Postmodernism, social relations and remote shopping

European Journal of Marketing

Volumn 36, Issue 7-8, 2002, Pages 792-810

  Burton, Dawn ^a  

^a UNIVERSITY OF LEEDS   (United Kingdom)

Author keywords

Consumer behaviour; Information technology; Internet; Post modernism; Shopping; Society

Indexed keywords

EID: 33846189206     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560210430809     Document Type: Review

References (105)

1. Abercrombie, N. (1994), “Authority and consumer society”, in Keat, R., Whiteley, N. and Abercrombie, N. (Eds), The Authority of the Consumer, Routledge, London.
2. Balabanis, G. and Vassileiou, S. (1999), “Some attitudinal predictors of home shopping through the Internet”, Journal of Marketing Management, Vol. 15, pp. 361‐85.
3. Barnatt, C. (1998), “Virtual communities and financial services – on‐line business potentials and strategic choice”, International Journal of Bank Marketing, Vol. 16 No. 4, pp. 161‐9.
4. Baudrillard, J. (1998), The Consumer Society, Sage, London.
5. Beatty, S.E. and Ferrell, M.E. (1998), “Impulse buying: modeling its precursors”, Journal of Retailing, Vol. 74 No. 2, pp. 169‐91.
6. Beck, U. (1992), Risk Society, Sage, London.
7. Bejou, D. (1997), “Relationship marketing: evolution, present state and future”, Psychology and Marketing, Vol. 14 No. 8, pp. 727‐36.
8. Bellenger, D.N., Robertson, D.H. and Hirschman, E.C. (1978), “Impulse buying varies by product”, Journal of Advertising Research, Vol. 18, pp. 15‐18.
9. Berry, R. (1997), Direct Selling, Butterworth Heinemann, London.
10. Bitner, M.J. (1992), “Servicescapes: the impact of physical surroundings on consumers and employees”, Journal of Marketing, Vol. 56, pp. 57‐71.
11. Bollier, D. (1993), “The information superhighway: roadmap for renewed public purpose”, Tikkun, Vol. 8 No. 4, pp. 20‐2.
12. Bowlby, R. (1997), “Supermarket futures”, in Falk, P. and Campbell, C. (Eds), The Shopping Experience, Sage, London.
13. Brown, S. (1994), “Marketing as multiplex: screening postmodernism”, European Journal of Marketing, Vol. 28 No. 8, pp. 1‐16.
14. Brown, S. (1995), Postmodern Marketing, Routledge, London.
15. Brown, S. (1995), “Art or science? Fifty years of marketing debate”, Journal of Marketing Management, Vol. 12, pp. 243‐67.
16. Brown, S. (1998), “Romancing the market: sex, shopping and subjective personal introspection”, Journal of Marketing Management, Vol. 14, pp. 783‐98.
17. Brown, S. and Reid, R. (1997, “Shoppers on the verge of a nervous breakdown”, in Brown, S. and Turley, D. (Eds), Consumer Research Postcards for the Edge, Routledge, London.
18. Brunn, S. and Leinbach, T. (1991), Collapsing Time and Space: Geographic Aspects of Communication and Information, Harper Collins, London.
19. Buttle, F. (1994), “New paradigm research in marketing”, European Journal of Marketing, Vol. 28 No. 8/9, pp. 8‐11.
20. Campbell, C. (1997), “Shopping, pleasure and the sex war”, in Falk, P. and Campbell, C. (Eds), The Shopping Experience, Sage, London.
21. CECG (1995), The Information Society, Discussion Paper No. 16, Consumer in the European Community Group, London.
22. CECG (1997), Shopping on the Internet, Discussion Paper No. 18, Consumer in the European Community Group, London.
23. Claxton, R.P. (1995), “Customer safety: direct marketing’s undermarketed advantage”, Journal of Direct Marketing, Vol. 9 No. 1, pp. 67‐78.
24. Coopey, R., O’Connell, S. and Porter, D. (1999), “Mail order in the United Kingdom C1880‐1960: how mail order competed with other forms of retailing”, International Review of Retail, Distribution and Consumer Research, Vol. 9 No. 3, pp. 261‐73.
25. Cova, B. (1999), “From marketing to societing: when the link is more important than the thing”, in Brownlie, D., Saren, M., Wensley, R. and Whittington, R. (Eds), Rethinking Marketing, Sage, London.
26. Davies, G. (1995), “Bringing stores to shoppers – not shoppers to stores”, International Journal of Retail and Distribution Management, Vol. 23 No. 1, pp. 1‐6.
27. Davies, G. and Bell, J. (1992), “The grocery shopper – is he different?”, International Journal of Retail and Distribution Management, Vol. 19 No. 1, pp. 25‐8.
28. Dodd, N. (1994), The Sociology of Money, Polity, London.
29. Douglas, M. (1997, “In defense of shopping”, in Falk, P. and Campbell, C. (Eds), The Shopping Experience, Sage, London.
30. du Gay, P. and Salaman, G. (1992), “The cult(ure) of the consumer’’, Journal of Management Studies, Vol. 29 No. 5, pp. 615‐33.
31. Eastlick, M.A. and Liu, M. (1997), “The influence of store attitudes and other nonstore shopping patterns on patronage of television shopping programs”, Journal of Direct Marketing, Vol. 11 No. 3, pp. 14‐24.
32. Economist Intelligence Unit (1989), “Mail order in Italy”, Marketing in Europe, No. 325, pp. 45‐54.
33. Economist Intelligence Unit (1990a), “Mail order in Belguim”, Marketing in Europe, No. 328, pp. 48‐61.
34. Economist Intelligence Unit (1990b), “Mail order in West Germany”, Marketing in Europe, No. 326, pp. 30‐47.
35. Economist Intelligence Unit (1990c), “Mail order in The Netherlands”, Marketing in Europe, No. 327, pp. 73‐82.
36. Economist Intelligence Unit (1995a), “Mail order in France”, Marketing in Europe, No. 394, pp. 46‐71.
37. Economist Intelligence Unit (1995b), “Mail order in Italy”, Marketing in Europe, No. 390, pp. 85‐93.
38. Economist Intelligence Unit (1996a), “Mail order in Spain”, Marketing in Europe, No. 400, pp. 90‐103.
39. Economist Intelligence Unit (1996b), “Home shopping in Germany”, Marketing in Europe, No. 399, pp. 52‐77.
40. Economist Intelligence Unit (1998), “Home shopping in The Netherlands”, Consumer Goods Europe, No. 426, pp. 107‐23.
41. Elliot, R. (1994), “Addictive consumption: function and fragmentation in postmodernity’’, Journal of Consumer Policy, Vol. 17, pp. 159‐79.
42. Elliot, R., Eccles, S. and Gournay, K. (1996), “Man management? Women and the use of debt to control personal relationships”, Journal of Marketing Management, Vol. 12, pp. 657‐69.
43. Faber, R.J., O’Guinn, T.C. and Krych, R. (1987), “Compulsive consumption’, Advances in Consumer Research, Vol. 14, pp. 132‐5.
44. Falk, P. (1997), “The scopic regimes of shopping”, in Falk, P. and Campbell, C. (Eds), The Shopping Experience, Sage, London.
45. Featherstone, M. (1988), “In pursuit of the postmodern”, Theory, Culture and Society, Vol. 5, pp. 195‐215.
46. Featherstone, M. (1991), Consumer Culture and Post‐modernism, Sage, London.
47. Featherstone, M. and Burrows, R. (1995), “Cultures of technological embodiment: an introduction”, in Featherstone, M. and Burrows, R. (Eds), Cyberspace/Cyberbodies/Cyberpunk, Sage, London.
48. Fernie, J. (1997), “Retail change and retail logistics in the United Kingdom: past trends and future prospects’’, Service Industries Journal, Vol. 17 No. 3, pp. 383‐96.
49. Filby, M. (1992), ‘‘The figures, the personality and the bums: service work and sexuality”, Work, Employment and Society, Vol. 6 No. 1, pp. 23‐42.
50. Fine, B. and Leopold, E. (1993), The World of Consumption, Routledge, London.
51. Firat, A.F. (1992), “Fragmentation in the postmodern”, Advances in Consumer Research, Vol. 19, pp. 203‐5.
52. Firat, A.F., Dholakia, N. and Venkatesh, A. (1995), “Marketing in a postmodern world”, European Journal of Marketing, Vol. 29 No. 1, pp. 40‐56.
53. Ford, J. and Rowlingson, K. (1996), “Producing consumption: women and the making of credit’’, in Edgell, S., Hetherington, K. and Warde, A. (Eds), Consumption Matters, Blackwell, London.
54. Gardner, M.P. (1985), “Mood states and consumer behaviour: a critical review”, Journal of Consumer Research, Vol. 12, pp. 281‐300.
55. Gehrt, K.C., Yale, L.J. and Lawson, D.A. (1996), “The convenience of catalog shopping: is there more to it than time”, Journal of Direct Marketing, Vol. 10 No. 4, pp. 19‐28.
56. Gold, J. (1996), Good Vibrations, Pavilion Books, London.
57. Gould, S.J. (1997), “An introspective study of purposeful, mood self‐regulating consumption: the consumption and mood framework”, Psychology and Marketing, Vol. 14 No. 4, pp. 395‐426.
58. Gould, S.J. and Lerman, D.B. (1998), “‘Postmodern’ versus ‘long‐standing’ cultural narratives in consumer behaviour: an empirical study of NetGirl Online”, European Journal of Marketing, Vol. 32 No. 7/8, pp. 1‐10.
59. Greenland, S.J. (1994), “The branch environment”, in McGoldrick, P.J. and Greenland, S.J. (Eds), Retailing of Financial Services, McGraw‐Hill, London.
60. Hadfield, G.K., Howse, R. and Trebilcock, M.J. (1998), “Information based principles for rethinking consumer protection policy”, Journal of Consumer Policy, Vol. 21, pp. 131‐69.
61. Harris, K., Davies, B.J. and Baron, S. (1997), “Conversations during purchase consideration: sales assistants and customers”, International Review of Retail Distribution and Consumer Research, Vol. 7 No. 3, pp. 173‐90.
62. Harvey, D. (1989), The Condition of Postmodernity, Blackwell, Oxford.
63. Hochschild, A.R. (1983), The Managed Heart: Commercialisation of Human Feeling, University of California Press, Berkeley, CA.
64. Keat, R. (1994), “Scepticism, authority and the market”, in Keat, R., Whiteley, N. and Abercrombie, N. (Eds), The Authority of the Consumer, Routledge, London.
65. Kotler, P. (1973), “Atmospherics as a marketing tool”, Journal of Retailing, Vol. 49 No. 4, pp. 48‐64.
66. KPMG (1997), Home Shopping Across Europe: Experiences and Opportunities, KPMG, London.
67. Lash, S. and Urry, J. (1994), Economies of Signs and Space, Sage, London.
68. Lehtonen, T. and Maenpaa, P. (1997), “Shopping in the East Centre Mall”, in Falk, P. and Campbell, C. (Eds), The Shopping Experience, Sage, London.
69. Leyshon, A., Thrift, N. and Pratt, J. (1998), “Reading financial services: texts, consumers and financial literacy”, Environment and Planning D: Society and Space, Vol. 16, pp. 29‐55.
70. Lockett, A. and Littler, D. (1997), “The adoption of direct banking services”, Journal of Marketing Management, Vol. 13 No. 8, pp. 791‐809.
71. Maclaren, P., Stevens, L. and Catterall, M. (1997), “The glasshouse effect: women in marketing management”, Marketing, Intelligence and Planning, Vol. 15 No. 7, pp. 344‐53.
72. Mai, L. and Ness, M. (1997), “Consumer perceptions of mail order specialty foods”, Journal of Marketing Management, Vol. 13, pp. 705‐24.
73. Malina, D. and Schmidt, R.A. (1997), “It’s business doing pleasure with you: sh! A women’s sex shop case”, Marketing, Intelligence and Planning, Vol. 15 No. 7, pp. 352‐60.
74. Miles, S. (1998), Consumption as a Way of Life, Sage, London.
75. Miller, D. (1997), “Could shopping ever really matter?”, in Falk, P. and Campbell, C. (Eds), The Shopping Experience, Sage, London.
76. Mitchell, J. (1991), Banker’s Racket or Consumer Benefit?, Policy Studies Institute, London.
77. Mitchell, J. (1998), “New audiovisual information services and the protection of children: the European dimension”, Journal of Consumer Policy, Vol. 21, pp. 3‐44.
78. Morahan‐Martin, J. (1998), “The gender gap in Internet use: why men use the Internet more than women – a literature review”, Cyberpsychology and Behaviour, Vol. 1, pp. 3‐10.
79. Morley, D. (1992), Television Audiences and Cultural Studies, Routledge, London.
80. Nixon, S. (1996), Hard Looks, UCL, London.
81. Noble, F. (1997), Direct Retailing and Electronic Commerce, research paper, Financial Services Research Centre, UMIST, Manchester.
82. O’Brien, R. (1994), The Global Shopper, Headline Book Publishing, London.
83. O’Guinn, T.C. and Faber, R.J. (1989), “Compulsive buying: a phenomenological exploration”, Journal of Consumer Research, Vol. 16, pp. 147‐57.
84. Ornstien, E.J. (1970), Mail Order Marketing, Gower, London.
85. Poster, M. (1995), “Postmodern virtualities”, in Featherstone, M. and Burrows, R. (Eds), Cyberspace/Cyberbodies/Cyberpunk, Sage, London.
86. Reid, R. and Brown, S. (1996), “I hate shopping! An introspective perspective”, International Journal of Retail and Distribution Management, Vol. 24 No. 4, pp. 1‐11.
87. Rindfleisch, A., Burroughs, J.E. and Denton, F. (1997), “Family structure, materialism, and compulsive consumption”, Journal of Consumer Research, Vol. 23, pp. 312‐25.
88. Rogers, M.F. (1999), Barbie Culture, Sage, London.
89. Rook, D.W. (1987), “The buying impulse”, Journal of Consumer Research, Vol. 14, pp. 189‐99.
90. Sheehan, K.B. (1999), “An investigation of gender differences in on‐line privacy concerns and resultant behaviors”, Journal of Interactive Marketing, Vol. 13 No. 4, pp. 24‐30.
91. Shields, G. and Reynolds, J. (1996), “Direct marketing in UK retailing: rhetoric and reality”, Journal of Direct Marketing, Vol. 10 No. 1, pp. 59‐70.
92. Silverstone, R. (1994), Television and Everyday Life, Routledge, London.
93. Smith, A.M. and Lewis, B.R. (1989), “Customer care in financial organisations”, International Journal of Bank Marketing, Vol. 7 No. 5, pp. 4‐12.
94. Smith, N.C. and Cooper‐Martin, E. (1997), “Ethics and target marketing: the role of product harm and consumer vulnerability”, Journal of Marketing, Vol. 61, pp. 1‐20.
95. Stephens, D.L., Hill, R.P. and Bergman, K. (1996), “Enhancing the consumer‐product relationship: lessons from the QVC home shopping channel”, Journal of Business Research, Vol. 37, pp. 193‐200.
96. Stern, B.B. (1997), “Advertising intimacy: relationship marketing and the service consumer”, Journal of Advertising, Vol. XXVI No. 4, pp. 7‐20.
97. Sturdy, A. (1998), “Customer care in a consumer society: smiling and sometimes meaning it?”, Organisation, Vol. 5 No. 1, pp. 27‐53.
98. Taylor, R. (1978), “Marilyn’s friends and Rita’s customers: a study of party selling as play and work”, Sociological Review, Vol. 28 No. 2, pp. 573‐94.
99. Thomas, M.J. (1997), “Consumer market research: does it have validity? Some postmodern thoughts”, Marketing Intelligence and Planning, Vol. 15 No. 2, pp. 1‐7.
100. Tomlinson, A. (1990), “Home fixtures: doing‐it‐yourself in a privatized world”, in Tomlinson (Ed.), Consumption, Identity and Style, Routledge, London.
101. Venkatesh, A. (1998) “Cybermarketscapes and consumer freedoms and identities”, European Journal of Marketing, Vol. 32 No. 7/8, pp. 1‐9.
102. Weiber, R. and Kollmann, T. (1998), “Competitive advantages in virtual markets – perspectives of ‘information‐based marketing’ in cyberspace”, European Journal of Marketing, Vol. 32 No. 7/8, pp. 10‐19.
103. Winward, J. (1994), “The organized consumer and consumer information co‐operatives”, in Keat, R., Whiteley, N. and Abercrombie, N. (Eds), The Authority of the Consumer, Routledge, London.
104. Woodruffe, H.R. (1996), “Compensatory consumption (or why do women go shopping when they’re fed up? And other stories)”, Proceeding from the 25th Annual Conference of the European Marketing Academy, Budapest University of Economic Sciences, Budapest.
105. Woodruffe‐Burton, H. (1998), “Private desires, public display: consumption, postmodernism and fashion’s ‘new man”’, International Journal of Retail & Distribution Management, Vol. 26 No. 8, pp. 1‐11.