Summarizing technical support documents for search: Expert and user studies

IBM Systems Journal

Volumn 43, Issue 3, 2004, Pages 564-586

  Wolf, C G ^a   Alpert, S R ^a   Vergo, J G ^a   Kozakov, L ^a   Doganata, Y ^a  

^a IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DATA STRUCTURES; HEURISTIC PROGRAMMING; QUERY LANGUAGES; SEARCH ENGINES; SEMANTICS; USABILITY ENGINEERING; WEBSITES;

SEARCH QUERIES; SEMANTIC STRUCTURE; TECHNICAL SUPPORT DOCUMENTS;

ONLINE SEARCHING;

EID: 7444251756     PISSN: 00188670     EISSN: None     Source Type: Journal    
DOI: 10.1147/sj.433.0564     Document Type: Article

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