One-on-one instruction from the reference desk to online chat

Reference and User Services Quarterly

Volumn 44, Issue 3, 2005, Pages 203-209

  Woodard, Beth S ^a  

^a UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 18844421061     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (58)

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3. Ann Jensen and Julie Sih, "Using E-mail and the Internet to Teach Users at Their Desktops," Online 19 (Sept. 1995): 82-86.
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7. Sandy Campbell and Debbie Fyfe, "Teaching at the Computer: Best Practices for One-on-One Instruction in Reference," Feliciter 48, no. 1 (2002): 26-28.
8. Campbell and Fyfe, "Teaching at the Computer," 27.
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10. Campbell and Fyfe, "Teaching at the Computer," 27.
11. Beck and Turner, "On the Fly BI," 83-96.
12. Campbell and Fyfe, "Teaching at the Computer," 28.
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15. Lisa A. Ellis, "Approaches to Teaching through Digital Reference," Reference Services Review 32, no. 2 (2004): 107.
16. Beck and Turner, "On the Fly BI," 85.
17. Ibid., 87.
18. Diane Nahl-Jakobovits, and Leon A. Jakobovits, "Problem Solving, Creative Librarianship, and Search Behavior," College and Research Libraries 59 (1998): 400-407.
19. Muriel Harris, Teaching One-to-One: The Writing Conference (Urbana, III.: NCTE, 1986).
20. James K. Elmborg, "Teaching at the Desk: Toward a Reference Pedagogy," portal: Libraries and the Academy 2, no. 3 (2002): 459.
21. Donald Graves, Writing: Teachers and Children at Work (Exeter, N.H.: Heinemann, 1983), 107.
22. Donald L. Finkel, Teaching with Your Mouth Shut (Portsmouth, N.H.: Heinemann, 2000), 89.
23. Elmborg, "Teaching at the Desk," 460.
24. Ellis, "Approaches to Teaching through Digital Reference," 104.
25. Michael B. Eisenberg and Robert E. Berkowitz Information Problem-Solving: The Big Six Skills Approach to Library and Information Skills (Norwood, N.J.: Ablex Publishing, 1990);
26. Abby S. Kasowitz, "Promoting Problem Solving in Digital Reference Responses." Apr. 20, 1998. Accessed Oct. 10, 2004, http://vrd.org/ training/ips.shtml.
27. Beck and Turner, "On the Fly BI," 84.
28. Ellis, "Approaches to Teaching through Digital Reference," 114.
29. Kasowitz, "Promoting Information Problem Solving in Digital Reference Responses."
30. Ellis, "Approaches to Teaching through Digital Reference," 112.
31. Stephen Francoeur and Lisa A. Ellis, "Information Competency Standards in Chat Reference," Third Annual Virtual Reference Desk Conference, Electronic Proceedings: Setting Standards and Making It Real Accessed on Dec. 7, 2004, www.vrd.org/conferences/VRD2001/ proceedings/ francoeur.shtml.
32. Kasowitz, "Promoting Information Problem Solving in Digital Reference Responses."
33. Association of College and Research Libraries, "Information Literacy Competency Standards for Higher Education" (2000). Accessed Aug. 29, 2002, www.ala.org/ala/acrl/acrlstandards/ informationliteracycompetency.htm;
34. Ellis, "Approaches to Teaching through Digital Reference," 110.
35. Kasowitz, "Promoting Information Problem Solving in Digital Reference Responses."
36. David Ward, "Measuring the Completeness of Reference Transactions in Online Chats," Reference and User Services Quarterly 44, no. 1 (Fall 2004): 49.
37. Joseph E. Straw, "Expecting the Stars but Getting the Moon: Negotiating around Patron Expectations in the Digital Reference Environment," in The Virtual Reference Experience: Integrating Theory Into Practice, eds. R. David Lankes, Joseph Janes, Linda C. Smith, and Christina M. Finneran (New York: Neal-Schuman, 2004), 93-99.
38. Ellis, "Approaches to Teaching through Digital Reference," 109.
39. Ibid., 114.
40. Straw, "Expecting the Stars," 104.
41. Ellis, "Approaches to Teaching through Digital Reference," 113.
42. Ibid., 103.
43. Ibid., 106.
44. Lydia Eato Harris, "Software Is Not Enough: Teaching and Training Digital Reference Librarians," The Virtual Reference Experience, eds. R. David Lankes, Joseph Janes, Linda C. Smith, and Christina M. Finneran, 113.
45. Ward, "Measuring the Completeness of Reference Transactions in Online Chats," 51.
46. Straw, "Expecting the Stars," 103.
47. Ibid., 102.
48. Rachel Viggiano and Meredith Ault, "Online Library Instruction for Online Students," Information Technology and Libraries 20 (Sept. 2001): 138.
49. Steve Coffman and Linda Arret, "To Chat or Not to Chat-Taking Another Look at Virtual Reference," InfoToday 12, no. 7 (July/Aug. 2004). Accessed July 15, 2004, www.infotoday.com/searcher/jul04/arret_ coffman.shtml.
50. Ward, "Measuring the Completeness of Reference Transactions in Online Chats," 50.
51. Ibid., 51.
52. Ibid., 53.
53. Jamie McKenzie, "Grazing the Net: Raising a Generation of Free Range Students," Phi Delta Kappan (Sept. 1998). Accessed Sept. 16, 2004, www.fno.org/ text/grazing.html.
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55. "Peer Coaching in Maryland Improves Reference Service," Library Journal 111 (February 1, 1986): 30;
56. Gwen Arthur, "Peer Coaching in a University Reference Department, College & Research Libraries 51 (July 1990): 367-73;
57. Ralph Gers and Lillie J. Dyson, '"I Thought I Heard You Say ⋯' Peer Coaching for More Effective Service," The Reference Librarian, no. 22 (1988): 245-60.
58. Hannelore B. Rader, "Information Literacy in the Reference Environment: Preparing for the Future," The Reference Librarian, no. 71 (2000): 31.