New Service Development: From Panoramas to Precision

European Management Journal

Volumn 25, Issue 5, 2007, Pages 370-383

  Smith, Anne M ^a   Fischbacher, Moira ^b   Wilson, Francis A ^c  

^a OPEN UNIVERSITY BUSINESS SCHOOL   (United Kingdom)

^b UNIVERSITY OF GLASGOW   (United Kingdom)

^c UNIVERSITY OF SALFORD   (United Kingdom)

Author keywords

Blueprinting; New service development; Prerequisites; Quality function deployment; Stage gate; Stakeholders

Indexed keywords

EID: 34548863664     PISSN: 02632373     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.emj.2007.06.007     Document Type: Article

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