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Volumn 115, Issue 3, 1999, Pages 449-458

Productivity and customer satisfaction in Swedish pharmacies: a DEA network model

Author keywords

[No Author keywords available]

Indexed keywords

DRUG PRODUCTS PLANTS; EFFICIENCY; MATHEMATICAL MODELS; OPERATIONS RESEARCH; PERFORMANCE; PRODUCTIVITY;

EID: 0344339708     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0377-2217(98)00177-5     Document Type: Article
Times cited : (120)

References (11)
  • 1
    • 0022874303 scopus 로고
    • The use of categorical variables in data envelopment analysis
    • Banker, R.D., Morey, R.C., 1986. The use of categorical variables in data envelopment analysis. Management Science 32, 1613-1627.
    • (1986) Management Science , vol.32 , pp. 1613-1627
    • Banker, R.D.1    Morey, R.C.2
  • 2
    • 0001571991 scopus 로고
    • The economic theory of index numbers and the measurement of input, output and productivity
    • Caves, D., Christensen, L., Diewert, E., 1982. The economic theory of index numbers and the measurement of input, output and productivity. Econometrica 50, 1393-1414.
    • (1982) Econometrica , vol.50 , pp. 1393-1414
    • Caves, D.1    Christensen, L.2    Diewert, E.3
  • 4
    • 0030305874 scopus 로고    scopus 로고
    • Productivity and intermediate products: A frontier approach
    • Färe, R., Grosskopf, S., 1996. Productivity and intermediate products: A frontier approach. Economics Letters 50, 65-70.
    • (1996) Economics Letters , vol.50 , pp. 65-70
    • Färe, R.1    Grosskopf, S.2
  • 7
    • 0002469577 scopus 로고
    • A national customer satisfaction barometer: The Swedish experience
    • Fornell, C., 1992. A national customer satisfaction barometer: The Swedish experience. Journal of Marketing 56, 6-21.
    • (1992) Journal of Marketing , vol.56 , pp. 6-21
    • Fornell, C.1
  • 9
    • 0012313871 scopus 로고
    • A note on the use of categorical variables in data envelopment analysis
    • Kamakura, W.A., 1988. A note on the use of categorical variables in data envelopment analysis. Management Science 34, 1273-1276.
    • (1988) Management Science , vol.34 , pp. 1273-1276
    • Kamakura, W.A.1
  • 10
    • 0012223373 scopus 로고
    • Categorical outputs in data envelopment analysis
    • Rousseau, J.J., Semple, J.H., 1993. Categorical outputs in data envelopment analysis. Management Science 39, 384-386.
    • (1993) Management Science , vol.39 , pp. 384-386
    • Rousseau, J.J.1    Semple, J.H.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.