Incorporating satisfaction measures into a restaurant productivity index

International Journal of Hospitality Management

Volumn 26, Issue 2, 2007, Pages 352-361

  Reynolds, Dennis ^a   Biel, David ^b  

^a WASHINGTON STATE UNIVERSITY   (United States)

^b 335 Statler Hall   (United States)

Author keywords

Data envelopment analysis; Employee satisfaction; Guest satisfaction; Productivity

Indexed keywords

EID: 33846908795     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2006.01.003     Document Type: Article

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