pp. 8-18
-
-
Aijo, T.S.1
-
3
-
-
0001786592
-
Relationship marketing
-
American Marketing Association Chicago, IL
-
Berry, L. (1983), “Relationship marketing”, in Berry, L.T., Shostack, G.L. and Upah, G.D. (Eds), Emerging Perspectives on Services Marketing, American Marketing Association, Chicago, IL.
-
(1983)
Emerging Perspectives on Services Marketing
-
-
Berry, L.1
Berry, L.T.2
Shostack, G.L.3
Upah, G.D.4
-
6
-
-
27744603621
-
Self-interest and not benign power – a comment on Hingley's ‘Power to all our friends’
-
Blois, K. (2005), “Self-interest and not benign power – a comment on Hingley's ‘Power to all our friends’”, Industrial Marketing Management, Vol. 34 No. 8, pp. 859-62.
-
(2005)
Industrial Marketing Management
, vol.34
, Issue.8
, pp. 859-862
-
-
Blois, K.1
-
7
-
-
84993019102
-
Case research in marketing: opportunities, problems, and a process
-
May
-
Bonoma, T.V. (1985), “Case research in marketing: opportunities, problems, and a process”, Journal of Marketing Research, Vol. 22 No. 2, May, pp. 199-208.
-
(1985)
Journal of Marketing Research
, vol.22
, Issue.2
, pp. 199-208
-
-
Bonoma, T.V.1
-
8
-
-
0033196305
-
Adaptive behaviour in buyer-seller relationships
-
Brennan, R. and Turnbull, P.W. (1999), “Adaptive behaviour in buyer-seller relationships”, Industrial Marketing Management, Vol. 28 No. 5, pp. 481-95.
-
(1999)
Industrial Marketing Management
, vol.28
, Issue.5
, pp. 481-495
-
-
Brennan, R.1
Turnbull, P.W.2
-
9
-
-
85024239775
-
Towards a paradigm shift in marketing? An examination of current marketing practices
-
Brodie, R.J., Coviello, N.E., Brookes, R.W. and Little, V. (1997), “Towards a paradigm shift in marketing? An examination of current marketing practices”, Journal of Marketing Management, Vol. 13 No. 5, pp. 383-406.
-
(1997)
Journal of Marketing Management
, vol.13
, Issue.5
, pp. 383-406
-
-
Brodie, R.J.1
Coviello, N.E.2
Brookes, R.W.3
Little, V.4
-
12
-
-
0442267961
-
Modelling the adaptation process in interactive business relationships
-
Canning, L. and Hanmer-Lloyd, S. (2002), “Modelling the adaptation process in interactive business relationships”, Journal of Business and Industrial Marketing, Vol. 17 No. 7, pp. 615-36.
-
(2002)
Journal of Business and Industrial Marketing
, vol.17
, Issue.7
, pp. 615-636
-
-
Canning, L.1
Hanmer-Lloyd, S.2
-
13
-
-
33847342219
-
Meeting the challenge of disruptive change
-
Christensen, C.M. and Overdorf, M. (2000), “Meeting the challenge of disruptive change”, Harvard Business Review, March-April, pp. 67-76.
-
(2000)
Harvard Business Review
, Issue.March-April
, pp. 67-76
-
-
Christensen, C.M.1
Overdorf, M.2
-
14
-
-
84992960849
-
-
Butterworth-Heinemann Oxford
-
Christopher, M., Payne, A. and Ballantyne, D. (1991), Relationship Marketing, Butterworth-Heinemann, Oxford.
-
(1991)
Relationship Marketing
-
-
Christopher, M.1
Payne, A.2
Ballantyne, D.3
-
15
-
-
85024161913
-
Understanding contemporary marketing: development of a classification scheme
-
Coviello, N.E., Brodie, R.J. and Munro, H.J. (1997), “Understanding contemporary marketing: development of a classification scheme”, Journal of Marketing Management, Vol. 13 No. 6, pp. 501-52.
-
(1997)
Journal of Marketing Management
, vol.13
, Issue.6
, pp. 501-552
-
-
Coviello, N.E.1
Brodie, R.J.2
Munro, H.J.3
-
16
-
-
18944376539
-
Assessing the role of e-marketing in contemporary marketing practice
-
Coviello, N., Brodie, R., Brookes, R. and Palmer, R. (2003), “Assessing the role of e-marketing in contemporary marketing practice”, Journal of Marketing Management, Vol. 19 No. 7, pp. 857-81.
-
(2003)
Journal of Marketing Management
, vol.19
, Issue.7
, pp. 857-881
-
-
Coviello, N.1
Brodie, R.2
Brookes, R.3
Palmer, R.4
-
19
-
-
80053615216
-
Marketing in the new millennium
-
Doyle, P. (1995), “Marketing in the new millennium”, European Journal of Marketing, Vol. 29 No. 13, pp. 24-31.
-
(1995)
European Journal of Marketing
, vol.29
, Issue.13
, pp. 24-31
-
-
Doyle, P.1
-
21
-
-
84993008691
-
Building theories from case study research
-
Eisenhardt, K.M. (1989), “Building theories from case study research”, Academy of Management Review, Vol. 14 No. 4, pp. 532-50.
-
(1989)
Academy of Management Review
, vol.14
, Issue.4
, pp. 532-550
-
-
Eisenhardt, K.M.1
-
22
-
-
0031138974
-
Relationship exchange: a review of selected models for a prediction matrix of relationship activities
-
Fontenot, R.J. and Wilson, E.J. (1997), “Relationship exchange: a review of selected models for a prediction matrix of relationship activities”, Journal of Business Research, Vol. 39 No. 1, pp. 5-12.
-
(1997)
Journal of Business Research
, vol.39
, Issue.1
, pp. 5-12
-
-
Fontenot, R.J.1
Wilson, E.J.2
-
24
-
-
24844446066
-
The marketing strategy continuum:towards a marketing concept for the 1990s
-
Swedish School of Economics and Business Administration Working Paper 201, Swedish School of Economics and Business Administration, Helsinki.
-
Grönroos, C. (1990), “The marketing strategy continuum:towards a marketing concept for the 1990s”, Swedish School of Economics and Business Administration Working Paper 201, Swedish School of Economics and Business Administration, Helsinki.
-
(1990)
-
-
Grönroos, C.1
-
25
-
-
84905082651
-
From marketing mix to relationship marketing: towards a paradigm shift in marketing
-
Grönroos, C. (1994), “From marketing mix to relationship marketing: towards a paradigm shift in marketing”, Management Decision, Vol. 32 No. 2, pp. 4-20.
-
(1994)
Management Decision
, vol.32
, Issue.2
, pp. 4-20
-
-
Grönroos, C.1
-
26
-
-
84992997456
-
The rebirth of modern marketing: the rebirth of modern marketing
-
Working Paper 307, Swedish School of Economics and Business Administration, Helsinki.
-
Grönroos, C. (1995), “The rebirth of modern marketing: the rebirth of modern marketing”, Working Paper 307, Swedish School of Economics and Business Administration, Helsinki.
-
(1995)
-
-
Grönroos, C.1
-
28
-
-
0009226311
-
Comment on Nordic perspectives on relationship marketing
-
Gummesson, E., Lehtinen, U. and Grönroos, C. (1997), “Comment on Nordic perspectives on relationship marketing”, European Journal of Marketing, Vol. 31 No. 1, pp. 10-17.
-
(1997)
European Journal of Marketing
, vol.31
, Issue.1
, pp. 10-17
-
-
Gummesson, E.1
Lehtinen, U.2
Grönroos, C.3
-
29
-
-
0002952777
-
Humanistic enquiry in marketing research: philosophy, method and criteria
-
Hirschman, E.C. (1986), “Humanistic enquiry in marketing research: philosophy, method and criteria”, Journal of Marketing Research, Vol. 23, August, pp. 237-49.
-
(1986)
Journal of Marketing Research
, vol.23
, Issue.August
, pp. 237-249
-
-
Hirschman, E.C.1
-
30
-
-
0003443244
-
-
2nd ed. Sage Publications Thousand Oaks, CA
-
Hofstede, G. (2001), Culture's Consequences: Comparing Values, Behaviors, Institutions and Organizations across Nations, 2nd ed., Sage Publications, Thousand Oaks, CA.
-
(2001)
Culture's Consequences: Comparing Values, Behaviors, Institutions and Organizations across Nations
-
-
Hofstede, G.1
-
31
-
-
0031329267
-
Resource-advantage theory: a snake swallowing its tail or a general theory of competition?
-
Hunt, S.D. and Morgan, R.M. (1997), “Resource-advantage theory: a snake swallowing its tail or a general theory of competition?”, Journal of Marketing, Vol. 61, October, pp. 74-82.
-
(1997)
Journal of Marketing
, vol.61
, Issue.October
, pp. 74-82
-
-
Hunt, S.D.1
Morgan, R.M.2
-
32
-
-
84966683455
-
-
8th ed. Harcourt Orlando, FL
-
Hutt, M.D. and Speh, T.W. (2004), Business Marketing Management, 8th ed., Harcourt, Orlando, FL.
-
(2004)
Business Marketing Management
-
-
Hutt, M.D.1
Speh, T.W.2
-
33
-
-
0000251132
-
Build customer relationships that last
-
Jackson, B.B. (1985), “Build customer relationships that last”, Harvard Business Review, Vol. 63 No. 6, pp. 120-8.
-
(1985)
Harvard Business Review
, vol.63
, Issue.6
, pp. 120-128
-
-
Jackson, B.B.1
-
34
-
-
84993025543
-
Mixing qualitative and quantitative methods: triangulation in action
-
Jick, T.D. (1979), “Mixing qualitative and quantitative methods: triangulation in action”, Administrative Science Quarterly, Vol. 24, pp. 602-10.
-
(1979)
Administrative Science Quarterly
, vol.24
, pp. 602-610
-
-
Jick, T.D.1
-
35
-
-
0002627471
-
Marketing and exchange
-
Johanson, J. and Mattsson, L.G. (1987), “Marketing and exchange”, Journal of Marketing, Vol. 41, October, pp. 3-18.
-
(1987)
Journal of Marketing
, vol.41
, Issue.October
, pp. 3-18
-
-
Johanson, J.1
Mattsson, L.G.2
-
36
-
-
0642325914
-
Philip Kotler explores the new marketing paradigm
-
Kotler, P. (1991), “Philip Kotler explores the new marketing paradigm”, Marketing Sciences Institute Review, Spring.
-
(1991)
Marketing Sciences Institute Review
, Issue.Spring
-
-
Kotler, P.1
-
37
-
-
27744590215
-
The power of power in supplier-retailer relationships
-
Kumar, N. (2005), “The power of power in supplier-retailer relationships”, Industrial Marketing Management, Vol. 34 No. 8, pp. 863-7.
-
(2005)
Industrial Marketing Management
, vol.34
, Issue.8
, pp. 863-867
-
-
Kumar, N.1
-
38
-
-
85107907642
-
The effects of supplier fairness on vulnerable sellers
-
Kumar, N., Scheer, L. and Steenkamp, J.E.M. (1995), “The effects of supplier fairness on vulnerable sellers”, Journal of Marketing Research, Vol. 32 No. 1, pp. 54-65.
-
(1995)
Journal of Marketing Research
, vol.32
, Issue.1
, pp. 54-65
-
-
Kumar, N.1
Scheer, L.2
Steenkamp, J.E.M.3
-
39
-
-
35348999228
-
Relationships within the supply chain: a case study
-
Lindgreen, A., Palmer, R.A. and Trienekens, J. (2005), “Relationships within the supply chain: a case study”, Journal on Chain and Network Science, Vol. 5 No. 2, pp. 85-100.
-
(2005)
Journal on Chain and Network Science
, vol.5
, Issue.2
, pp. 85-100
-
-
Lindgreen, A.1
Palmer, R.A.2
Trienekens, J.3
-
40
-
-
35349000311
-
Managing business to business relationships: an emerging model
-
Leek, S., Turnbull, P.W. and Naude, P. (2002), “Managing business to business relationships: an emerging model”, Proceedings of the 22nd IMP Conference, Dijon, France.
-
(2002)
Proceedings of the 22nd IMP Conference, Dijon, France
-
-
Leek, S.1
Turnbull, P.W.2
Naude, P.3
-
41
-
-
84992941037
-
Classifying relationships as successful and problematic: theoretical perspectives and managerial implications
-
Leek, S., Turnbull, P.W., Naude, P. and Ritter, T. (2005), “Classifying relationships as successful and problematic: theoretical perspectives and managerial implications”, Proceedings of the 25th IMP Conference, Rotterdam, The Netherlands.
-
(2005)
Proceedings of the 25th IMP Conference, Rotterdam, The Netherlands
-
-
Leek, S.1
Turnbull, P.W.2
Naude, P.3
Ritter, T.4
-
42
-
-
84993094738
-
Exploring NUD-IST for qualitative analysis
-
available at: www.nyu.edu/acf/pubs/connect/summer97/StatsLoPrNudistSum97.html.
-
LoPresti, F. (1997), “Exploring NUD-IST for qualitative analysis”, available at: www.nyu.edu/acf/pubs/connect/summer97/StatsLoPrNudistSum97.html.
-
(1997)
-
-
LoPresti, F.1
-
43
-
-
0002970421
-
Getting closer and nicer: partnerships in the supply chain
-
Matthyssens, P. and Van den Bulte, C. (1994), “Getting closer and nicer: partnerships in the supply chain”, Long Range Planning, Vol. 27 No. 1, pp. 72-83.
-
(1994)
Long Range Planning
, vol.27
, Issue.1
, pp. 72-83
-
-
Matthyssens, P.1
Van den Bulte, C.2
-
46
-
-
0037682752
-
Relationship marketing in practice
-
Morris, M.H., Brunyee, J. and Page, M. (1998), “Relationship marketing in practice”, Industrial Marketing Management, Vol. 27 No. 4, pp. 359-71.
-
(1998)
Industrial Marketing Management
, vol.27
, Issue.4
, pp. 359-371
-
-
Morris, M.H.1
Brunyee, J.2
Page, M.3
-
47
-
-
84986059563
-
Relationship marketing: a universal paradigm or management fad
-
Palmer, A.J. (1996), “Relationship marketing: a universal paradigm or management fad”, The Learning Organisation, Vol. 3 No. 3, pp. 18-25.
-
(1996)
The Learning Organisation
, vol.3
, Issue.3
, pp. 18-25
-
-
Palmer, A.J.1
-
48
-
-
7044235243
-
Segmentation: identification, intuition and implementation
-
Palmer, R.A. and Millier, P. (2004), “Segmentation: identification, intuition and implementation”, Industrial Marketing Management, Vol. 33 No. 8, pp. 779-85.
-
(2004)
Industrial Marketing Management
, vol.33
, Issue.8
, pp. 779-785
-
-
Palmer, R.A.1
Millier, P.2
-
49
-
-
1642600309
-
Integrating transactional and relational marketing exchange: a pluralistic perspective
-
Pels, J., Coviello, N. and Brodie, R. (2000), “Integrating transactional and relational marketing exchange: a pluralistic perspective”, Journal of Marketing Theory and Practice, Vol. 8 No. 3, pp. 11-20.
-
(2000)
Journal of Marketing Theory and Practice
, vol.8
, Issue.3
, pp. 11-20
-
-
Pels, J.1
Coviello, N.2
Brodie, R.3
-
50
-
-
0003641183
-
-
Irwin Chicago, IL
-
Pelton, L.E., Strutton, D. and Lumpkin, J.R. (1997), Marketing Channels: A Relationship Management Approach, Irwin, Chicago, IL.
-
(1997)
Marketing Channels: A Relationship Management Approach
-
-
Pelton, L.E.1
Strutton, D.2
Lumpkin, J.R.3
-
51
-
-
0020498123
-
Organisational life cycles and shifting criteria of effectiveness: some preliminary evidence
-
Quinn, R.E. and Cameron, K. (1983), “Organisational life cycles and shifting criteria of effectiveness: some preliminary evidence”, Management Science, Vol. 29 No. 1, pp. 33-51.
-
(1983)
Management Science
, vol.29
, Issue.1
, pp. 33-51
-
-
Quinn, R.E.1
Cameron, K.2
-
52
-
-
0442264896
-
Thinking about relationship marketing: where are we now?
-
Rao, S. and Perry, C. (2002), “Thinking about relationship marketing: where are we now?”, Journal of Business and Industrial Marketing, Vol. 17 No. 7, pp. 598-614.
-
(2002)
Journal of Business and Industrial Marketing
, vol.17
, Issue.7
, pp. 598-614
-
-
Rao, S.1
Perry, C.2
-
55
-
-
16244370134
-
Concept and theory formation in the social sciences
-
Random House New York, NY
-
Schutz, A. (1963), “Concept and theory formation in the social sciences”, in Nathanson, M.A. (Ed.), Philosophy of the Social Sciences, Random House, New York, NY.
-
(1963)
Philosophy of the Social Sciences
-
-
Schutz, A.1
Nathanson, M.A.2
-
58
-
-
3242707179
-
Suggestions for studying strategy process: a research note
-
Van de Ven, A.H. (1992), “Suggestions for studying strategy process: a research note”, Strategic Management Journal, Vol. 13, pp. 169-88.
-
(1992)
Strategic Management Journal
, vol.13
, pp. 169-188
-
-
Van de Ven, A.H.1
-
60
-
-
84993107003
-
The changing role of marketing competition
-
Webster, F.E. (1992), “The changing role of marketing competition”, Journal of Marketing, Vol. 56, October, pp. 1-17.
-
(1992)
Journal of Marketing
, vol.56
, Issue.October
, pp. 1-17
-
-
Webster, F.E.1
-
62
-
-
84859445200
-
The space between: towards a typology of interfirm relations
-
Young, L. and Wilkinson, I.F. (1997), “The space between: towards a typology of interfirm relations”, Journal of Business to Business Marketing, Vol. 4 No. 2, pp. 53-95.
-
(1997)
Journal of Business to Business Marketing
, vol.4
, Issue.2
, pp. 53-95
-
-
Young, L.1
Wilkinson, I.F.2
-
63
-
-
51249181946
-
Epistemological and methodological bases of naturalistic enquiry
-
Guba, E.G. and Lincoln, Y.S. (1982), “Epistemological and methodological bases of naturalistic enquiry”, Educational and Communication Technology Journal, Vol. 30 No. 4, pp. 233-52.
-
(1982)
Educational and Communication Technology Journal
, vol.30
, Issue.4
, pp. 233-252
-
-
Guba, E.G.1
Lincoln, Y.S.2
|