Using customer contact center technicians to measure the effectiveness of online help systems

Technical Communication

Volumn 54, Issue 2, 2007, Pages 201-209

  Downing, Joe ^a  

^a SOUTHERN METHODIST UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 34250200061     PISSN: 00493155     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (41)

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