메뉴 건너뛰기




Volumn 18, Issue 2, 2007, Pages 297-314

From iron cage to iron shield? How bureaucracy enables temporal flexibility for professional service workers

Author keywords

Bureaucracy; Client hand offs; Organizational processes; Professional service work; Temporal flexibility

Indexed keywords


EID: 34247549756     PISSN: 10477039     EISSN: 15265455     Source Type: Journal    
DOI: 10.1287/orsc.1060.0226     Document Type: Article
Times cited : (108)

References (93)
  • 2
    • 0346882171 scopus 로고    scopus 로고
    • Market, hierarchy and trust: The knowledge economy and the future of capitalism
    • Adler, P. 2002. Market, hierarchy and trust: The knowledge economy and the future of capitalism. Organ. Sci. 12(2) 215-234.
    • (2002) Organ. Sci , vol.12 , Issue.2 , pp. 215-234
    • Adler, P.1
  • 3
    • 34247474657 scopus 로고    scopus 로고
    • Beyond hacker idiocy: A new community in software development
    • C. Heckscher, P. S. Adler, eds, Oxford University Press, Oxford, UK
    • Adler, P. 2006. Beyond hacker idiocy: A new community in software development. C. Heckscher, P. S. Adler, eds. The Firm as a Collaborative Community: Reconstructing Trust in the Knowledge Economy. Oxford University Press, Oxford, UK, 198-259.
    • (2006) The Firm as a Collaborative Community: Reconstructing Trust in the Knowledge Economy , pp. 198-259
    • Adler, P.1
  • 4
    • 0030306446 scopus 로고    scopus 로고
    • Two types of bureaucracy: Enabling and coercive
    • Adler, P., B. Borys. 1996. Two types of bureaucracy: Enabling and coercive. Admin. Sci. Quart. 41(1) 61-89.
    • (1996) Admin. Sci. Quart , vol.41 , Issue.1 , pp. 61-89
    • Adler, P.1    Borys, B.2
  • 5
    • 0033433503 scopus 로고    scopus 로고
    • Flexibility versus efficiency? A case study of model changeovers in the Toyota production system
    • Adler, P., B. Goldoftas, D. Levine. 1999. Flexibility versus efficiency? A case study of model changeovers in the Toyota production system. Organ. Sci. 10(1) 43-68.
    • (1999) Organ. Sci , vol.10 , Issue.1 , pp. 43-68
    • Adler, P.1    Goldoftas, B.2    Levine, D.3
  • 6
    • 0020183802 scopus 로고
    • Input uncertainty and organizational coordination in hospital emergency units
    • Argote, L. 1982. Input uncertainty and organizational coordination in hospital emergency units. Admin. Sci. Quart. 27(3) 420-434.
    • (1982) Admin. Sci. Quart , vol.27 , Issue.3 , pp. 420-434
    • Argote, L.1
  • 7
    • 0002443925 scopus 로고    scopus 로고
    • Knowledge transfer: A basis for competitive advantage in firms
    • Argote, L., P. Ingram. 2000. Knowledge transfer: A basis for competitive advantage in firms. Organ. Behav. Human Decision Processes 82 150-169.
    • (2000) Organ. Behav. Human Decision Processes , vol.82 , pp. 150-169
    • Argote, L.1    Ingram, P.2
  • 10
    • 0141674125 scopus 로고    scopus 로고
    • Bringing work back in
    • Barley, S., O. Kunda. 2001. Bringing work back in. Organ. Sci. 12(1) 76-95.
    • (2001) Organ. Sci , vol.12 , Issue.1 , pp. 76-95
    • Barley, S.1    Kunda, O.2
  • 11
    • 0037968358 scopus 로고    scopus 로고
    • Human resource practices as predictors of work/family outcomes and employee turnover
    • Batt, R., M. Valcour. 2003. Human resource practices as predictors of work/family outcomes and employee turnover. Indust. Relations 42(2) 189-220.
    • (2003) Indust. Relations , vol.42 , Issue.2 , pp. 189-220
    • Batt, R.1    Valcour, M.2
  • 12
    • 1842478861 scopus 로고    scopus 로고
    • Object lessons: Workplace artifacts as representations of occupational jurisdiction
    • Bechky, B. 2003. Object lessons: Workplace artifacts as representations of occupational jurisdiction. Amer. J. Social 109 720-752.
    • (2003) Amer. J. Social , vol.109 , pp. 720-752
    • Bechky, B.1
  • 13
    • 33644595202 scopus 로고    scopus 로고
    • Gaffers, gofers, and grips: Role-based coordination in temporary organizations
    • Bechky, B. 2006. Gaffers, gofers, and grips: Role-based coordination in temporary organizations. Organ. Sci. 17(1) 3-21.
    • (2006) Organ. Sci , vol.17 , Issue.1 , pp. 3-21
    • Bechky, B.1
  • 15
    • 33746772945 scopus 로고    scopus 로고
    • Temporal flexibility and careers: The role of largescale organizations in the practicing physician labor market
    • Forthcoming
    • Briscoe, F. 2006. Temporal flexibility and careers: The role of largescale organizations in the practicing physician labor market. Indust. Labor Relations Rev. Forthcoming.
    • (2006) Indust. Labor Relations Rev
    • Briscoe, F.1
  • 17
    • 18844430518 scopus 로고    scopus 로고
    • Managers' mobility and market interface: The effect of managers' career mobility on the dissolution of market ties
    • Broschak, J. 2004. Managers' mobility and market interface: The effect of managers' career mobility on the dissolution of market ties. Admin. Sci. Quart. 49(4) 608-640.
    • (2004) Admin. Sci. Quart , vol.49 , Issue.4 , pp. 608-640
    • Broschak, J.1
  • 18
    • 0036638032 scopus 로고    scopus 로고
    • A pragmatic view of knowledge and boundaries: Boundary objects in new product development
    • Carlile, P. 2002. A pragmatic view of knowledge and boundaries: Boundary objects in new product development. Organ. Sci. 13(4) 442-455.
    • (2002) Organ. Sci , vol.13 , Issue.4 , pp. 442-455
    • Carlile, P.1
  • 19
    • 7544248475 scopus 로고    scopus 로고
    • Transferring, translating and transforming: An integrative framework for managing knowledge across boundaries
    • Carlile, P. 2004. Transferring, translating and transforming: An integrative framework for managing knowledge across boundaries. Organ. Sci. 15(5) 555-568.
    • (2004) Organ. Sci , vol.15 , Issue.5 , pp. 555-568
    • Carlile, P.1
  • 20
    • 0026567672 scopus 로고
    • Balancing incentives: How should physicians be reimbursed?
    • Casalino, L. 1992. Balancing incentives: How should physicians be reimbursed? J. Amer. Medical Assoc. 267 403-405.
    • (1992) J. Amer. Medical Assoc , vol.267 , pp. 403-405
    • Casalino, L.1
  • 21
    • 0042835776 scopus 로고    scopus 로고
    • Benefits and barriers to large medical group practice in the United States
    • Casalino, L., K. Devers, T. Lake, M. Reed, J. Stoddard. 2003. Benefits and barriers to large medical group practice in the United States. Arch. Internal Medicine 163 1958-1964.
    • (2003) Arch. Internal Medicine , vol.163 , pp. 1958-1964
    • Casalino, L.1    Devers, K.2    Lake, T.3    Reed, M.4    Stoddard, J.5
  • 22
    • 0008622247 scopus 로고    scopus 로고
    • Development of expertise in medical practice
    • R. Stemberg, J. Horvath, eds, Lawrence Erlbaum & Associates, Mahwah, NJ
    • Cimino, J. 1999. Development of expertise in medical practice. R. Stemberg, J. Horvath, eds. Tacit Knowledge in Professional Practice. Lawrence Erlbaum & Associates, Mahwah, NJ, 101-120.
    • (1999) Tacit Knowledge in Professional Practice , pp. 101-120
    • Cimino, J.1
  • 23
    • 84923807825 scopus 로고
    • On the microfoundations of macrosociology
    • Collins, R. 1981. On the microfoundations of macrosociology. Amer. J. Social. 86(5) 984-1014.
    • (1981) Amer. J. Social , vol.86 , Issue.5 , pp. 984-1014
    • Collins, R.1
  • 24
    • 0031513446 scopus 로고    scopus 로고
    • A coordination theory approach to organizational process design
    • Crowston, K. 1997. A coordination theory approach to organizational process design. Organ. Sci. 8(2) 157-175.
    • (1997) Organ. Sci , vol.8 , Issue.2 , pp. 157-175
    • Crowston, K.1
  • 26
    • 0038418047 scopus 로고    scopus 로고
    • If you can use them: Flexibility policies, organizational commitment and perceived performance
    • Eaton, S. 2003. If you can use them: Flexibility policies, organizational commitment and perceived performance. Indust. Relations 42 145-167.
    • (2003) Indust. Relations , vol.42 , pp. 145-167
    • Eaton, S.1
  • 27
    • 85054353133 scopus 로고    scopus 로고
    • Methodological fit in organizational field research
    • Forthcoming
    • Edmondson, A., S. McManus. 2007. Methodological fit in organizational field research. Acad. Management Rev. Forthcoming.
    • (2007) Acad. Management Rev
    • Edmondson, A.1    McManus, S.2
  • 28
    • 0141873015 scopus 로고    scopus 로고
    • Learning how and learning what: Effects of tacit and codified knowledge on performance improvement following technology adoption
    • Edmondson, A. C., A. B. Winslow, R. M. Bohmer, G. P. Pisano. 2003. Learning how and learning what: Effects of tacit and codified knowledge on performance improvement following technology adoption. Decision Sci. 34 197-223.
    • (2003) Decision Sci , vol.34 , pp. 197-223
    • Edmondson, A.C.1    Winslow, A.B.2    Bohmer, R.M.3    Pisano, G.P.4
  • 30
    • 0033199833 scopus 로고    scopus 로고
    • Mindful practice
    • Epstein, R. 1999. Mindful practice. J. Amer. Medical Assoc. 282(9) 833-839.
    • (1999) J. Amer. Medical Assoc , vol.282 , Issue.9 , pp. 833-839
    • Epstein, R.1
  • 31
    • 9944252264 scopus 로고    scopus 로고
    • Beach time, bridge time, and billable hours: The temporal structure of technical contracting
    • Evans, J., G. Kunda, S. Barley. 2004. Beach time, bridge time, and billable hours: The temporal structure of technical contracting. Admin. Sci. Quart. 49(1) 1-38.
    • (2004) Admin. Sci. Quart , vol.49 , Issue.1 , pp. 1-38
    • Evans, J.1    Kunda, G.2    Barley, S.3
  • 32
    • 52649124643 scopus 로고    scopus 로고
    • Families and Work Institute FWI, American Business Collaborative, Watertown, MA
    • Families and Work Institute (FWI). 2005. Generations and gender in the workplace: An issue brief. American Business Collaborative, Watertown, MA. http://www.abcdependentcare.com/docs/ABC-generation-gender-workplace.pdf.
    • (2005) Generations and gender in the workplace: An issue brief
  • 33
    • 84915844869 scopus 로고
    • The changing nature of professional control
    • Freidson, E. 1984. The changing nature of professional control. Amer. Rev. Social. 10 1-20.
    • (1984) Amer. Rev. Social , vol.10 , pp. 1-20
    • Freidson, E.1
  • 34
    • 0004184891 scopus 로고
    • National Bureau of Economic Research, Columbia University Press, New York
    • Fuchs, V. 1968. The Service Economy. National Bureau of Economic Research, Columbia University Press, New York.
    • (1968) The Service Economy
    • Fuchs, V.1
  • 37
    • 84892298997 scopus 로고
    • Technological and organizational designs for realizing economies of substitution
    • Garud, R., A. Kumaraswamy. 1995. Technological and organizational designs for realizing economies of substitution. Strategic Management J. 16 93-109.
    • (1995) Strategic Management J , vol.16 , pp. 93-109
    • Garud, R.1    Kumaraswamy, A.2
  • 38
    • 0036870966 scopus 로고    scopus 로고
    • Coordinating mechanisms in care provider groups: Relational coordination as a mediator and input uncertainty as a moderator of performance effects
    • Gittell, J. H. 2003. Coordinating mechanisms in care provider groups: Relational coordination as a mediator and input uncertainty as a moderator of performance effects. Management Sci. 48(11) 1408-1426.
    • (2003) Management Sci , vol.48 , Issue.11 , pp. 1408-1426
    • Gittell, J.H.1
  • 40
    • 0031497754 scopus 로고    scopus 로고
    • The family responsive workplace
    • Glass, J., S. B. Estes. 1997. The family responsive workplace. Ann. Rev. Social. 23289-313.
    • (1997) Ann. Rev. Social , vol.23 , pp. 289-313
    • Glass, J.1    Estes, S.B.2
  • 42
    • 0035529543 scopus 로고    scopus 로고
    • Flexible work schedules: Which workers get them?
    • Golden, L. 2001. Flexible work schedules: Which workers get them? Amer. Behav. Scientist 44(7) 1157-1178.
    • (2001) Amer. Behav. Scientist , vol.44 , Issue.7 , pp. 1157-1178
    • Golden, L.1
  • 43
    • 0025369986 scopus 로고
    • The tacit dimension of clinical judgment
    • Goldman, G. 1990. The tacit dimension of clinical judgment. Yale J. Biology Medicine 63 47-61.
    • (1990) Yale J. Biology Medicine , vol.63 , pp. 47-61
    • Goldman, G.1
  • 44
    • 0003559317 scopus 로고    scopus 로고
    • Gonzalez, M, P. Zhang, eds, American Medical Association, Chicago, IL
    • Gonzalez, M., P. Zhang, eds. 1998. Socioeconomic Characteristics of Medical Practice. American Medical Association, Chicago, IL.
    • (1998) Socioeconomic Characteristics of Medical Practice
  • 46
    • 0035534375 scopus 로고    scopus 로고
    • Competing for attention in knowledge markets: Electronic document dissemination in a management consulting company
    • Hansen, M., M. Haas. 2001. Competing for attention in knowledge markets: Electronic document dissemination in a management consulting company. Admin. Sci. Quart. 46 1-28.
    • (2001) Admin. Sci. Quart , vol.46 , pp. 1-28
    • Hansen, M.1    Haas, M.2
  • 48
    • 0034336447 scopus 로고    scopus 로고
    • Assimilation, choice or constraint? Testing theories of gender differences in the careers of lawyers
    • Hull, K., R. Nelson. 2000. Assimilation, choice or constraint? Testing theories of gender differences in the careers of lawyers. Soc. Forces 79 229-264.
    • (2000) Soc. Forces , vol.79 , pp. 229-264
    • Hull, K.1    Nelson, R.2
  • 49
    • 0000819453 scopus 로고    scopus 로고
    • Who are the overworked Americans?
    • Jacobs, J., K. Gerson. 1998. Who are the overworked Americans? Rev. Soc. Econom. 56(4) 442-459.
    • (1998) Rev. Soc. Econom , vol.56 , Issue.4 , pp. 442-459
    • Jacobs, J.1    Gerson, K.2
  • 51
    • 11144336549 scopus 로고    scopus 로고
    • From the doctor's work-shop to the iron cage? Evolving modes of physician control in U.S. health systems
    • Kitchener, M., C. Caronna, S. Shortell. 2005. From the doctor's work-shop to the iron cage? Evolving modes of physician control in U.S. health systems. Soc. Sci. Medicine 60(6) 1311-1322.
    • (2005) Soc. Sci. Medicine , vol.60 , Issue.6 , pp. 1311-1322
    • Kitchener, M.1    Caronna, C.2    Shortell, S.3
  • 52
    • 84973744334 scopus 로고
    • A reexamination of autonomy in light of new manufacturing practices
    • Klein, J. 1991. A reexamination of autonomy in light of new manufacturing practices. Human Relations 44 21-38.
    • (1991) Human Relations , vol.44 , pp. 21-38
    • Klein, J.1
  • 53
    • 0003413171 scopus 로고    scopus 로고
    • Kohn, L, J. Corringan, M. Donaldson, eds, National Academy Press, Washington, D.C
    • Kohn, L., J. Corringan, M. Donaldson, eds. 2000. To Err is Human: Building a Safer Health System. National Academy Press, Washington, D.C.
    • (2000) To Err is Human: Building a Safer Health System
  • 55
    • 0032369625 scopus 로고    scopus 로고
    • Work-family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior-human resources research
    • Kossek, E., C. Ozeki. 1998. Work-family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior-human resources research. J. Appl. Psych. 83 139-149.
    • (1998) J. Appl. Psych , vol.83 , pp. 139-149
    • Kossek, E.1    Ozeki, C.2
  • 56
    • 0040782415 scopus 로고    scopus 로고
    • Organizational paradigms of reduced load work: Accomadation, elaboration, transformation
    • Lee, M. D., S. MacDermid, M. Bach. 2000. Organizational paradigms of reduced load work: Accomadation, elaboration, transformation. Acad. Managment J. 43(6) 1211-1226.
    • (2000) Acad. Managment J , vol.43 , Issue.6 , pp. 1211-1226
    • Lee, M.D.1    MacDermid, S.2    Bach, M.3
  • 57
    • 0031514454 scopus 로고    scopus 로고
    • The changing organizational context of professional work
    • Leicht, K., M. Fennell. 1997. The changing organizational context of professional work. Ann. Rev. Sociol. 23 215-231.
    • (1997) Ann. Rev. Sociol , vol.23 , pp. 215-231
    • Leicht, K.1    Fennell, M.2
  • 59
    • 0030558331 scopus 로고    scopus 로고
    • A funny thing happened! The management of consumer emotions in service encounters
    • Locke, J. 1996. A funny thing happened! The management of consumer emotions in service encounters. Organ. Sci. 7(1) 40-59.
    • (1996) Organ. Sci , vol.7 , Issue.1 , pp. 40-59
    • Locke, J.1
  • 60
    • 0029261951 scopus 로고
    • Guidelines for clinical practice: What they are and why they count
    • Lohr, K. 1995. Guidelines for clinical practice: What they are and why they count. J. Law Medical Ethics 23(1) 49-56.
    • (1995) J. Law Medical Ethics , vol.23 , Issue.1 , pp. 49-56
    • Lohr, K.1
  • 62
  • 63
    • 0001038757 scopus 로고
    • Clients as "partial" employees of service organizations: Role development in client participation
    • Mills, P., J. Morris. 1986. Clients as "partial" employees of service organizations: Role development in client participation. Acad. Management Rev. 11(4) 726-735.
    • (1986) Acad. Management Rev , vol.11 , Issue.4 , pp. 726-735
    • Mills, P.1    Morris, J.2
  • 64
    • 33645120084 scopus 로고    scopus 로고
    • Introduction
    • P. Moen, ed, Cornell University Press, Ithaca, NY
    • Moen, P. 2003. Introduction. P. Moen, ed. It's About Time: Couples and Careers. Cornell University Press, Ithaca, NY.
    • (2003) It's About Time: Couples and Careers
    • Moen, P.1
  • 66
    • 0001794806 scopus 로고
    • The economics of group practice
    • Newhouse, J. 1973. The economics of group practice. J. Human Resources 8(1) 37-56.
    • (1973) J. Human Resources , vol.8 , Issue.1 , pp. 37-56
    • Newhouse, J.1
  • 67
    • 0009993525 scopus 로고
    • A dynamic theory of organizational knowledge creation
    • Nonaka, I. 1994. A dynamic theory of organizational knowledge creation. Organ. Sci. 5(1) 14-37.
    • (1994) Organ. Sci , vol.5 , Issue.1 , pp. 14-37
    • Nonaka, I.1
  • 68
    • 84884392123 scopus 로고
    • Relationships between organizational structure and employee reactions: Comparing alternative frameworks
    • Oldham, G., J. Hackman. 1981. Relationships between organizational structure and employee reactions: Comparing alternative frameworks. Admin. Sci. Quart. 26(1) 66-83.
    • (1981) Admin. Sci. Quart , vol.26 , Issue.1 , pp. 66-83
    • Oldham, G.1    Hackman, J.2
  • 69
    • 17244366261 scopus 로고    scopus 로고
    • Mapping medical work: Documenting practices across multiple medical settings
    • Osterlund, C. 2004. Mapping medical work: Documenting practices across multiple medical settings. J. Center Inform. Stud. 3 35-44.
    • (2004) J. Center Inform. Stud , vol.3 , pp. 35-44
    • Osterlund, C.1
  • 70
    • 21344447919 scopus 로고
    • Work/family programs and the employment relationship
    • Osterman, P. 1995. Work/family programs and the employment relationship. Admin. Sci. Quart. 40(4) 681-700.
    • (1995) Admin. Sci. Quart , vol.40 , Issue.4 , pp. 681-700
    • Osterman, P.1
  • 71
    • 0002980887 scopus 로고    scopus 로고
    • Expertise and tacit knowledge in medicine
    • R. Sternberg, J. Horvath, eds, Lawrence Erlbaum & Associates, Mahwah, NJ
    • Patel, V., J. Arocha, D. Kaufman. 1999. Expertise and tacit knowledge in medicine. R. Sternberg, J. Horvath, eds. Tacit Knowledge in Professional Practice. Lawrence Erlbaum & Associates, Mahwah, NJ, 75-100.
    • (1999) Tacit Knowledge in Professional Practice , pp. 75-100
    • Patel, V.1    Arocha, J.2    Kaufman, D.3
  • 72
    • 18844407141 scopus 로고
    • Organizational routines as grammars of action
    • Pentland, B., H. Reuter. 1994. Organizational routines as grammars of action. Admin. Sci. Quart. 39 484-510.
    • (1994) Admin. Sci. Quart , vol.39 , pp. 484-510
    • Pentland, B.1    Reuter, H.2
  • 73
    • 0033247479 scopus 로고    scopus 로고
    • The time famine: Towards a sociology of work time
    • Perlow, L. 1999. The time famine: Towards a sociology of work time. Admin. Sci. Quart. 44 57-81.
    • (1999) Admin. Sci. Quart , vol.44 , pp. 57-81
    • Perlow, L.1
  • 74
    • 0033546068 scopus 로고    scopus 로고
    • Demographics: Toward a 24-hour economy
    • Presser, H. 1999. Demographics: Toward a 24-hour economy. Science 284(5421) 1778-1779.
    • (1999) Science , vol.284 , Issue.5421 , pp. 1778-1779
    • Presser, H.1
  • 75
    • 0002433505 scopus 로고    scopus 로고
    • Value co-production: Intellectual origins and implications for practice and research
    • Ramirez, R. 1999. Value co-production: Intellectual origins and implications for practice and research. Strategic Management J. 20(1) 49-65.
    • (1999) Strategic Management J , vol.20 , Issue.1 , pp. 49-65
    • Ramirez, R.1
  • 78
    • 84925911451 scopus 로고
    • Characteristics of departments, positions, and individuals: Contexts for attitudes and behaviors
    • Rousseau, D. 1978. Characteristics of departments, positions, and individuals: Contexts for attitudes and behaviors. Admin. Sci. Quart. 23 521-540.
    • (1978) Admin. Sci. Quart , vol.23 , pp. 521-540
    • Rousseau, D.1
  • 82
    • 0042707899 scopus 로고    scopus 로고
    • Pathways of relevance: Exploring inflows of knowledge into subunits of multinational corporations
    • Schultz, M. 2003. Pathways of relevance: Exploring inflows of knowledge into subunits of multinational corporations. Organ. Sci. 14(4) 440-459.
    • (2003) Organ. Sci , vol.14 , Issue.4 , pp. 440-459
    • Schultz, M.1
  • 83
    • 85055898534 scopus 로고
    • Reactions to supervision in a heteronomous professional organization
    • Scott, W. R. 1965. Reactions to supervision in a heteronomous professional organization. Admin. Sci. Quart. 10(1) 65-81.
    • (1965) Admin. Sci. Quart , vol.10 , Issue.1 , pp. 65-81
    • Scott, W.R.1
  • 84
    • 0031522373 scopus 로고    scopus 로고
    • Professional as agent: Knowledge asymmetry in agency exchange
    • Sharma, A. 1997. Professional as agent: Knowledge asymmetry in agency exchange. Acad. Management Rev. 22(3) 748-798.
    • (1997) Acad. Management Rev , vol.22 , Issue.3 , pp. 748-798
    • Sharma, A.1
  • 85
    • 84937296596 scopus 로고
    • Leveraging human assets in law firms: Human capital structures and organizational capabilities
    • Sherer, P. 1995. Leveraging human assets in law firms: Human capital structures and organizational capabilities. Indust. Labor Relations Rev. 48 671-691.
    • (1995) Indust. Labor Relations Rev , vol.48 , pp. 671-691
    • Sherer, P.1
  • 86
    • 84933487401 scopus 로고
    • Service encounters and rites of integration: An information processing model
    • Siehl, C., D. Bowen, C. Pearson. 1992. Service encounters and rites of integration: An information processing model. Organ. Sci. 3(4) 537-555.
    • (1992) Organ. Sci , vol.3 , Issue.4 , pp. 537-555
    • Siehl, C.1    Bowen, D.2    Pearson, C.3
  • 88
    • 0011045151 scopus 로고    scopus 로고
    • What do we know about tacit knowledge?
    • R. Sternberg, J. Horvath, eds, Lawrence Erlbaum Associates, Mahwah, NJ
    • Sternberg, R. 1999. What do we know about tacit knowledge? R. Sternberg, J. Horvath, eds. Tacit Knowledge in Professional Practice. Lawrence Erlbaum Associates, Mahwah, NJ.
    • (1999) Tacit Knowledge in Professional Practice
    • Sternberg, R.1
  • 89
    • 0032220427 scopus 로고    scopus 로고
    • Social capital and value creation: The role of intrafirm networks
    • Tsai, W., S. Ghoshal. 1998. Social capital and value creation: The role of intrafirm networks. Acad. Management Rev. 41(4) 464-476.
    • (1998) Acad. Management Rev , vol.41 , Issue.4 , pp. 464-476
    • Tsai, W.1    Ghoshal, S.2
  • 90
    • 34247524010 scopus 로고    scopus 로고
    • The rise of the dual-earner family, 1963-1997
    • R. Hertz, N. Marshall, eds, UC Press. Berkeley, CA
    • Waite, L., M. Nielsen. 2001. The rise of the dual-earner family, 1963-1997. R. Hertz, N. Marshall, eds. Working Families: The Transformation of the American Home. UC Press. Berkeley, CA, 23-41.
    • (2001) Working Families: The Transformation of the American Home , pp. 23-41
    • Waite, L.1    Nielsen, M.2
  • 91
    • 32944462784 scopus 로고    scopus 로고
    • Weber, D. The state of the electronic health record in 2005. Physician Executive 31(4) 6-10.
    • Weber, D. The state of the electronic health record in 2005. Physician Executive 31(4) 6-10.
  • 92
    • 0038362740 scopus 로고    scopus 로고
    • The overtime culture in a global corporation: A cross-national study of finance professionals' interest in working part-time
    • Wharton, A., M. Blair-Loy. 2002. The overtime culture in a global corporation: A cross-national study of finance professionals' interest in working part-time. Work and Occupations 29(1) 32-63.
    • (2002) Work and Occupations , vol.29 , Issue.1 , pp. 32-63
    • Wharton, A.1    Blair-Loy, M.2
  • 93
    • 0018521452 scopus 로고
    • Private time and public time: The temporal structure of social accessibility and professional commitments
    • Zerubavel, E. 1979. Private time and public time: The temporal structure of social accessibility and professional commitments. Soc. Forces 58(1) 38-58.
    • (1979) Soc. Forces , vol.58 , Issue.1 , pp. 38-58
    • Zerubavel, E.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.