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Volumn 34, Issue 3, 2006, Pages 340-357

Instruction via chat reference: Does co-browse help?

Author keywords

Information literacy; Library instruction; Reference services

Indexed keywords


EID: 33747619195     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/00907320610685300     Document Type: Article
Times cited : (19)

References (18)
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  • 2
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    • Carter, D.S. and Janes, J. (2000), "Unobtrusive data analysis of digital reference questions and service at the Internet Public Library: an exploratory study", Library Trends, Vol. 49 No. 2, pp. 251-65.
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    • Carter, D.S.1    Janes, J.2
  • 3
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    • "Scouting the perimeters of unobtrusive study of reference"
    • University of Illinois at Urbana-Champaign Graduate School of Lib and Information Science Allen, B. Urbana Champaign, IL
    • Childers, T. (1991), "Scouting the perimeters of unobtrusive study of reference", in Allen, B. (Ed.), Evaluation of Public Services and Public Services Personnel, University of Illinois at Urbana-Champaign Graduate School of Lib and Information Science, Urbana Champaign, IL, pp. 27-42.
    • (1991) Evaluation of Public Services and Public Services Personnel , pp. 27-42
    • Childers, T.1
  • 5
    • 0037219033 scopus 로고    scopus 로고
    • "Instant messaging reference: How does it compare?"
    • Desai, C.M. (2003), "Instant messaging reference: How does it compare?", The Electronic Library, Vol. 21 No. 1, pp. 21-30.
    • (2003) The Electronic Library , vol.21 , Issue.1 , pp. 21-30
    • Desai, C.M.1
  • 6
    • 33745841142 scopus 로고    scopus 로고
    • "Instruction via messaging: What's happening?"
    • Desai, C.M. and Graves, S. (2006), "Instruction via messaging: what's happening?", The Electronic Library, Vol. 24 No. 2, pp. 174-89.
    • (2006) The Electronic Library , vol.24 , Issue.2 , pp. 174-189
    • Desai, C.M.1    Graves, S.2
  • 8
    • 33747597661 scopus 로고    scopus 로고
    • "Site search and instant messaging reference: A comparative study"
    • Fagan, J.C. and Desai, C.M. (2003), "Site search and instant messaging reference: A comparative study", IRSQ: Internet Reference Services Quarterly, Vol. 8 Nos 1&/2, pp. 167-82.
    • (2003) IRSQ: Internet Reference Services Quarterly , vol.8 , Issue.1-2 , pp. 167-182
    • Fagan, J.C.1    Desai, C.M.2
  • 9
    • 0037395381 scopus 로고    scopus 로고
    • "Assessment of reference instruction as a teaching and learning activity"
    • Green, D.D. and Peach, J.K. (2003), "Assessment of reference instruction as a teaching and learning activity", College and Research Libraries News, Vol. 64 No. 4, pp. 256-8.
    • (2003) College and Research Libraries News , vol.64 , Issue.4 , pp. 256-258
    • Green, D.D.1    Peach, J.K.2
  • 10
    • 0001979730 scopus 로고
    • "Unobtrusive testing: The 55 percent rule"
    • Hernon, P. and McClure, C.R. (19860, "Unobtrusive testing: The 55 percent rule", Library Journal, Vol. 111, pp. 37-41.
    • (1986) Library Journal , vol.111 , pp. 37-41
    • Hernon, P.1    McClure, C.R.2
  • 11
    • 22944450342 scopus 로고    scopus 로고
    • "The design and interpretation of unobtrusive evaluations"
    • Hubbertz, A. (2005), "The design and interpretation of unobtrusive evaluations", Reference and User Services Quarterly, Vol. 44 No. 4, pp. 327-35.
    • (2005) Reference and User Services Quarterly , vol.44 , Issue.4 , pp. 327-335
    • Hubbertz, A.1
  • 12
    • 0034338245 scopus 로고    scopus 로고
    • "Reference evaluation: A three-step approach - Surveys, unobtrusive observations, and focus groups"
    • Norlin, E. (2000), "Reference evaluation: A three-step approach - Surveys, unobtrusive observations, and focus groups", College and Research Libraries, Vol. 61 No. 6, pp. 546-53.
    • (2000) College and Research Libraries , vol.61 , Issue.6 , pp. 546-553
    • Norlin, E.1
  • 15
    • 0242458858 scopus 로고    scopus 로고
    • "E-mail reference responses from academic ARL libraries: An unobtrusive study"
    • Stacy-Bates, K. (2003), "E-mail reference responses from academic ARL libraries: An unobtrusive study", Reference and User Services Quarterly, Vol. 43 No. 1, pp. 59-70.
    • (2003) Reference and User Services Quarterly , vol.43 , Issue.1 , pp. 59-70
    • Stacy-Bates, K.1
  • 16
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    • "Measuring the completeness of reference transactions in online chats: Results of an unobtrusive study"
    • Ward, D. (2004), "Measuring the completeness of reference transactions in online chats: Results of an unobtrusive study", Reference and User Services Quarterly, Vol. 44 No. 1, pp. 46-56.
    • (2004) Reference and User Services Quarterly , vol.44 , Issue.1 , pp. 46-56
    • Ward, D.1
  • 17
    • 0038996214 scopus 로고
    • "Unobtrusive studies and the quality of academic library reference services"
    • Whitlatch, J.B. (1989), "Unobtrusive studies and the quality of academic library reference services", College and Research Libraries, Vol. 50, pp. 181-94.
    • (1989) College and Research Libraries , vol.50 , pp. 181-194
    • Whitlatch, J.B.1
  • 18
    • 18844421061 scopus 로고    scopus 로고
    • "One-on-one instruction: From the reference desk to online chat"
    • Woodard, B.S. (2005), "One-on-one instruction: From the reference desk to online chat", Reference and User Services Quarterly, Vol. 44 No. 3, pp. 203-9.
    • (2005) Reference and User Services Quarterly , vol.44 , Issue.3 , pp. 203-209
    • Woodard, B.S.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.