Human work in call centres: A challenge for cognitive ergonomics

Theoretical Issues in Ergonomics Science

Volumn 2, Issue 3, 2001, Pages 223-237

  Bagnara, Sebastiano ^a   Marti, Patrizia ^a  

^a UNIVERSITY OF SIENA   (Italy)

Author keywords

Call centre; Distributed cognition; Ergonomics; Organizational memory

Indexed keywords

EID: 85008841954     PISSN: 1463922X     EISSN: 1464536X     Source Type: Journal    
DOI: 10.1080/14639220110104943     Document Type: Article

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