An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India

Software Quality Journal

Volumn 14, Issue 4, 2006, Pages 291-308

  Issac, George ^a   Rajendran, Chandrasekharan ^a   Anantharaman, R N ^a  

^a INDIAN INSTITUTE OF TECHNOLOGY MADRAS   (India)

Author keywords

Confirmatory factor analysis; Critical factors; Customer's perception; Empirical study; Instrument; Quality management; Software industry

Indexed keywords

CUSTOMER SATISFACTION; FACTOR ANALYSIS; INSTRUMENTS; SALES; SOFTWARE ENGINEERING;

CONFIRMATORY FACTOR ANALYSIS; CRITICAL FACTORS; CRITICAL ISSUES; CUSTOMER PERCEPTIONS; EMPIRICAL STUDIES; SOFTWARE INDUSTRY;

QUALITY MANAGEMENT;

EID: 33749595095     PISSN: 09639314     EISSN: 15731367     Source Type: Journal    
DOI: 10.1007/s11219-006-0037-2     Document Type: Article

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