Assessment of reference instruction as a teaching and learning activity

College and Research Libraries News

Volumn 64, Issue 4, 2003, Pages 256-258

  Green, Denise D ^a   Peach, Janis K ^a  

^a UNIVERSITY OF ILLINOIS AT SPRINGFIELD   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0037395381     PISSN: 00990086     EISSN: None     Source Type: Journal    
DOI: 10.5860/crln.64.4.256     Document Type: Review

References (15)

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2. Lisa L. Smith, "Evaluating the Reference Interview: A Theoretical Discussion of the Desirability and Achievability of Evaluation," RQ 31 (1991): 75-81.
3. Jerry D. Campbell, "Clinging to Traditional Reference Services," Reference and User Services Quarterly 39 (2000): 223-227.
4. Jennifer Mendelsohn, "Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study," RQ 36 (1997): 544-57.
5. Virginia Massey-Burzio, "From the Other Side of the Reference Desk: A Focus Group Study," Journal of Academic Librarianship 24, no. 3 (1998): 208-15.
6. Elaina Norlin, "Reference Evaluation: A Three-Step Approach - Surveys, Unobtrusive Observations, and Focus Groups," College & Research Libraries 61 (2000): 546-53.
7. Peter Hernon and Charles R. McClure, "Unobtrusive Reference Testing: The 55 Percent Rule," Library Journal 111 (April 15, 1986): 37-41.
8. Peter Hernon and Charles R. McClure, "Library Reference Service: An Unrecognized Crisis-a Symposium," Journal of Academic Librarianship 13 (1987): 69-80.
9. Lori Goetsch, "Reference Service is More Than a Desk," Journal of Academic Librarianship 21 (1995); 15-16.
10. Carolyn W. Jardine, "Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-satisfaction Survey," College & Research Libraries 56 (1995): 477-85.
11. Loriene Roy, "Reference Accuracy," The Reference Librarian no. 49/50 (1995): 217-27.
12. Joan C. Durrance, "Reference Success: Does the 55 Percent Rule Tell the Whole Story?" Library Journal 114 (April 15, 1989): 31-36.
13. Joan C. Durrance, "Factors the Influence Reference Success: What Makes Questioners Willing to Return?" The Reference Librarian no. 49/50 (1995): 243-65.
14. Marjorie E. Murfin, "Evaluation of Reference Service by User Report of Success," The Reference Librarian no. 49/50 ( 1995): 229-241.
15. John C. Stalker and Marjorie E. Murfin. "Quality Reference Service: A Preliminary Case Study, "Journal of Academic Librarianship 22 (1996): 423-29.