메뉴 건너뛰기




Volumn 36, Issue 6, 2007, Pages 799-809

Effects of personalization and envelope color on response rate, speed and quality among a business population

Author keywords

Envelope color; Mail survey; Personalization; Response rate, speed and quality

Indexed keywords


EID: 34250317720     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.indmarman.2006.02.009     Document Type: Article
Times cited : (22)

References (57)
  • 3
    • 0005441014 scopus 로고    scopus 로고
    • Response rate in academic studies-a comparative analysis
    • Baruch Y. Response rate in academic studies-a comparative analysis. Human Relations 52 4 (1999) 421-438
    • (1999) Human Relations , vol.52 , Issue.4 , pp. 421-438
    • Baruch, Y.1
  • 4
    • 34250316724 scopus 로고    scopus 로고
    • Commentary: Conserving our previous resources
    • Bednall D.H.B. Commentary: Conserving our previous resources. European Journal of Marketing 36 7/8 (2002) 764-767
    • (2002) European Journal of Marketing , vol.36 , Issue.7-8 , pp. 764-767
    • Bednall, D.H.B.1
  • 5
    • 21944445740 scopus 로고    scopus 로고
    • Questionnaire colour and mail survey response rate
    • Buttle F., and Thomas G. Questionnaire colour and mail survey response rate. Journal of the Market Research Society 39 4 (1997) 625-626
    • (1997) Journal of the Market Research Society , vol.39 , Issue.4 , pp. 625-626
    • Buttle, F.1    Thomas, G.2
  • 6
    • 0039002802 scopus 로고    scopus 로고
    • The effect of personalisation on mailed questionnaire response rates
    • Byrom J., and Bennison D. The effect of personalisation on mailed questionnaire response rates. International Journal of Market Research 42 3 (2000) 357-363
    • (2000) International Journal of Market Research , vol.42 , Issue.3 , pp. 357-363
    • Byrom, J.1    Bennison, D.2
  • 7
    • 0000596143 scopus 로고
    • A reassessment of the effects of appeals on response to mail surveys
    • Childers T.L., Pride W.M., and Ferrell O.C. A reassessment of the effects of appeals on response to mail surveys. Journal of Marketing Research 17 3 (1980) 365-370
    • (1980) Journal of Marketing Research , vol.17 , Issue.3 , pp. 365-370
    • Childers, T.L.1    Pride, W.M.2    Ferrell, O.C.3
  • 9
    • 0034179379 scopus 로고    scopus 로고
    • Riding the wave: Response rates and the effects of time intervals between successive mail survey follow-up efforts
    • Claycomb C., Porter S.S., and Martin C.L. Riding the wave: Response rates and the effects of time intervals between successive mail survey follow-up efforts. Journal of Business Research 48 2 (2000) 157-162
    • (2000) Journal of Business Research , vol.48 , Issue.2 , pp. 157-162
    • Claycomb, C.1    Porter, S.S.2    Martin, C.L.3
  • 10
    • 0036236958 scopus 로고    scopus 로고
    • Enhancing survey response rates at the executive level: Are employee- or consumer-level techniques effective?
    • Cycyota C.S., and Harrison D.A. Enhancing survey response rates at the executive level: Are employee- or consumer-level techniques effective?. Journal of Management 28 2 (2002) 151-176
    • (2002) Journal of Management , vol.28 , Issue.2 , pp. 151-176
    • Cycyota, C.S.1    Harrison, D.A.2
  • 11
    • 0037828469 scopus 로고    scopus 로고
    • Raising response rates in mail surveys of small business owners: Results of an experiment
    • Dennis Jr., W. J., Jr. W.J. Raising response rates in mail surveys of small business owners: Results of an experiment. Journal of Small Business Management 41 3 (2003) 278-295
    • (2003) Journal of Small Business Management , vol.41 , Issue.3 , pp. 278-295
    • Dennis Jr., W. J., Jr., W.J.1
  • 14
    • 0000388430 scopus 로고
    • Contribution of personalization to mail questionnaire response as an element of a previously tested method
    • Dillman D.A., and Frey J.H. Contribution of personalization to mail questionnaire response as an element of a previously tested method. Journal of Applied Psychology 59 3 (1974) 297-301
    • (1974) Journal of Applied Psychology , vol.59 , Issue.3 , pp. 297-301
    • Dillman, D.A.1    Frey, J.H.2
  • 15
    • 0030366188 scopus 로고    scopus 로고
    • Effects of benefits appeals, mandatory appeals and variations in statements of confidentiality on completion rates for census questionnaires
    • Dillman D.A., Singer E., Clark J.R., and Treat J.B. Effects of benefits appeals, mandatory appeals and variations in statements of confidentiality on completion rates for census questionnaires. Public Opinion Quarterly 60 3 (1996) 376-389
    • (1996) Public Opinion Quarterly , vol.60 , Issue.3 , pp. 376-389
    • Dillman, D.A.1    Singer, E.2    Clark, J.R.3    Treat, J.B.4
  • 16
    • 0043259926 scopus 로고    scopus 로고
    • Increasing mail survey response rates from an industrial population. A cost-effectiveness analysis of four follow-up techniques
    • Erdogan B.Z., and Baker M.J. Increasing mail survey response rates from an industrial population. A cost-effectiveness analysis of four follow-up techniques. Industrial Marketing Management 31 1 (2001) 65-73
    • (2001) Industrial Marketing Management , vol.31 , Issue.1 , pp. 65-73
    • Erdogan, B.Z.1    Baker, M.J.2
  • 17
    • 46149144893 scopus 로고
    • Data collection methods: Mail surveys
    • Ferber R. (Ed), McGraw-Hill, New York
    • Erdos P.L. Data collection methods: Mail surveys. In: Ferber R. (Ed). Handbook of marketing research (1974), McGraw-Hill, New York 2-9-2-104
    • (1974) Handbook of marketing research
    • Erdos, P.L.1
  • 18
    • 0002362368 scopus 로고    scopus 로고
    • The effect of reassured anonymity and sponsor on mail survey response rate and speed with a business population
    • Faria A.J., and Dickinson J.R. The effect of reassured anonymity and sponsor on mail survey response rate and speed with a business population. Journal of Business and Industrial Marketing 11 1 (1996) 66-76
    • (1996) Journal of Business and Industrial Marketing , vol.11 , Issue.1 , pp. 66-76
    • Faria, A.J.1    Dickinson, J.R.2
  • 19
    • 0002285006 scopus 로고
    • Increasing mail survey response rates: Methods for small business management
    • Forsgren R.A. Increasing mail survey response rates: Methods for small business management. Journal of Small Business Management 27 4 (1989) 61-66
    • (1989) Journal of Small Business Management , vol.27 , Issue.4 , pp. 61-66
    • Forsgren, R.A.1
  • 20
    • 0000100092 scopus 로고
    • Obtaining cooperation in a survey of business executives
    • Forsythe J.B. Obtaining cooperation in a survey of business executives. Journal of Marketing Research 14 3 (1977) 370-373
    • (1977) Journal of Marketing Research , vol.14 , Issue.3 , pp. 370-373
    • Forsythe, J.B.1
  • 21
    • 0001071136 scopus 로고
    • Mail survey response rate: A meta-analysis of selected techniques for inducing response
    • Fox R.J., Crask M.R., and Kim J. Mail survey response rate: A meta-analysis of selected techniques for inducing response. Public Opinion Quarterly 52 4 (1988) 467-491
    • (1988) Public Opinion Quarterly , vol.52 , Issue.4 , pp. 467-491
    • Fox, R.J.1    Crask, M.R.2    Kim, J.3
  • 22
    • 22944492365 scopus 로고    scopus 로고
    • The effect of covering letter personalisation in mail surveys
    • Gendall P. The effect of covering letter personalisation in mail surveys. International Journal of Market Research 47 4 (2005) 367-381
    • (2005) International Journal of Market Research , vol.47 , Issue.4 , pp. 367-381
    • Gendall, P.1
  • 23
    • 22444451975 scopus 로고    scopus 로고
    • The tea bag experiment: More evidence on incentives in mail surveys
    • Gendall P., Hoek J., and Brennan M. The tea bag experiment: More evidence on incentives in mail surveys. Journal of the Market Research Society 40 4 (1998) 347-351
    • (1998) Journal of the Market Research Society , vol.40 , Issue.4 , pp. 347-351
    • Gendall, P.1    Hoek, J.2    Brennan, M.3
  • 24
    • 21844485022 scopus 로고
    • The effect of appeal, complexity and tone in a mail survey covering letter
    • Gendall P., Hoek J., and Esslemont D. The effect of appeal, complexity and tone in a mail survey covering letter. Journal of the Market Research Society 37 3 (1995) 251-262
    • (1995) Journal of the Market Research Society , vol.37 , Issue.3 , pp. 251-262
    • Gendall, P.1    Hoek, J.2    Esslemont, D.3
  • 25
    • 84990385394 scopus 로고    scopus 로고
    • Communication audits in the age of the internet
    • Goldhaber G.M. Communication audits in the age of the internet. Management Communication Quarterly 15 3 (2002) 451-457
    • (2002) Management Communication Quarterly , vol.15 , Issue.3 , pp. 451-457
    • Goldhaber, G.M.1
  • 26
    • 0034147887 scopus 로고    scopus 로고
    • Likelihood of participating in mail survey research. Business respondents' perspectives
    • Greer T.V., Chuchinprakarn N., and Seshadri S. Likelihood of participating in mail survey research. Business respondents' perspectives. Industrial Marketing Management 29 2 (2000) 97-109
    • (2000) Industrial Marketing Management , vol.29 , Issue.2 , pp. 97-109
    • Greer, T.V.1    Chuchinprakarn, N.2    Seshadri, S.3
  • 27
    • 38149147770 scopus 로고
    • Effects of source and paper color on response rates in mail surveys
    • Greer T.V., and Lohtia R. Effects of source and paper color on response rates in mail surveys. Industrial Marketing Management 23 1 (1994) 47-54
    • (1994) Industrial Marketing Management , vol.23 , Issue.1 , pp. 47-54
    • Greer, T.V.1    Lohtia, R.2
  • 28
    • 0001665632 scopus 로고
    • Factors affecting response rates to mailed questionnaires: A comprehensive literature review
    • Harvey L. Factors affecting response rates to mailed questionnaires: A comprehensive literature review. Journal of the Market Research Society 29 3 (1987) 341-353
    • (1987) Journal of the Market Research Society , vol.29 , Issue.3 , pp. 341-353
    • Harvey, L.1
  • 29
    • 21844485937 scopus 로고
    • Receiving and responding to a mail survey: A phenomenological examination
    • Helgeson J.G. Receiving and responding to a mail survey: A phenomenological examination. Journal of the Market Research Society 36 4 (1994) 339-347
    • (1994) Journal of the Market Research Society , vol.36 , Issue.4 , pp. 339-347
    • Helgeson, J.G.1
  • 30
    • 0036112904 scopus 로고    scopus 로고
    • Determinants of mail-survey response: Survey design factors and respondent factors
    • Helgeson J.G., Voss K.E., and Terpening W.D. Determinants of mail-survey response: Survey design factors and respondent factors. Psychology and Marketing 19 3 (2002) 303-328
    • (2002) Psychology and Marketing , vol.19 , Issue.3 , pp. 303-328
    • Helgeson, J.G.1    Voss, K.E.2    Terpening, W.D.3
  • 31
    • 0000564053 scopus 로고
    • The effects of a prior and coloured questionnaire paper on mail survey response rates
    • Jobber D., and Sanderson S. The effects of a prior and coloured questionnaire paper on mail survey response rates. Journal of the Market Research Society 25 4 (1983) 339-349
    • (1983) Journal of the Market Research Society , vol.25 , Issue.4 , pp. 339-349
    • Jobber, D.1    Sanderson, S.2
  • 32
    • 2842599038 scopus 로고    scopus 로고
    • An investigation into the effect of questionnaire identification numbers in consumer mail surveys
    • Kalafatis S., and Blankson C. An investigation into the effect of questionnaire identification numbers in consumer mail surveys. Journal of the Market Research Society 38 3 (1996) 277-284
    • (1996) Journal of the Market Research Society , vol.38 , Issue.3 , pp. 277-284
    • Kalafatis, S.1    Blankson, C.2
  • 33
    • 0042512367 scopus 로고    scopus 로고
    • Total cost/response rate trade-offs in mail survey research: Impact of follow-up mailings and monetary incentives
    • Larson P.D., and Chow G. Total cost/response rate trade-offs in mail survey research: Impact of follow-up mailings and monetary incentives. Industrial Marketing Management 32 7 (2003) 533-537
    • (2003) Industrial Marketing Management , vol.32 , Issue.7 , pp. 533-537
    • Larson, P.D.1    Chow, G.2
  • 34
    • 51249179748 scopus 로고
    • A multifactor experiment on the generalizability of direct mail advertising response techniques to mail survey design
    • Little T.E., and Pressley M.M. A multifactor experiment on the generalizability of direct mail advertising response techniques to mail survey design. Journal of the Academy of Marketing Science 8 4 (1980) 390-404
    • (1980) Journal of the Academy of Marketing Science , vol.8 , Issue.4 , pp. 390-404
    • Little, T.E.1    Pressley, M.M.2
  • 35
    • 27944470931 scopus 로고    scopus 로고
    • Assessing the effects of an advance letter for a personal interview survey
    • Lynn P., Turner R., and Smith P. Assessing the effects of an advance letter for a personal interview survey. Journal of the Market Research Society 40 3 (1998) 265-272
    • (1998) Journal of the Market Research Society , vol.40 , Issue.3 , pp. 265-272
    • Lynn, P.1    Turner, R.2    Smith, P.3
  • 36
    • 21844521972 scopus 로고
    • The impact of topic interest on mail survey response behaviour
    • Martin C.L. The impact of topic interest on mail survey response behaviour. Journal of the Market Research Society 36 4 (1994) 327-338
    • (1994) Journal of the Market Research Society , vol.36 , Issue.4 , pp. 327-338
    • Martin, C.L.1
  • 37
    • 0000863506 scopus 로고
    • Type of transmittal letter and questionnaire color as two variables influencing response rates in a mail survey
    • Matteson M.T. Type of transmittal letter and questionnaire color as two variables influencing response rates in a mail survey. Journal of Applied Psychology 59 4 (1974) 535-536
    • (1974) Journal of Applied Psychology , vol.59 , Issue.4 , pp. 535-536
    • Matteson, M.T.1
  • 38
    • 0031857137 scopus 로고    scopus 로고
    • Postal surveys versus electronic mail surveys-the tortoise and the hare revisited
    • Mavis B.E., and Brocato J.J. Postal surveys versus electronic mail surveys-the tortoise and the hare revisited. Evaluation and the Health Professions 21 3 (1998) 393-408
    • (1998) Evaluation and the Health Professions , vol.21 , Issue.3 , pp. 393-408
    • Mavis, B.E.1    Brocato, J.J.2
  • 39
    • 0000482562 scopus 로고
    • The effect of using questionnaire identification code and message about non-response follow-up plans on mail survey response characteristics
    • McKee D.O. The effect of using questionnaire identification code and message about non-response follow-up plans on mail survey response characteristics. Journal of the Market Research Society 34 2 (1992) 179-191
    • (1992) Journal of the Market Research Society , vol.34 , Issue.2 , pp. 179-191
    • McKee, D.O.1
  • 40
    • 34250330509 scopus 로고    scopus 로고
    • The benefit of innovative DM: Direct marketing companies are realising that envelopes play a vital role in the success of DM campaigns
    • McLuhan R. The benefit of innovative DM: Direct marketing companies are realising that envelopes play a vital role in the success of DM campaigns. Marketing (2001, Nov 15) 31
    • (2001) Marketing , pp. 31
    • McLuhan, R.1
  • 41
    • 0036395056 scopus 로고    scopus 로고
    • Gaining insight on business and organisational behaviour: The qualitative dimension
    • McPhee N. Gaining insight on business and organisational behaviour: The qualitative dimension. International Journal of Market Research 44 1 (2002) 53-70
    • (2002) International Journal of Market Research , vol.44 , Issue.1 , pp. 53-70
    • McPhee, N.1
  • 42
    • 51249181104 scopus 로고
    • Addressing procedures as a mail survey response inducement technique
    • Neider L.L., and Sugrue P.K. Addressing procedures as a mail survey response inducement technique. Journal of the Academy of Marketing Science 11 4 (1983) 455-460
    • (1983) Journal of the Academy of Marketing Science , vol.11 , Issue.4 , pp. 455-460
    • Neider, L.L.1    Sugrue, P.K.2
  • 43
    • 51249183101 scopus 로고
    • Care needed when selecting response inducements in mail surveys of commercial populations
    • Pressley M.M. Care needed when selecting response inducements in mail surveys of commercial populations. Journal of the Academy of Marketing Science 6 4 (1978) 336-343
    • (1978) Journal of the Academy of Marketing Science , vol.6 , Issue.4 , pp. 336-343
    • Pressley, M.M.1
  • 44
    • 0040189885 scopus 로고
    • Nonresponse in mail surveys: An integrative review
    • Ratneshwar S., and Stewart D. Nonresponse in mail surveys: An integrative review. Applied Marketing Research 29 3 (1989) 37-46
    • (1989) Applied Marketing Research , vol.29 , Issue.3 , pp. 37-46
    • Ratneshwar, S.1    Stewart, D.2
  • 45
    • 21844487520 scopus 로고
    • Confidentiality assurances and response: A quantitative review of the experimental literature
    • Singer E., Von Thurn D.R., and Miller E.R. Confidentiality assurances and response: A quantitative review of the experimental literature. Public Opinion Quarterly 59 1 (1995) 66-77
    • (1995) Public Opinion Quarterly , vol.59 , Issue.1 , pp. 66-77
    • Singer, E.1    Von Thurn, D.R.2    Miller, E.R.3
  • 46
    • 0032282676 scopus 로고    scopus 로고
    • Development of a standard e-mail methodology
    • Schafer D.R., and Dillman D.A. Development of a standard e-mail methodology. Public Opinion Quarterly 62 3 (1998) 378-397
    • (1998) Public Opinion Quarterly , vol.62 , Issue.3 , pp. 378-397
    • Schafer, D.R.1    Dillman, D.A.2
  • 47
    • 0008926066 scopus 로고
    • Multiple prior notifications, personalization and reminder surveys: Do they have an effect on survey response rates?
    • Sutton R.J., and Zeits L.L. Multiple prior notifications, personalization and reminder surveys: Do they have an effect on survey response rates?. Marketing Research: A Magazine of Management and Application 4 4 (1992) 14-21
    • (1992) Marketing Research: A Magazine of Management and Application , vol.4 , Issue.4 , pp. 14-21
    • Sutton, R.J.1    Zeits, L.L.2
  • 48
    • 3242828539 scopus 로고    scopus 로고
    • The effect of a preliminary notification letter on response to a postal survey of young people
    • Taylor S., and Lynn P. The effect of a preliminary notification letter on response to a postal survey of young people. Journal of the Market Research Society 40 2 (1998) 165-173
    • (1998) Journal of the Market Research Society , vol.40 , Issue.2 , pp. 165-173
    • Taylor, S.1    Lynn, P.2
  • 50
    • 22444456294 scopus 로고    scopus 로고
    • Comparing the response rate, response speed and response quality of two methods of sending questionnaires: E-mail vs mail
    • Tse A.C.B. Comparing the response rate, response speed and response quality of two methods of sending questionnaires: E-mail vs mail. Journal of the Market Research Society 40 4 (1998) 353-361
    • (1998) Journal of the Market Research Society , vol.40 , Issue.4 , pp. 353-361
    • Tse, A.C.B.1
  • 51
    • 21844511217 scopus 로고
    • A comparison of the effectiveness of mail and facsimile as survey media on response rate, speed and quality
    • Tse A., Ching R., Ding Y.-B., Fong R., and Yeung E. A comparison of the effectiveness of mail and facsimile as survey media on response rate, speed and quality. Journal of the Market Research Society 36 4 (1994) 349-355
    • (1994) Journal of the Market Research Society , vol.36 , Issue.4 , pp. 349-355
    • Tse, A.1    Ching, R.2    Ding, Y.-B.3    Fong, R.4    Yeung, E.5
  • 52
    • 21844500238 scopus 로고
    • Effects of a prepaid nonmonetary incentive on response rates and response quality in a face-to-face survey
    • Willimack D.K., Schuman H., Pennell B.-E., and Lepkowski J.M. Effects of a prepaid nonmonetary incentive on response rates and response quality in a face-to-face survey. Public Opinion Quarterly 59 1 (1995) 78-92
    • (1995) Public Opinion Quarterly , vol.59 , Issue.1 , pp. 78-92
    • Willimack, D.K.1    Schuman, H.2    Pennell, B.-E.3    Lepkowski, J.M.4
  • 53
    • 0032249977 scopus 로고    scopus 로고
    • Enhancing response rates to a smoking survey for enlisted US navy women
    • Woodruff S.I., Edwards C.C., and Conway T.L. Enhancing response rates to a smoking survey for enlisted US navy women. Evaluation Review 22 6 (1998) 780-791
    • (1998) Evaluation Review , vol.22 , Issue.6 , pp. 780-791
    • Woodruff, S.I.1    Edwards, C.C.2    Conway, T.L.3
  • 55
    • 0002950915 scopus 로고
    • The effects of address personalisation on mailed questionnaires response rate, time and quality
    • Wunder G.C., and Wynn G.W. The effects of address personalisation on mailed questionnaires response rate, time and quality. Journal of the Market Research Society 30 1 (1988) 95-101
    • (1988) Journal of the Market Research Society , vol.30 , Issue.1 , pp. 95-101
    • Wunder, G.C.1    Wynn, G.W.2
  • 57
    • 0002827994 scopus 로고
    • A quantitative review of research design effects on response rates to questionnaires
    • Yu J., and Cooper H. A quantitative review of research design effects on response rates to questionnaires. Journal of Marketing Research 20 1 (1983) 36-44
    • (1983) Journal of Marketing Research , vol.20 , Issue.1 , pp. 36-44
    • Yu, J.1    Cooper, H.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.