Forgiven but not forgotten: Covert uncertainty in overt responses and the paradox of defection-despite-trust

Journal of Consumer Psychology

Volumn 16, Issue 3, 2006, Pages 283-294

  Rotte, Kristin ^a   Chandrashekaran, Murali ^a   Tax, Stephen S ^b   Grewal, Rajdeep ^c  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

^b UNIVERSITY OF VICTORIA   (Canada)

^c PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33748434894     PISSN: 10577408     EISSN: None     Source Type: Journal    
DOI: 10.1207/s15327663jcp1603_10     Document Type: Article

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