Customer focused performance improvement: Developing a strategy for Total Quality

International Journal of Technology Management

Volumn 16, Issue 4-6, 1998, Pages 494-504

  Jones, Christopher R ^a,b,c,d,e  

^a 'Thurland'   (United Kingdom)

^b CRANFIELD UNIVERSITY   (United Kingdom)

^c TQM Group   (United Kingdom)

^d Institute of Quality Assurance   (United Kingdom)

^e UK Inst of Bus Proc Reengineering   (United Kingdom)

Author keywords

Performance improvement; Total Quality

Indexed keywords

FINANCE; MARKETING; OPERATIONS RESEARCH; PERFORMANCE; PERSONNEL TRAINING; PHILOSOPHICAL ASPECTS; SOCIAL ASPECTS; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING;

CULTURAL VALUES; CUSTOMER LOYALTY; EMPLOYEES CONTRIBUTION; MARKET SHARE; PERFORMANCE IMPROVEMENT;

TOTAL QUALITY MANAGEMENT;

EID: 0031617419     PISSN: 02675730     EISSN: None     Source Type: Journal    
DOI: 10.1504/ijtm.1998.002675     Document Type: Article

References (0)