Fear and loathing of the help menu: A usability test of online help

Technical Communication

Volumn 45, Issue 2, 1998, Pages 168-179

  Grayling, Trevor ^a  

^a NONE

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Indexed keywords

EID: 0038358557     PISSN: 00493155     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (10)

1. Bowie, J. 1996. "Information engineering: Using information to drive design." Intercom 43 (May):8.
2. Carroll, J. M., and M. B. Rosson. 1987. "The paradox of the active user." In Interfacing thought: Cognitive aspects of human-computer interaction, edited by J. M. Carroll. Cambridge, MA: MIT Press/Bradford Books, pp. 80-111.
3. Carroll, J. M. 1990. The Nurnberg funnel: Designing minimalist instruction for practical computer skill. Cambridge, MA: MIT Press.
4. Ness, K. B., and S. A. Butler. 1997. "Testing the usability of software documentation." Intercom 44 (October):19.
5. Norman, D. A. 1988. The design of everyday things. New York, NY: Doubleday.
6. Rettig, M. 1991. "Nobody reads documentation." Communications of the ACM 34, no. 7:19-24.
7. Rosenberg, D., and L. Friedland. 1994. "Usability at Borland: Building best of breed products." In Usability in practice, edited by M. E. Wiklund. San Diego, CA: Academic Press, pp. 261-292.
8. Sellen, A., and A. Nichol. 1990. "Building user-centered on-line help." In The art of human-computer interface design, edited by B. Laurel. Menlo Park, CA: Addison-Wesley, pp. 143-153.
9. Spool, J. M. 1996. "Tips and Hints." Eye for design 3 (May/ June):5.
10. Zetie, C. 1995. Practical user interface design. London: McGraw-Hill International (UK). p. 230.