Achieving adaptive ends through equivocality: A study of organizational antecedents and consequences

Journal of Business Research

Volumn 60, Issue 4, 2007, Pages 305-313

  Neill, Stern ^a   Rose, Gregory M ^a  

^a University of Washington Tacoma   (United States)

Author keywords

Equivocality; Innovation; Knowledge; Marketing decisions; Performance

Indexed keywords

EID: 33847748251     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2006.10.020     Document Type: Article

References (76)

1. Argyris C., and Schon D.A. Organizational Learning: A Theory of Action Perspective (1978), Addison-Wesley, Reading, MA
2. Armstrong G., and Kotler P. Marketing: An Introduction. 5th ed. (2000), Prentice Hall, Upper Saddle River, NJ
3. Armstrong J.S., and Overton T.S. Estimating Nonresponse Bias in Mail Surveys. J Mark Res 14 1 (1977) 396-402
4. Ashby W.R. An Introduction to Cybernetics (1956), Chapman and Hall, London
5. Atuahene-Gima K., and Murray J.Y. Antecedents and outcomes of marketing strategy comprehensiveness. J Mark 68 4 (2004) 33-46
6. Barr P.S. Adapting to unfamiliar environmental events: a look at the evolution of interpretation and its role in strategic change. Organ Sci 9 6 (1998) 644-669
7. Berthon P., Hulbert J.M., and Pitt L.F. To serve or create? Strategic orientations toward customers and innovation. Calif Manage Rev 42 1 (1999) 37-58
8. Berthon P., Pitt L.F., and Ewing M.T. Corollaries of the collective: the influence of organizational culture and memory development on perceived decision-making context. J Acad Mark Sci 29 2 (2001) 135-150
9. Celly K.S., and Frazier G.L. Outcome-based and behavior-based coordination efforts in channel relationships. J Mark Res 33 2 (1996) 200-210
10. Chakravarthy B.S. Adaptation: a promising metaphor for strategic management. Acad Manage Rev 7 1 (1982) 35-44
11. Christensen C.M., and Bower J.L. Customer power, strategic investment, and the failure of leading firms. Strateg Manage J 17 (1996) 197-218
12. Daft R.L., and Lengel R.H. Organizational information requirements, media richness, and structural design. Manage Sci 32 (1986) 554-571
13. Daft R.L., and Macintosh N.B. A tentative exploration into the amount and equivocality of information processing in organizational work units. Adm Sci Q 26 (1981) 207-224
14. Daft R.L., and Weick K.E. Toward a model of organizations as interpretation systems. Acad Manage Rev 9 2 (1984) 284-295
15. Day G.S. The capabilities of market-driven organizations. J Mark 58 4 (1994) 37-52
16. Deshpande R., and Zaltman G. Factors affecting the use of market research information: a path analysis. J Mark Res 19 1 (1982) 14-31
17. Deshpande R., Farley J.U., and Webster F.E. Corporate culture, customer orientations, and innovativeness in Japanese firms: a quadrad analysis. J Mark 57 1 (1993) 23-36
18. Dickson P.R. Toward a general theory of competitive rationality. J Mark 56 1 (1992) 69-83
19. Dollinger M.J. Environmental boundary spanning and information processing effects on organizational performance. Acad Manage J 27 2 (1984) 351-368
20. Donnellon A., Gray B., and Bougon M.G. Communication, meaning, and organized action. Adm Sci Q 31 (1986) 43-55
21. Eisenberg E.M. Ambiguity as srategy in organizational communication. Commun Monogr 51 (1984) 227-242
22. Eisenhardt K.M., and Martin J.A. Dynamic capabilities: what are they?. Strateg Manage J 21 (2000) 1105-1121
23. Fiol C.M. Consensus, diversity, and learning in organizations. Organ Sci 5 3 (1994) 403-420
24. Fiol C.M. Thought worlds colliding: the role of contradiction in corporate innovation processes. Entrep Theory Pract 19 3 (1995) 71-90
25. Fiol C.M., and Lyles M.A. Organizational learning. Acad Manage Rev 10 4 (1985) 803-813
26. Fornell C., and Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 18 1 (1981) 39-50
27. Garg V.K., Walters B.A., and Priem R.L. Chief executive scanning emphases, environmental dynamism, and manufacturing firm performance. Strateg Manage J 24 8 (2003) 725-744
28. Gioia D.A., and Chittipeddi K. Sensemaking and sensegiving in strategic change initiation. Strateg Manage J 12 (1991) 433-448
29. Glazer R., and Weiss A.M. Marketing in turbulent environments: decision processes and the time-sensitivity of information. J Mark Res 30 4 (1993) 509-521
30. Grewal R., and Tansuhaj P. Building organizational capabilities for managing economic crisis: the role of market orientation and strategic flexibility. J Mark 65 (2001) 67-80 [April]
31. Hair J.F., Black W.C., Babin B.J., Anderson R.E., and Tatham R.L. Multivariate Data Analysis, 6/e (2006), Pearson Prentice Hall, Upper Saddle River, NJ
32. Hambrick D.C. Specialization of environmental scanning activities among upper level executives. J Manag Stud 18 3 (1981) 299-20
33. Huber G.P. Organizational learning: the contributing processes and the literatures. Organ Sci 2 1 (1991) 88-115
34. Jayachandran S., and Varadarajan R. Does success diminish competitive responsiveness? Reconciling conflicting perspectives. J Acad Mark Sci 34 3 (2006) 284-294
35. Johnson J.L., Lee R.P., Saini A., and Grohmann B. Market-focused strategic flexibility: conceptual advances and an integrative model. J Acad Mark Sci 31 1 (2003) 74-89
36. Judge T.A., Thoresen C.J., Pucik V., and Welbourne T.M. Managerial coping with organizational change: a dispositional perspective. J Appl Psychol 84 1 (1999) 107-122
37. Lee H., Acito F., and Day R.L. Evaluation and use of marketing research by decision makers: a behavioral simulation. J Mark Res 24 2 (1987) 187-196
38. Leonard-Barton D. Core capabilities and core rigidities: a paradox in managing new product development. Strateg Manage J 13 (1992) 111-125
39. Low G.S., and Mohr J.J. Factors affecting the use of information in the evaluation of marketing communications productivity. J Acad Mark Sci 29 1 (2001) 70-88
40. March J.G., and Olsen J.P. Organizational Choice Under Ambiguity. In: March J.G., and Olsen J.P. (Eds). Ambiguity and Choice in Organizations. 2nd ed. (1976), Universitetsforlaget, Bergen, Norway 10-23
41. Martin J. Cultures in Organizations: Three Perspectives (1992), Oxford University, New York
42. McCaskey M.B. The Executive Challenge: Managing Change and Ambiguity (1982), Pitman, Boston
43. McKee D.O., Varadarajan P.R., and Pride W.M. Strategic adaptability and firm performance: a market-contingent perspective. J Mark 53 (1989) 21-35 [July]
44. McLain D.L. The MSTAT-I: a new measure of an individual's tolerance for ambiguity. Educ Psychol Meas 53 (1993) 183-189
45. Menon A., and Varadarajan P.R. A model of marketing knowledge use within firms. J Mark 56 4 (1992) 53-71
46. Meyerson D.E. Interpretations of stress in institutions: the cultural production of ambiguity and burnout. Adm Sci Q 39 (1994) 628-653
47. Meyerson D.E., and Martin J. Cultural change: an integration of three different views. J Manag Stud 24 6 (1987) 623-647
48. Miller C.C., Burke L.M., and Glick W.H. Cognitive diversity among upper-echelon executives: implications for strategic decision processes. Strateg Manage J 19 (1998) 39-58
49. Mintzberg H., Raisinghani D., and Theoret A. The structure of 'unstructured' decision processes. Adm Sci Q 21 (1976) 246-275
50. Moorman C. Organizational market information processes: cultural antecedents and new product outcomes. J Mark Res 32 (1995) 318-335 [August]
51. Moorman C., and Miner A.S. The impact of organizational memory on new product performance and creativity. J Mark Res 34 1 (1997) 91-106
52. Moorman C., and Miner A.S. The convergence of planning and execution: improvisation in new product development. J Mark 62 3 (1998) 1-20
53. Moorman C., and Miner A.S. Organizational improvisation and organizational memory. Acad Manage Rev 23 4 (1998) 698-723
54. Moorman C., Rust R.T., and Dickson P.R. The Managerial Path to Return on Quality: How Individual and Collective Belief Systems Evolve in the Firm. Market Science Institute Reports vol. 04-107 (2004)
55. Morgan N.A., Anderson E.W., and Mittal V. Understanding firms' customer satisfaction information usage. J Mark 69 3 (2005) 131-151
56. Netemeyer R.G., Bearden W.O., and Sharma S. Scaling Procedures: Issues and Applications (2003), Sage Publications, Thousand Oaks, CA
57. Nutt P.C. Framing strategic decisions. Organ Sci 9 2 (1998) 195-216
58. Ocasio W. Towards an attention-based view of the firm. Strateg Manage J 18 (1997) 187-206 [Summer Special Issue]
59. Orton J.D., and Weick K.E. Loosely coupled systems: a reconceptualization. Acad Manage Rev 15 2 (1990) 203-223
60. Perkins W.S., and Rao R.C. The role of experience in information use and decision making by marketing managers. J Mark Res 27 1 (1990) 1-10
61. Podsakoff P.M., and Organ D.W. Self-reports in organizational research: problems and prospects. J Manage 12 (1986) 531-544
62. Riegel K.F. Dialectical operations: the final period of cognitive development. Hum Dev 16 (1973) 346-370
63. Schroder H.M., Driver M.J., and Streufert S. Human Information Processing (1967), Holt, Rinehart, and Winston, Inc., New York
64. Schweiger D.M., and Sandberg W.R. The utilization of individual capabilities in group approaches to strategic decision-making. Strateg Manage J 10 1 (1989) 31-43
65. Schweiger D.M., Sandberg W.R., and Ragan J.W. Group approaches for improving strategic decision making: a comparative analysis of dialectical inquiry, devil's advocacy, and consensus. Acad Manage J 29 1 (1986) 51-71
66. Schwenk C.R. Cognitive simplification processes in decision-making. Strateg Manage J 5 (1984) 111-128
67. Schwenk C.R. A meta-analysis on the comparative effectiveness of devil's advocacy and dialectical inquiry. Strateg Manage J 10 3 (1989) 303-306
68. Sinkula J.M. Marketing information processing and organizational learning. J Mark 58 (1994) 35-45 [January]
69. Sinkula J.M., Baker W.E., and Noordewier T. A framework for market-based organizational learning: linking values, knowledge, and behavior. J Acad Mark Sci 25 4 (1997) 305-331
70. Slater S.F., and Narver J.C. Market orientation and the learning orientation. J Mark 59 3 (1995) 63-74
71. Starbuck W.H., and Milliken F.J. Executives' perceptual filters: what they notice and how they make sense. In: Hambrick D.C. (Ed). The Executive Effect: Concepts for Studying Top Managers (1988), JAI Press, Greenwich, CT 35-65
72. Walsh J.P., and Ungson G.R. Organizational memory. Acad Manage Rev 16 1 (1991) 57-91
73. Weick K.E. Educational organizations as loosely coupled systems. Adm Sci Q 21 (1976) 211-219
74. Weick K.E. The Social Psychology of Organizing. 2nd ed. (1979), McGraw-Hill, NewYork
75. Weick K.E. Sensemaking in Organizations (1995), Sage, Thousand Oaks
76. Zahra S.A., and George G. Absorptive capacity: a review, reconceptualization, and extension. Acad Manage 27 2 (2002) 185-203