Implementing the cycle of success: A case-study of ITT Sheraton's pacific division

Asia Pacific Journal of Human Resources

Volumn 34, Issue 3, 1996, Pages 111-123

  Carter, Richard ^a  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33746795299     PISSN: 10384111     EISSN: 17447941     Source Type: Journal    
DOI: 10.1177/103841119603400310     Document Type: Article

References (9)

1. Blake Dawson Waldron (1994) Hotel Workplace Reform Study. Sydney, Australia.
2. Camp, R.C. (1989) Betichmarking: The Search for Industry Best Practices that Lead to Superior Performance. Milwaukee: Quality Press/Quality Resources.
3. Carter, W.R. (1996 forthcoming) Hospitality Industry Job Creation in Developed Countries: Can Hotels Meet the Challenge? International Journal of Hospitality Management.
4. Horwath & Horwath International (1991) Worldwide Hotel Survey of Operations. New York.
5. International Labour Organisation (1989) Productivity and Training in the Hotel, Catering and Tourism Sector, Report III. Geneva, Switzerland.
6. Pannell Kerr Forster (1988-92) Trends in the Hotel Industry International Editions. Houston.
7. Prais, S.J., Jarvis, J. and Wagner, K. (1989) Productivity and Vocational Skills in Services in Britain and Germany: Hotels. Nutional Institute Economic Review, November: 52-74.
8. Tourism Task Force (1992) Statistical Study of the Labour Competitiveness of Australian Four and Five Star Hotels. Sydney.
9. Watson, G.H. (1992) The Benchmarking Workbook: Adapting Best Practices for Performance Improvement. Cambridge: Productivity Press.