The design and interpretation of unobtrusive evaluations

Reference and User Services Quarterly

Volumn 44, Issue 4, 2005, Pages 327-335

  Hubbertz, Andrew ^a  

^a UNIVERSITY OF SASKATCHEWAN   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 22944450342     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (45)

1. Samuel Rothstein, "The Measurement and Evaluation of Reference Service," Library Trends 12 (January 1964): 456-72.
2. Ibid., 464.
3. Eugene Webb, et al. Unobtrusive Evaluation: Nonreactive Measures in the Social Sciences (Chicago: Rand McNally, 1966) and later editions;
4. Terence Crowley, "Half-Right Reference: Is It True?" RQ 25 (Fall 1985): 60.
5. Terence Crowley and Thomas Childers, Information Service in Public Libraries: Two Studies (Metuchen, N.J.: Scarecrow, 1971).
6. Peter Hernon and Charles R. McClure, Unobtrusive Testing and Library Reference Services (Norwood, N.J.: Ablex, 1987), 4.
7. Hernon and McClure, "Unobtrusive Reference Testing: The 55% Rule," Library Journal 111 (Apr. 15, 1986): 37-41.
8. Loriene Roy, "Reference Accuracy," The Reference Librarian, nos. 49/50 (1995): 217-27;
9. Marjorie E. Murfin, "Evaluation of Reference Service by User Report of Success," The Reference Librarian, nos. 49/50 (1995): 229-41;
10. Joan C. Durrance, "Reference Success: Does the 55 Percent Rule Tell the Whole Story?" Library Journal 114 (Apr. 15, 1989): 31-36;
11. Marjorie E. Murfin and Gary M. Gugelchuck, "Development and Testing of a Reference Transaction Assessment Instrument," College and Research Libraries 48 (July 1987): 314-38;
12. Ian Douglas, "Reducing Failures in Reference Service," RQ 28 (Fall 1988): 95-101.
13. Crowley and Childers, Information Service in Public Libraries, 164.
14. McClure and Hernon, Improving the Quality of Reference Service for Government Publications (Chicago: American Library Association, 1983).
15. Juris Dilevko and Elizabeth Dolan, Government Documents Reference Service in Canada: Implications for Electronic Access (Ottawa: Public Works and Government Services Canada, 1999), http://dsp-psd.pwgsc.gc.ca/Rapports/Dilevko_Dolan/dilevko-e.html.
16. McClure and Hernon, Improving the Quality of Reference Service for Government Publications, 37.
17. Ibid., 54.
18. Hernon and McClure, Unobtrusive Testing and Library Reference Services. See chapter 4.
19. Crowley and Childers, Information Services in Public Libraries, 27-28.
20. Ibid., 108.
21. Michael J. Ramsden, Performance Measurement of some Melbourne Public Libraries: A Report to the Library Council of Victoria (Melbourne: Library Council of Victoria, 1978).
22. Ibid., 73.
23. Marcia J. Myers, "Telephone Reference/Information Services in Academic Libraries in the Southeast," in The Accuracy of Telephone Reference/Information Services in Academic Libraries, eds. Marcia J. Myers and Jassim M. Jirjees (Metuchen, N.J.: Scarecrow, 1983), 23.
24. Jassim M. Jirjees, "Telephone Reference/Information Services in Selected Northeastern College Libraries," in The Accuracy of Telephone Reference Services in Academic Libraries, eds. Myers and Jirjees, 172-73.
25. Crowley and Childers, Information Service in Public Libraries, 108.
26. Hernon and McClure, "Unobtrusive Reference Testing: The 55% Rule," 4-5.
27. Douglas, "Reducing Failures in Reference Service," 95-96.
28. Matthew L. Saxton and John V. Richardson, Jr., Understanding Reference Transactions: Transforming an Art into a Science (San Diego: Academic Press, 2002), 36.
29. Crowley, "Half-Right Reference: Is It True?" 60.
30. Ramsden, Performance Measurement of Some Melbourne Public Libraries, 76.
31. Crowley and Childers, Information Service in Public Libraries, 140.
32. McClure and Hernon, Improving the Quality of Reference Service for Government Publications.
33. Ibid., 35.
34. Public Works and Government Services Canada Contract EN495-7-0006/001/CM. The results were first published in Dilevko and Dolan, Government Documents Reference Service in Canada;
35. Dilevko and Dolan, "Government Documents Reference Service in Canada: A Nationwide Unobtrusive Study of Public and Academic Depository Libraries," Library & Information Science Research 22 (2000): 185-222;
36. Dilevko, Unobtrusive Evaluation of Reference Service and Individual Responsibility: The Canadian Experience (Westport, Conn.: Ablex, 2000).
37. Dilevko and Dolan, "Government Documents Reference Service in Canada: A Nationwide Unobtrusive Study of Public and Academic Depository Libraries," 190.
38. Crowley and Childers, Information Services in Public Libraries, 165.
39. Dilevko and Dolan, Government Documents Reference Service in Canada.
40. Myers and Jirjees, eds. The Accuracy of Telephone Reference/Information Services in Academic Libraries.
41. McClure and Hernon, Improving the Quality of Reference Service for Government Publications.
42. Hernon and McClure, Unobtrusive Testing and Library Reference Services.
43. Myers and Jirjees, eds. The Accuracy of Telephone Reference/Information Services in Academic Libraries.
44. Ramsden, Performance Measurement in some Melbourne Public Libraries.
45. Dilevko and Dolan, Government Documents Reference Service in Canada, 37, 46.