Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference

Journal of the American Society for Information Science and Technology

Volumn 57, Issue 8, 2006, Pages 1046-1059

  Radford, Marie L ^a  

^a RUTGERS UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CLIENT-LIBRARIAN BEHAVIOR; COMPENSATION STRATEGIES; FACE-TO-FACE (FTF) LIBRARY; VIRTUAL REFERENCE SERVICE (VRS);

CLIENT SERVER COMPUTER SYSTEMS; INFORMATION THEORY; ONLINE SYSTEMS; SOCIAL ASPECTS;

VIRTUAL REALITY;

EID: 33745589527     PISSN: 15322882     EISSN: 15322890     Source Type: Journal    
DOI: 10.1002/asi.20374     Document Type: Article

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