-
1
-
-
12844276671
-
Traditional key ratio analysis versus data envelopment analysis: A comparison of various measurements of productivity and efficiency in restaurants
-
Johns, N. (ed.), London: Cassell
-
Andersson, T. D. (1996). Traditional key ratio analysis versus data envelopment analysis: A comparison of various measurements of productivity and efficiency in restaurants. In: Johns, N. (ed.), Productivity management in hospitality and tourism (pp. 209-226). London: Cassell.
-
(1996)
Productivity Management in Hospitality and Tourism
, pp. 209-226
-
-
Andersson, T.D.1
-
3
-
-
0022744006
-
Efficiency analysis for exogenously fixed inputs and outputs
-
Banker, R. D., Morey, R. C. (1986). Efficiency analysis for exogenously fixed inputs and outputs. Operations Research 34(4), 513-521.
-
(1986)
Operations Research
, vol.34
, Issue.4
, pp. 513-521
-
-
Banker, R.D.1
Morey, R.C.2
-
5
-
-
0041158994
-
Economics and restaurant gratuities: Determining tip rates
-
Bodvarsson, O. B., Gibson, W. A. (1997). Economics and restaurant gratuities: Determining tip rates. American Journal of Economics and Sociology, 56(2), 187-203.
-
(1997)
American Journal of Economics and Sociology
, vol.56
, Issue.2
, pp. 187-203
-
-
Bodvarsson, O.B.1
Gibson, W.A.2
-
6
-
-
0002850369
-
Salesperson evaluation using relative performance efficiency: The application of data envelopment analysis
-
Boles, J., Donthu, N., Lohtia, R. (1995). Salesperson evaluation using relative performance efficiency: The application of data envelopment analysis. Journal of Personnel Selling and Sales Management, 15(3), 31-49.
-
(1995)
Journal of Personnel Selling and Sales Management
, vol.15
, Issue.3
, pp. 31-49
-
-
Boles, J.1
Donthu, N.2
Lohtia, R.3
-
7
-
-
0037922347
-
Looking beyond RevPAR: Productivity consequences of hotel strategies
-
Brown, J. R., Dev, C. S. (1999). Looking beyond RevPAR: Productivity consequences of hotel strategies. Cornell Hotel and Restaurant Administration Quarterly, 40(2), 23-33.
-
(1999)
Cornell Hotel and Restaurant Administration Quarterly
, vol.40
, Issue.2
, pp. 23-33
-
-
Brown, J.R.1
Dev, C.S.2
-
8
-
-
0025346717
-
Productivity measurement in foodservice: Past accomplish- ments-a future alternative
-
Brown, M. D. M., Hoover, L. W. (1990). Productivity measurement in foodservice: Past accomplish- ments-a future alternative. Journal of the American Dietetic Association, 90, 973-981.
-
(1990)
Journal of the American Dietetic Association
, vol.90
, pp. 973-981
-
-
Brown, M.1
Hoover, D.M.L.2
-
11
-
-
0010070261
-
Management science and marketing management
-
Charnes, A. C., Cooper, W. W., Learner, D. B., Philips, F. Y. (1985). Management science and marketing management. Journal of Marketing, 49, 93-105.
-
(1985)
Journal of Marketing
, vol.49
, pp. 93-105
-
-
Charnes, A.C.1
Cooper, W.W.2
Learner, D.B.3
Philips, F.Y.4
-
12
-
-
0003398913
-
-
Norwell, MA: Kluwer Academic Publishers
-
Charnes, A. C., Cooper, W. W., Lewin, A. Y., Seiford, L. M. (Eds.). (2001). Data envelopment analysis: Theory, methodology, and application. Norwell, MA: Kluwer Academic Publishers.
-
(2001)
Data Envelopment Analysis: Theory, Methodology, and Application
-
-
Charnes, A.C.1
Cooper, W.W.2
Lewin, A.Y.3
Seiford, L.M.4
-
13
-
-
0018032112
-
Measuring efficiency of decision making units
-
Charnes, A. C., Cooper, W. W., Rhodes, E. (1978). Measuring efficiency of decision making units. European Journal of Operations Research, 2,429-449.
-
(1978)
European Journal of Operations Research
, vol.2
, pp. 429-449
-
-
Charnes, A.C.1
Cooper, W.W.2
Rhodes, E.3
-
14
-
-
0032018111
-
Retail productivity assessment: Using data envelopment analysis
-
Donthu, N., Yoo, B. (1998). Retail productivity assessment: Using data envelopment analysis. Journal of Retailing, 74(1), 89-105.
-
(1998)
Journal of Retailing
, vol.74
, Issue.1
, pp. 89-105
-
-
Donthu, N.1
Yoo, B.2
-
15
-
-
0002786075
-
Comparative productivity performance in fast-food retail distribution
-
Doutt, J. T. (1984). Comparative productivity performance in fast-food retail distribution. Journal of Re- tailing, 60, 98-106.
-
(1984)
Journal Of Re-Tailing
, vol.60
, pp. 98-106
-
-
Doutt, J.T.1
-
16
-
-
0025930128
-
The performance measurement manifesto
-
Eccles, R. G. (1991). The performance measurement manifesto. Harvard Business Review, 69, 131-137.
-
(1991)
Harvard Business Review
, pp. 131-137
-
-
Eccles, R.G.1
-
17
-
-
0000648003
-
The measurement of productive efficiency
-
Farrell, M. (1957). The measurement of productive efficiency. Journal of the Royal Statistical Society, Series A, General, 120, Part 3, 253-281.
-
(1957)
Journal of the Royal Statistical Society, Series A, General, 120, Part
, vol.3
, pp. 253-281
-
-
Farrell, M.1
-
18
-
-
33751182756
-
Putting the ‘fast’ in fast foods: Burger King
-
Filley, R. D. (1983). Putting the ‘fast’ in fast foods: Burger King. Industrial Engineering, 75(1), 44-47.
-
(1983)
Industrial Engineering
, vol.75
, Issue.1
, pp. 44-47
-
-
Filley, R.D.1
-
19
-
-
0003046906
-
Evaluating the performance of the Japanese distribution system
-
Goldman, A. (1992). Evaluating the performance of the Japanese distribution system. Journal of Retailing, 68, 11-39.
-
(1992)
Journal of Retailing
, vol.68
, pp. 11-39
-
-
Goldman, A.1
-
20
-
-
0036222352
-
A data envelopment analysis of UK public library systems
-
Hammond, C. J. (2002). A data envelopment analysis of UK public library systems. Applied Economics, 34(5), 649-657.
-
(2002)
Applied Economics
, vol.34
, Issue.5
, pp. 649-657
-
-
Hammond, C.J.1
-
21
-
-
0002240988
-
Measuring the impact of quality initiatives on firm financial performance
-
S. Ghosh & D. Fedor (Eds.), Greenwich, CG: JAI, 1-37
-
Ittner, C., Larcker, D. F. (1996). Measuring the impact of quality initiatives on firm financial performance. In S. GhoshD. Fedor (Eds.), Advances in the Management of Organizational Quality-Vol. 1 (pp. 1-37). Greenwich, CG: JAI, 1-37
-
(1996)
Advances in the Management of Organizational Quality
, vol.1
, pp. 1-37
-
-
Ittner, C.1
Larcker, D.F.2
-
22
-
-
33751194218
-
Productivity in industry and government
-
Jablonsky, M. (1994). Productivity in industry and government. Monthly Labor Review, 117(8), 49-57.
-
Monthly Labor Review
, vol.117
, Issue.8
, pp. 49-2057
-
-
Jablonsky, M.1
-
23
-
-
8644236151
-
Efficiency of banks in Croatia: A DEA approach
-
Jemric, I., Vujcic, B. (2002). Efficiency of banks in Croatia: A DEA approach. Comparative Economic Studies, 44(2/3), 169-193.
-
(2002)
Comparative Economic Studies
, vol.44
, Issue.2
, pp. 169-193
-
-
Jemric, I.1
Vujcic, B.2
-
24
-
-
0032093299
-
Restaurant revenue management: Applying yield management to the restaurant industry
-
Kimes, S. E., Chase, R. B., Choi, S., Lee, P. Y., and Ngonzi, E. N. (1998). Restaurant revenue management: Applying yield management to the restaurant industry. Cornell Hotel and Restaurant Administration Quarterly, 39(3), 32-39.
-
(1998)
Cornell Hotel and Restaurant Administration Quarterly
, vol.39
, Issue.3
, pp. 32-39
-
-
Kimes, S.E.1
Chase, R.B.2
Choi, S.3
Lee, P.Y.4
Ngonzi, E.N.5
-
25
-
-
0035255811
-
Restaurant tipping and service quality: A tenuous relationship
-
Lynn, M. (2001). Restaurant tipping and service quality: A tenuous relationship. Cornell Hotel and Restaurant Administration Quarterly, 42(1), 14-20.
-
(2001)
Cornell Hotel and Restaurant Administration Quarterly
, vol.42
, Issue.1
, pp. 14-20
-
-
Lynn, M.1
-
26
-
-
0001818138
-
Personal differences, job tension, job outcomes, and store performance: A study of retail store managers
-
Lusch, R. F., Serpkenci, R. R. (1990). Personal differences, job tension, job outcomes, and store performance: A study of retail store managers. Journal of Marketing, 54, 85-101.
-
(1990)
Journal of Marketing
, vol.54
, pp. 85-101
-
-
Lusch, R.F.1
Serpkenci, R.R.2
-
27
-
-
0026186604
-
Data envelopment analytic model for assessing the relative efficiency of the selling function
-
Mahajan, J. (1991). Data envelopment analytic model for assessing the relative efficiency of the selling function. European Journal of Operational Research, 53, 189-205.
-
(1991)
European Journal of Operational Research
, vol.53
, pp. 189-205
-
-
Mahajan, J.1
-
28
-
-
0027099926
-
Do patient perceptions of quality relate to hospital financial performance?
-
Nelson, E., Rust, R. T., Zahorik, A., Rose, R. L., Batalden, P., Siemanski, B. (1992). Do patient perceptions of quality relate to hospital financial performance? Journal of Healthcare Marketing, (December), 1-13.
-
(1992)
Journal of Healthcare Marketing
, pp. 1-13
-
-
Nelson, E.1
Rust, R.T.2
Zahorik, A.3
Rose, R.L.4
-
29
-
-
0020963972
-
Measuring routine nursing service efficiency: A comparison of cost per patient day and data envelopment analysis models
-
Nunamaker, T. R. (1983). Measuring routine nursing service efficiency: A comparison of cost per patient day and data envelopment analysis models. Health Services Research, 18(2, Part 1), 183-205.
-
(1983)
Health Services Research
, vol.18
, Issue.2
, pp. 183-205
-
-
Nunamaker, T.R.1
-
30
-
-
0010130548
-
The evolution of retail institutions: A case study of the Guatemalan retail sector
-
Ortiz-Buonafina, M. (1992). The evolution of retail institutions: A case study of the Guatemalan retail sector. Journal of Macromarketing, 12, 16-27.
-
(1992)
Journal of Macromarketing
, vol.12
, pp. 16-27
-
-
Ortiz-Buonafina, M.1
-
31
-
-
0000977997
-
Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria
-
Parasuraman, A., Zeithaml, V. A., Berry, L. L. (1994). Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria. Journal of Retailing, 70, 193-199.
-
(1994)
Journal of Retailing
, vol.70
, pp. 193-199
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
35
-
-
0034173995
-
An analysis of the operational efficiency of major airports in the United States
-
Sarkis, J. (2000). An analysis of the operational efficiency of major airports in the United States. Journal of Operations Management, 18(3), 335-351.
-
(2000)
Journal of Operations Management
, vol.18
, Issue.3
, pp. 335-351
-
-
Sarkis, J.1
-
36
-
-
84967636961
-
Financial performance
-
Solovy, A., Serb, C. (2000). Financial performance. Hospitals Health Networks, 74(2), 50-58.
-
(2000)
Hospitals Health Networks
, vol.74
, Issue.2
, pp. 50-58
-
-
Solovy, A.1
Serb, C.2
-
37
-
-
44949288016
-
The role of multiplier bounds inefficiency analysis with application to Kansas farming
-
Thompson, R. G., Langemeier, L., Lee, C., Lee, E., Thrall, R. (1990). The role of multiplier bounds inefficiency analysis with application to Kansas farming. Journal of Econometrics, 46, 93-108.
-
(1990)
Journal of Econometrics
, vol.46
, pp. 93-108
-
-
Thompson, R.G.1
Langemeier, L.2
Lee, C.3
Lee, E.4
Thrall, R.5
-
38
-
-
0035919895
-
Changing productive efficiency in telecommunications in the United States
-
Uri, N. D. (2001). Changing productive efficiency in telecommunications in the United States. International Journal of Production Economics, 72(2), 121-137.
-
(2001)
International Journal of Production Economics
, vol.72
, Issue.2
, pp. 121-137
-
-
Uri, N.D.1
-
40
-
-
2142743749
-
Channel efficiency: Franchise versus non-franchise systems
-
Yoo, B., Donthu, N., Pilling, B. K. (1997). Channel efficiency: Franchise versus non-franchise systems. Journal of Marketing Channels, 4(1), 211-223.
-
(1997)
Journal of Marketing Channels
, vol.4
, Issue.1
, pp. 211-223
-
-
Yoo, B.1
Donthu, N.2
Pilling, B.K.3
-
41
-
-
23044518118
-
Service quality, profitability, and economic worth of customers: What we know and what we need to learn
-
Zeithaml, V. A. (2000). Service quality, profitability, and economic worth of customers: What we know and what we need to learn. Journal of the Academy of Marketing Science, 28(winter), 67-85.
-
(2000)
Journal of the Academy of Marketing Science
, vol.28
, Issue.2
, pp. 67-85
-
-
Zeithaml, V.A.1
|