Unobtrusive data analysis of digital reference questions and service at the internet public library: An exploratory study

Library Trends

Volumn 49, Issue 2, 2000, Pages 251-265

  Carter, David S ^a   Janes, Joseph ^b  

^a UNIVERSITY OF MICHIGAN   (United States)

^b UNIVERSITY OF WASHINGTON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034257329     PISSN: 00242594     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (8)

1. Durrance, J. C. (1989). Reference success: Does the 55 percent rule tell the whole story? Library Journal, 114(7), 31-36.
2. Garnsey, B. A., & Powell, R. R. (2000). Electronic mail reference services in the public library. Reference & User Services Quarterly, 39(3), 245-254.
3. Hernon, P., & McClure, C. R. (1987). Unobtrusive testing and library reference services. Norwood, NJ: Ablex Publishing.
4. Janes, J.; Carter, D.; & Memmott, P. (1999). Digital reference services in academic libraries. Reference & User Services Quarterly, 39(2), 145-150.
5. Kurth, M. (1993). The limits and limitations of transaction log analysis. Library Hi Tech, 11(2), 98-104.
6. Lagace, N. (1999). Establishing online reference services. In The Internet Public Library handbook (pp. 153-183). New York: Neal-Schuman.
7. Lagace, N., & McClennen, M. (1998). Questions and quirks: Managing an Internet-based distributed reference service at the University of Michigan School of Information. Computers in Libraries, 18(2), 24-27.
8. Peters, T. A.; Kaske, N. K.; & Kurth, M. (1993). Transaction log analysis. Library Hi Tech Bibliography, 8, 151-183.