Customer satisfaction, training and TQM: A comparative study of Western and Thai hotels

Journal of Human Resources in Hospitality and Tourism

Volumn 5, Issue 1, 2006, Pages 51-75

  Chartrungruang, Bung On ^a   Turner, Lindsay ^b   King, Brian ^b   Waryszak, Robert ^b  

^a CHIANG MAI RAJABHAT UNIVERSITY   (Thailand)

^b VICTORIA UNIVERSITY   (Australia)

Author keywords

Customer satisfaction; Hotel service quality; TQM; Training

Indexed keywords

EID: 33746840110     PISSN: 15332845     EISSN: 15332853     Source Type: Journal    
DOI: 10.1300/J171v05n01_04     Document Type: Review

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